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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Intercom's key differentiators, as described by the vendor:
- In-context communications: Communicate with customers more effectively by engaging them where they are: in-context, in the moment, and with a seamless handoff between channels. Deliver and respond to the right message, at the right time, in the right place, and with a seamless pass across channels — from messenger, email, SMS, WhatsApp and beyond.
- Personalized experience: Make it personal at any scale by powering engagement with live, first-party data through the full customer journey. Use data insights to dynamically change and update messaging, adapting to content and delivery needs in real-time.
- Unified platform: Break down silos and drive collaboration across the organization, with a central customer record that unifies every team and function that touches your customers. Build trust with enterprise-grade security that meets or exceeds global standards for availability, reliability, data portability, encryption, and authentication.
- Next-generation software: Intercom promises to continuously improve their software to deliver greater intelligence, automation and functionality, and the solution boasts over 100 new features added every year. Their tools enable anyone to build and launch solutions in minutes, and engage customers in the way that works for them.
- Supported: Self-Serve/Automation
- Supported: Chat/Human Support
- Supported: Early & ongoing onboarding
- Supported: Announcements
|Mobile Application||Apple iOS, Android|
|Supported Languages||Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian).|
- The use of banners to target very specific urls to offer discounts
- Alerts based on events to point customers in the right direction for help
- Articles for helping customers solve there own problems
- Being available for a human to human connection
- Bot automation
- Surveys for NPS
- SMS - new feature
- Bringing people from chat to zoom
- Using macros to automatically populate replies to common questions
- Hosting how to articles
- Sending customer update emails
- Help article lead gen
- Better Customer Success management
- Onboarding of new customers with product tours
- We are looking at capturing leads from our website using intercom
- Conducting NPS by sending surveys as announcements
- Auto responses for information that doesnt require a human person
- We use it for FAQ's
- We also use it to provide online customers with useful information, links, and telephone numbers for services we cant do or cant do online.
- We identify different scenarios (Positive and Negative) and communicate with customers in real time.
- We are able to communicate with VIP and strategic customers with live proactive chat without providing it to all customers.
- We are able to contact customers with debt in real time while they use our system.