Name: Interakt
Price: 15 USD
Rating: 8 (1 reviews)
Author: Interakt.shop

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Accounts Payable

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Recognition

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Code Review

Continuous Delivery

Data Collaboration

Data Fabric

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Network Monitoring

Network Performance Monitoring

Network Simulation

Office Migration and Repair

Operating Systems

Release Management

SOA Application Gateways

SOA Governance

Server Management

Software-Defined WAN

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Contest Management

Domain Registration Services

Email Marketing

Email Testing

Enterprise Marketing Management

Market Intelligence

Marketing Automation

Native Advertising

Press Release Management

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Marketing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Wireframing

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security Orchestration, Automation and Response (SOAR)

Security

Chiropractic

Computer-Aided Design (CAD)

Construction Workforce Management

Nonprofit CRM

Nonprofit Fundraising

Roofing

Vertical-Specific

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### Customer Communication
The reviews collectively highlight Interakt's strength in customer communication, with users praising its ease of communication, real-time engagement capabilities, and automation features. Customers appreciate the platform's ability to streamline interactions, provide quick responses, and enhance overall communication efficiency. The shared team inbox, automated responses, and personalized marketing communication options are particularly well-received by users. Despite some minor concerns about specific features like auto-tagging and customer list management, Interakt is generally regarded as a valuable tool for fostering effective communication with clients.

### Customer Support
Users generally praise Interakt's customer support capabilities. The shared inbox feature and quick response times have been highlighted as key strengths by reviewers. However, some users have expressed concerns about occasional delays in response from the support team. Despite this, the majority of feedback indicates that Interakt's customer support plays a significant role in enhancing user experience and resolving queries efficiently. The ability to address customer issues promptly and provide personalized assistance has been a standout feature for many users.

### Real-Time Messaging
Reviewers consistently praise Interakt's real-time messaging capabilities. Users highlight the ease of communication with customers through features like shared team inbox and automated notifications. The ability to send personalized messages based on customer history and order details is also well-received. Despite some minor network delays reported by a few users, the overall sentiment leans towards positive experiences with Interakt's real-time messaging functionality.

### Marketing Automation
Users generally agree that Interakt's automation features, including automated campaigns and notifications, greatly enhance customer interaction. The platform's automation capabilities have been praised for streamlining processes and reducing manual tasks. While some users have highlighted limitations in event triggers for automated notifications and the absence of comprehensive campaign analytics, overall, the consensus is positive regarding the efficiency and effectiveness of Interakt's marketing automation functionalities. The integration options, templates, and catalog features have been commended for supporting businesses in their marketing efforts. Despite some minor drawbacks, users appreciate the value that automation brings to their marketing strategies.

### Campaign Management
Users consistently highlight Interakt's campaign management as a standout feature, praising its ability to streamline promotional activities on WhatsApp. The platform's automated campaigns, broadcast capabilities, and bulk messaging options are lauded for their effectiveness in reaching and engaging a large customer base. Additionally, the integration with Shopify for catalog distribution receives positive feedback for enhancing sales and customer retention. The automated notifications and FAQ list automation further contribute to a smoother campaign management process, demonstrating Interakt's value in facilitating targeted marketing efforts.

### Sales Enhancement
Users unanimously agree that Interakt's sales enhancement features have significantly boosted sales and customer retention. The platform's ability to integrate with WhatsApp for sales channels, automate campaigns, and provide a user-friendly interface has been praised for its effectiveness in driving sales growth. Despite some concerns about additional costs for conversations and the need for improved customer support, the overall consensus is that Interakt's sales enhancement capabilities have proven to be a valuable asset for businesses looking to increase their revenue and engage with customers more effectively.

### Team Collaboration
Users generally believe that Interakt's team collaboration features are a standout aspect of the platform. Reviewers consistently praise the shared team inbox functionality, highlighting its ability to streamline communication among multiple agents across various devices. The ease of assigning clients to different sales or customer service agents is particularly appreciated, making it accessible even to those with non-technical backgrounds. Additionally, the deployment of chatbots for lead conversion and engagement is seen as a valuable asset in enhancing team collaboration within the platform. The automation features, including template and campaign creation, further contribute to the efficiency of team collaboration efforts. The shared inbox and catalog features are also commended for their ease of use and connectivity, facilitating smooth communication and promotion processes.

### Automated Responses
Users generally praise Interakt's automated responses capabilities. The consensus among reviewers is that the automated responses feature significantly enhances customer experience by providing quick solutions to queries and streamlining order updates and notifications. While some users appreciate the ease of use and effectiveness of automated responses in resolving issues promptly, others highlight the need for improvements in response monitoring and customization. Despite some minor concerns, the majority of users find Interakt's automated responses to be a valuable tool for enhancing communication efficiency and customer satisfaction.

