Amazing User Experience and fluid customer service management
I use Intercom for answering Customer Service queries, as well as inbound and outbound marketing campaigns. I am also structuring a …
Intercom
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Intercom
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Top Rated
2022
Most Loved
2022
Best of
2022
Best of
2022
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Monalisa Neves
Customer Success Specialist
Versat ERP (Information Technology & Services, 11-50 employees)Video Reviews
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Pricing
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What is Intercom?
Intercom is a Customer Communications Platform that powers in-context exchanges in order to drive an unparalleled user experience that engages customers across their lifecycle.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Intercom?
Intercom is presented as an Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. The solution breaks down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Intercom's key differentiators, as described by the vendor:
Intercom's key differentiators, as described by the vendor:
- In-context communications: Communicate with customers more effectively by engaging them where they are: in-context, in the moment, and with a seamless handoff between channels. Deliver and respond to the right message, at the right time, in the right place, and with a seamless pass across channels — from messenger, email, SMS, WhatsApp and beyond.
- Personalized experience: Make it personal at any scale by powering engagement with live, first-party data through the full customer journey. Use data insights to dynamically change and update messaging, adapting to content and delivery needs in real-time.
- Unified platform: Break down silos and drive collaboration across the organization, with a central customer record that unifies every team and function that touches your customers. Build trust with enterprise-grade security that meets or exceeds global standards for availability, reliability, data portability, encryption, and authentication.
- Next-generation software: Intercom promises to continuously improve their software to deliver greater intelligence, automation and functionality, and the solution boasts over 100 new features added every year. Their tools enable anyone to build and launch solutions in minutes, and engage customers in the way that works for them.
Intercom Features
- Supported: Self-Serve/Automation
- Supported: Chat/Human Support
- Supported: Early & ongoing onboarding
- Supported: Announcements
Intercom Screenshots
Intercom Videos
Intercom Downloadables
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom is a Customer Communications Platform that powers in-context exchanges in order to drive an unparalleled user experience that engages customers across their lifecycle.
Reviewers rate Usability highest, with a score of 9.2.
The most common users of Intercom are from Small Businesses (1-50 employees) and the Computer Software industry.
Comparisons
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Reviews and Ratings
(324)
Reviews
(1-14 of 14)- Popular Filters
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July 11, 2022
Intercom is great to humanize automated messaging
12
Support & product marketing
25
Sales and customer care. Sales mainly for our guests and customer care for both guests and hosts
July 08, 2022
The Best
25
Customer Happiness, Marketing, Ad Sales, Executive or C-Suite, Engineering
July 08, 2022
Intercom Review
7
It is more of a support desk for answering question and connecting with our future prospect than anything else. It definitely allow the ease of usage and allow for thorough communication with our website visitors at a faster rate. This allow us to build credibility and support with our users.
July 06, 2022
Quick and easy support for small teams
3
We use Intercom primarily for chat support with our customers.
July 05, 2022
3+ years in and still in love!
15
Support, Success, Sales, and Marketing all use Intercom for different purposes. Support manages tickets through Intercom, Sales and Success engage with prospects and customers through chat, and Marketing uses the software to set up Product Tours, guiding newly onboarded customers, as well as long-term customers, through orientation, feature releases, utilization campaigns, and different learning opportunities.
12
All the team members using Intercom represent the customer success / support function. Chat functionalities are used by the chat support team. Product tours are used by the onboarding team. Announcements features are used by the product release team. Additionally, the growth team is planning on using chat bots on the website to expand usage to capture leads.
July 05, 2022
Great bang for the buck
8
Majority of people who use Intercom within our CoverHound team are sales reps. We have one service agent who uses it and 2 Ops team members (myself included). For our sales group we have our Personal Lines Sales reps which service auto, home, and renters. We also have our Commercial Sales reps which sell Commercial Auto, Small Business, Liability Insurance, Cyber Insurance, and a few others.
5
Customer Support, Implementation, Sales
May 24, 2021
Support for all levels of tech
15
Sales, success and support
12
C-Level - Communication with partners where they need to pass on the conversation later
Operations - Procuring product and connecting with leads
Sales - Supporting sales partnerships and initiatives
Marketing - PR, Outreach, new customer acquisition, coupon campaigns
Customer Service - Day to day issues and proactive communications about delays, missing items, changes to expected deliveries, or general FYIs
Operations - Procuring product and connecting with leads
Sales - Supporting sales partnerships and initiatives
Marketing - PR, Outreach, new customer acquisition, coupon campaigns
Customer Service - Day to day issues and proactive communications about delays, missing items, changes to expected deliveries, or general FYIs
September 13, 2017
Would Highly recommend
5
Sales, Customer support, customer success
October 06, 2016
Intercom, a great way to connect with your customers in real time and in the right context
110
Customer Success Managers, Sales, Support, Finance
April 27, 2015
I'm into Intercom!
25
Customer Service: our customers can contact us at any time through Intercom.
Customer Success: event based messaging helps our users navigate through our apps
Marketing: easily set up A/B tests and get powerful insights into user behaviour
Sales: close deals faster by following up key prospects and help them during their demo
Customer Success: event based messaging helps our users navigate through our apps
Marketing: easily set up A/B tests and get powerful insights into user behaviour
Sales: close deals faster by following up key prospects and help them during their demo