Intercom is complete and intuitive
I use Intercom for client communications, sending emails, pop ups or low-touch learning journeys with tours and checklists.
Starting at $39 per month per seat
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What is Intercom?
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
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Popular Features
- Email support (108)8.888%
- Ticket creation and submission (106)8.383%
- Ticket response (111)7.979%
- External knowledge base (116)7.474%
Reviewer Pros & Cons
Senior customer experience analyst
Softplan - Prevision (Construction, 1001-5000 employees)
Pricing
Essential
$39
Cloud
per month per seat
Advanced
$99
Cloud
per month per seat
Expert
$139
Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Intercom?
Intercom brings AI-first Customer Service to improve experiences for customers, support agents, and managers. The AI-first platform is built on a single AI system, with three major components:
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant responses, 24/7, to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Intercom states that customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, currently use Intercom to deliver efficient and personal customer experiences at scale.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant responses, 24/7, to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Intercom states that customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, currently use Intercom to deliver efficient and personal customer experiences at scale.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solves known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Customer engagement by providing direction: Shows customers what to do next without waiting for them to contact support and ask.
- Supported: Customer satisfaction through conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Cohesive customer service: Supports working together in one platform.
Intercom Screenshots
Intercom Video
Intercom Integrations
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Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Intercom are from Small Businesses (1-50 employees).
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Reviews and Ratings
(652)Attribute Ratings
Reviews
(1-25 of 167)Companies can't remove reviews or game the system. Here's why
April 30, 2024
Intercom is complete and intuitive
Intercom is integrated with the saas platform where I work and is very important for segmentation and monitoring.
April 30, 2024
If you are looking for a solution to get closer to your customer, Intercom is the tool
I don't know if my use case applies to the question.
But if this is the case, our Intercom database is integrated with customer success tools, user behavior analysis in our solution and countless charts in power bi.
And I guarantee it works very well.
Cross-feeding data across different solutions is a necessity and Intercom is a facilitator for this.
April 29, 2024
Intercom helps us give 'white glove' customer support.
We integrate with Hubspot, and we also integrate with an internal tracking tool as well. We've been pleased with the level of integration possible.
April 16, 2024
Building a Help Center and Communicationg with Customers
Our company has integrated Intercom with our Slack channel along with email as well, ensuring that we get notified of customer inquiries across multiple platforms so that we can reply in a convenient and timely manner. I do not know what other services Intercom connects to as setting up those connections is outside of my job role.
April 15, 2024
Intercom is the best for customer support
It is integrated with Helpscout and our CRM
April 11, 2024
Amazing Product and User Friendly!
The case create option works well with another platform we use. Easy transfers information created Intercom to create case in separate platform. Accessible with link created in chat.
April 10, 2024
Love Intercom!
Right now we don't have any of our other tech stack integrated with Intercom. We will likely connect to Jira and would love to connect to Hubspot if we can. Maybe Slack as well. We're pretty slim with our tech to ensure we're not unnecessarily spending, so when we use something it has to have tons of value.
April 10, 2024
Intercom is good for financial services companies
Works well with Salesforce!
April 09, 2024
If you are not using Intercom you are missing out!
Salesforce, website, Zapier. We love it
April 06, 2024
Love Intercom!
We use it mainly with social tools. We don't have the ability for it to integrate into our other programs, like our customer database, currently but we are switching those so perhaps with the new programs we're going to be working with, this will integrate better.
April 01, 2024
High Cost, Low Value
It is not working with other tools ... even simple applications like Chili Piper and Pardot have proven to be challenging with Intercom
March 29, 2024
Intercom review
We use plenty of other apps from Intercom's app store including: Slack, Instagram, Facebook, Statuspage, Twitter, Zapier, Supportman. Most helpful is definitely supportman app which is 3rd party I believe and allows us to send agents performance metrics directly to a Slack channel on a weekly basis. That and social media message integrations I like the most.
March 26, 2024
Good Product
Intercom is integrated with Salesforce.
March 21, 2024
Our startup journey with intercome
We use social media interagtions to support users, alongside Segement, Hubspot, Stripe and calanderly intergation to intgerate intercome into our tech stake.
March 08, 2024
Works good!
We have an integrated Intercom with Jira, but I personally do not cooperate in this area, so I am not able to say anything more.
Intercom conversations with customers also feed to the relevant contact in our CRM (Hubspot).<br>Intercom conversations are also visible in a slack channel for anyone who cares to watch the conversations unfold. <br>Stripe syncs with Intercom so we can see customer subscription info right in Intercom during a support ticket/conversation.
February 29, 2024
Intercom
I use Intercom and Stripe for my organization to take customer billing issues and look deeper into their origin, helping reset billing periods to keep customer accounts active, and more. I also use Stripe to make sure free staff memberships are credited and that duplicate accounts do not get charged twice per billing period.
February 26, 2024
Intercom: Easy To Use and Feature Rich!
We use it with Slack, but there could be some improvements here. I recommend copying the functionality Supportman offers at a charge and providing this directly to users. This would be an incredible value add.
February 26, 2024
Intercom for small start-up enablement function
we integrate with jira for ticketing
February 23, 2024
I like using Intercom and you will too!
We use several tools to develop and integrate into our apps, such as ADA, Forest, AppFollow, Typeform, and a few other tools to manage our day-to-day. The intercom makes things very easy to use. It is super simple to add software if required. I have never had any issues adding new features and have never needed support to do so.
February 20, 2024
Intercom: A Valuable Tool for User Analysis and Beyond
I haven't set it up yet, but I'm considering linking it with Salesforce and Stripe in the future.
February 19, 2024
Hard to top!
We use Intercom alongside Intercom and Whatsapp to allow our clients to message us through external platforms to support their needs.
This was incredibly easy to set up!
This was incredibly easy to set up!
February 12, 2024
Intercom helped us more to getting started
We integrate different tools to make our process easier like, hubspot, Justcall, Aloware and if the tool is not available we use Zapier to connect to Intercom.
February 12, 2024
GREAT TOOL FOR CUSTOMER SUPPORT BUT NOT CHEAP.
We mainly use it for Google Calendar and HubSpot.
February 12, 2024
Intercom review
My company integrates Intercom with a CMS to handle all the subscribers information: new subscription, cancelled subscription, sessions, devices used by the customer, status of the subscription, etc.