### Business Efficiency Tools
Users consistently praise Interakt for its ability to enhance business efficiency through its range of tools and features. The multi-user functionality, automation capabilities, and integration with platforms like Shopify are highlighted as key factors that contribute to streamlining operations and improving overall efficiency. While some users mention minor drawbacks such as limited integration options and occasional delays in automated notifications, the general sentiment leans towards Interakt's business efficiency tools being a valuable asset for optimizing processes and driving productivity within organizations.

Interakt is a full-stack WhatsApp Business platform developed by Jio Haptik Technologies Limited. According to the vendor, it aims to empower businesses of various sizes, including small startups and large enterprises, to engage with customers, generate leads, and drive sales on WhatsApp. The platform caters to a wide range of professions and industries, such as e-commerce, travel and tourism, education, automotive, and real estate.

## Key Features

**Automated Workflows**: According to the vendor, Interakt allows users to create event-based workflows on WhatsApp to guide customers through processes like appointment booking or new registrations. It offers the ability to set up automated replies and notifications based on customer actions, and workflows can be customized to meet specific business needs.

**Ads that Click to WhatsApp**: The vendor claims that Interakt enables businesses to connect with their target audience across Facebook and Instagram using ads that click to WhatsApp. This feature is said to drive engagement and conversions by inviting viewers to start a conversation on WhatsApp. Additionally, leads acquired via click-to-WhatsApp ads can be retargeted to boost conversions.

**Shared Team Inbox**: Interakt offers a shared team inbox that, as per the vendor, facilitates real-time collaboration among teams. Multiple team members can access and respond to customer queries from a single inbox, thereby improving team efficiency and providing seamless customer support.

**Bulk Campaigns & Broadcasts**: According to the vendor, Interakt allows users to set up one-time or recurring campaigns to send personalized, automated alerts to customers. This feature enables businesses to share promotional offers, discounts, new product lists, and more with targeted campaigns, reaching a large audience and engaging customers at scale.

**Campaign Analytics**: Interakt provides campaign analytics to track performance and measure key metrics such as message delivery, read rates, and response rates. The vendor claims that these insights into customer engagement and campaign effectiveness can be used to optimize campaigns and improve results.

**WhatsApp Commerce**: The vendor states that Interakt enables businesses to create a storefront on WhatsApp, providing a seamless end-to-end shopping experience for customers. Users can share product catalogs, accept orders, and process payments directly on WhatsApp. The platform also offers personalized product recommendations to enhance the customer journey.

**Green Tick Verification**: Interakt helps businesses apply for the Green tick verification on WhatsApp, according to the vendor. This verification can enhance brand credibility and trust with customers, as the verified badge is displayed alongside the brand name. The feature aims to help businesses stand out in the competitive market and enhance their brand reputation.

**15+ WhatsApp Business Integrations**: Interakt offers seamless integrations with popular e-commerce platforms, CRMs, and more. According to the vendor, users can integrate with platforms like Shopify, Woocommerce, Zoho, and Facebook Leads to streamline operations, sync customer data, automate workflows, and enhance overall business efficiency.

Basic

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Lite

Standard

Premium

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Google Analytics 360

Interakt

70% of marketers say Marketing Automation software is critical to their goals. Find the right tool for you.

The Buyer's Guide to Marketing Automation

Marketing Automation is a subset of Enterprise Marketing Management. Marketing automation software nurtures leads with relevant content, and then routes prospects to a sales rep at the optimal point in the buying process. Key functionality includes:

- Automated marketing campaigns & click tracking
- Email, landing pages and online registration pages
- Lead scoring, lead nurturing & lead management
- Analytics and reporting

Interakt.shop

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

WYSIWYG email editor

Users can create html emails through a drag-and-drop interface, without html coding knowledge.

Dynamic content

Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).

Ability to test dynamic content

Users can test dynamic content prior to launching a campaign.

Landing pages

Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.

A/B testing

Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

Mobile optimization

Users can easily optimize emails and landing pages for mobile devices.

Email deliverability reporting

The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.

List management

This involves creating, filtering, editing, merging and de-duping lists of contacts.

Triggered drip sequences

The software allows users to set up automatic / drip email campaigns triggered by certain events.

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

Lead nurturing automation

Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.

Lead scoring and grading

Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.

Data quality management

The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.

Automated sales alerts and tasks

The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.

Lead segmentation and distribution

Facilitates the distribution and assignment of leads to sales representatives or teams, ensuring a fair and efficient allocation of leads for follow-up and conversion.

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

Calendaring

The software helps users maintain a calendar of all marketing activities.

Event/webinar marketing

Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

Social sharing and campaigns

Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.

Social profile integration

The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Role-based workflow & approvals

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Customizability

Users can customize their instance with features like custom fields and custom objects.

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with Microsoft Dynamics CRM

The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Integration with SugarCRM

The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Third-party software integrations

Integration functionality with third-party or in-house systems.

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Interakt

Overview

What is Interakt?