Intercom
Top Rated
Intercom
Overview
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Awards
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Pricing
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- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Intercom?
Intercom is presented as an Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. The solution breaks down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Intercom's key differentiators, as described by the vendor:
Intercom's key differentiators, as described by the vendor:
- In-context communications: Communicate with customers more effectively by engaging them where they are: in-context, in the moment, and with a seamless handoff between channels. Deliver and respond to the right message, at the right time, in the right place, and with a seamless pass across channels — from messenger, email, SMS, WhatsApp and beyond.
- Personalized experience: Make it personal at any scale by powering engagement with live, first-party data through the full customer journey. Use data insights to dynamically change and update messaging, adapting to content and delivery needs in real-time.
- Unified platform: Break down silos and drive collaboration across the organization, with a central customer record that unifies every team and function that touches your customers. Build trust with enterprise-grade security that meets or exceeds global standards for availability, reliability, data portability, encryption, and authentication.
- Next-generation software: Intercom promises to continuously improve their software to deliver greater intelligence, automation and functionality, and the solution boasts over 100 new features added every year. Their tools enable anyone to build and launch solutions in minutes, and engage customers in the way that works for them.
Intercom Features
- Supported: Self-Serve/Automation
- Supported: Chat/Human Support
- Supported: Early & ongoing onboarding
- Supported: Announcements
Intercom Screenshots
Intercom Videos
Intercom Downloadables
Intercom Integrations
Intercom Competitors
Intercom Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom is a Customer Communications Platform that powers in-context exchanges in order to drive an unparalleled user experience that engages customers across their lifecycle.
Reviewers rate Usability highest, with a score of 9.2.
The most common users of Intercom are from Small Businesses (1-50 employees) and the Computer Software industry.
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Reviews and Ratings
(324)
Reviews
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Companies can't remove reviews or game the system. Here's why
July 11, 2022
Intercom is great to humanize automated messaging
July 08, 2022
The Best
July 08, 2022
Intercom Review
July 06, 2022
Quick and easy support for small teams
July 05, 2022
3+ years in and still in love!
July 05, 2022
Great bang for the buck
September 13, 2017
Would Highly recommend
October 06, 2016