Intercom is the best for customer support
In my organization we use Intercom to offer service to our clients, resolve their doubts, offer advice and carry out outreach activities.
Starting at $39 per month per seat
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What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
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Popular Features
- Email support (104)8.888%
- Ticket creation and submission (103)8.383%
- Ticket response (108)7.878%
- External knowledge base (113)7.474%
Reviewer Pros & Cons
Pricing
Essential
$39
Cloud
per month per seat
Advanced
$99
Cloud
per month per seat
Expert
$139
Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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What is Intercom?
Intercom is a Customer Service solution that aims to provide a seamless customer experience across automation and human support, with the goal of delivering increased customer satisfaction while reducing costs. Intercom aims to ensure customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solves known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Customer engagement by providing direction: Shows customers what to do next without waiting for them to contact support and ask.
- Supported: Customer satisfaction through conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Cohesive customer service: Supports working together in one platform.
Intercom Screenshots
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Intercom are from Small Businesses (1-50 employees).
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Reviews and Ratings
(643)Attribute Ratings
Reviews
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November 28, 2023
Amazing all-rounder tool
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Ease of use was one of the main factors.
August 21, 2023
Intercom where reliability is at its finest!
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
Integration with Other Systems is very vital with our company since we do multi-tasking all the time. We need tools that can be merged with ease and can be use immediately after the implementation. We would like all of our tools to be efficient and can be use according to our needs.
May 22, 2023
user appreciates Intercom
- Integration with Other Systems
- Ease of Use
ease of use for our customers
April 14, 2023
Great communication tool!
- Integration with Other Systems
- Ease of Use
February 13, 2023
Best support solution on the market. Not perfect, tough.
- Product Features
- Product Usability
- Product Reputation
High price was the only point that set us back a few years before moving to Intercom.
July 11, 2022
Intercom is great to humanize automated messaging
- Product Features
- Product Usability
- Product Reputation
- Price
- Product Features
- Product Usability
June 06, 2021
A great tool to engage customers
- Price
- Product Features
- Product Usability
- Product Reputation
The most important question for any live chat software is does it solve our purpose? can it help us increase our efficiency in solving queries without causing much trouble and also solve the issue quickly. If we are about to spend money on such software's will it be beneficial. This is something I had in mind when choosing interncom.
November 27, 2018
Intercom is the best tool for early customer data, and validation.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
October 11, 2018
Feature Rich. A Game Changer. Intercom saves me $75,000 per year
Score 10 out of 10
Vetted Review
Verified User
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
Intercom has the widest feature set in the market and has a wonderful balance between being easy to use and offering advanced functionality which can be harnessed by an avid user. It also is one of those services that typically has no service outages and thus is extremely reliable in our day to day operations
September 13, 2017
Would Highly recommend
- Price
- Product Features
We have a massive database and needed to be able to store all of them and be able to message them in bulk when needed; Intercom provided this for us.
October 06, 2016
Intercom, a great way to connect with your customers in real time and in the right context
- Product Features
We have been using Intercom since we started serving customers. The main reason we decided to use Intercom was to be able to communicate with our customers and end users in real time within our platform. Intercom provided that with an amazing easy integration and at a great price which made our choice very easy. Since we started using Intercom 4 years ago their product has evolved; they provide great support and customer success service which is also very important to us.