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Intercom Reviews

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191 Ratings
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Score 8.6 out of 100

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Reviews (1-3 of 3)

Ariana Thompson | TrustRadius Reviewer
February 01, 2018

Intercom is the Customer-Centric Communication Platform for Small Teams

Ariana Thompson
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ.
Read Ariana Thompson's full review

Intercom Scorecard Summary

Likelihood to Recommend (191)
8.6
Likelihood to Renew (3)
9.6
Usability (1)
9.0
Support (2)
7.2
Implementation (1)
10.0

About Intercom

Intercom is designed to provide modern business messaging at scale, allowing users to build better customer relationships with scalable messaging that provides a more personal experience. Intercom supports:

Lead Generation:
Qualify more leads automatically and close more deals around the clock with chatbots and live chat.

Customer Engagement
Onboard, activate and retain customers with targeted messages and interactive product tours to help them get the most out of a product.

Customer Support:
Provide real-time, personal help at scale with a collaborative inbox, automation, and self-service support.

What sets Intercom apart?
The vendor states Intercom is built to provide everything teams needs to provide personal experiences to every customer—consistently and at scale.
  • Business Messenger: Drive action and resolutions with chat, interactive apps, conversational bots, and product tours.
  • Management tools: Manage multichannel customer interactions at scale with collaborative inboxes, automated workflows, and reporting.
  • Customer data platform: Target, personalize, and contextualize every interaction with behavioral and customer data from across the stack.
  • Apps & integrations: Automate actions in conversations, sync data between tools and connect to an existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces.
Categories:  Chatbot,  Customer Success,  Email Marketing,  Help Desk,  Push Notifications,  Live Chat

Intercom Screenshots

Intercom Video

Watch Scale both faster growth and personal connection with the #1 Business Messenger.

Intercom Integrations

https://www.intercom.com/app-store

Intercom Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Intercom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Intercom Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish and Vietnamese.