May 13, 2020
Likelihood to Renew
9
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Showing 4 of 261 Intercom ratings and reviews.
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February 01, 2018
Likelihood to Renew
10
Likelihood to Renew
8
October 06, 2016
Likelihood to Renew
9
Intercom Scorecard Summary
What is Intercom?
Intercom is a Conversational Relationship Platform (CRP).
Intercom aims to help users build better customer relationships through personalized, messenger-based experiences across the customer journey. The vendor boasts companies like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
What sets Intercom apart?
The vendor states Intercom is built to provide everything teams needs to provide personal experiences to every customer—consistently and at scale.
Intercom aims to help users build better customer relationships through personalized, messenger-based experiences across the customer journey. The vendor boasts companies like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
What sets Intercom apart?
The vendor states Intercom is built to provide everything teams needs to provide personal experiences to every customer—consistently and at scale.
- Business Messenger: Drive action and resolutions with chat, interactive apps, conversational bots, and product tours.
- Management tools: Manage multichannel customer interactions at scale with collaborative inboxes, automated workflows, and reporting.
- Customer data platform: Target, personalize, and contextualize every interaction with behavioral and customer data from across the stack.
- Apps & integrations: Automate actions in conversations, sync data between tools and connect to an existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces.
Intercom Screenshots
Intercom Video
Watch Scale both faster growth and personal connection with the #1 Business Messenger.
Intercom Downloadables
Intercom Integrations
Intercom Competitors
Intercom Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Conversational Marketing | $499 | per month |
| Conversational Customer Engagement | $499 | per month |
| Conversational Support | $499 | per month |
| Start | $39 | per month |
| Grow | $99 | per month |
| Product Tours | $199 | per month |
Intercom Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
Intercom Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Languages: | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish and Vietnamese. |
Frequently Asked Questions
What is Intercom?
Intercom is a contextual messaging system that supports live engagement with customers via text, chat, or email. It also supports triggered emails, customer segmentation and analysis, as well as integrations with MailChimp and Salesforce, and further extensibility via APIs and webhooks.
What are Intercom's top competitors?
What is Intercom's best feature?
Reviewers rate Implementation Rating highest, with a score of 10.
Who uses Intercom?
The most common users of Intercom are from Small Businesses and the Computer Software industry.