Building a Help Center and Communicationg with Customers
We use Intercom for three primary cases. The first use as as a help center, developing a number of articles explaining how to best use our …
Starting at $39 per month per seat
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What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
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Popular Features
- Email support (105)8.888%
- Ticket creation and submission (104)8.383%
- Ticket response (109)7.878%
- External knowledge base (114)7.474%
Reviewer Pros & Cons
Pricing
Essential
$39
Cloud
per month per seat
Advanced
$99
Cloud
per month per seat
Expert
$139
Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- FAQs
What is Intercom?
Intercom is a Customer Service solution that aims to provide a seamless customer experience across automation and human support, with the goal of delivering increased customer satisfaction while reducing costs. Intercom aims to ensure customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solves known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Customer engagement by providing direction: Shows customers what to do next without waiting for them to contact support and ask.
- Supported: Customer satisfaction through conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Cohesive customer service: Supports working together in one platform.
Intercom Screenshots
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Intercom are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(644)Attribute Ratings
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
March 26, 2024
Good Product
50
Customer Success
November 28, 2023
Amazing all-rounder tool
3
Sales and Customer Success
October 24, 2023
I would choose Intercom everytime!
June 21, 2023
True to experience review
250
Customer Service
50
They represent kiosk software
May 22, 2023
user appreciates Intercom
15
Customer Service Agents
5
Customer Support, Implementation, Sales
April 14, 2023
Great communication tool!
15
Sales, Customer Success, CEO
February 13, 2023
Best support solution on the market. Not perfect, tough.
20
Support and Customer Success teams
Marketing, Sales, and Support teams usually use the product the most. Relatively easy to understand, the functionality of the product makes training or mentoring other users of the platform easy and the Intercom certification takes it to another level considering its a product onboarding of its users that makes sure everyone's on the same page.
July 11, 2022
Intercom is great to humanize automated messaging
12
Support & product marketing
25
Sales and customer care. Sales mainly for our guests and customer care for both guests and hosts
July 08, 2022
The Best
25
Customer Happiness, Marketing, Ad Sales, Executive or C-Suite, Engineering
July 08, 2022
Intercom Review
7
It is more of a support desk for answering question and connecting with our future prospect than anything else. It definitely allow the ease of usage and allow for thorough communication with our website visitors at a faster rate. This allow us to build credibility and support with our users.
July 06, 2022
Quick and easy support for small teams
3
We use Intercom primarily for chat support with our customers.
July 05, 2022
3+ years in and still in love!
15
Support, Success, Sales, and Marketing all use Intercom for different purposes. Support manages tickets through Intercom, Sales and Success engage with prospects and customers through chat, and Marketing uses the software to set up Product Tours, guiding newly onboarded customers, as well as long-term customers, through orientation, feature releases, utilization campaigns, and different learning opportunities.
12
All the team members using Intercom represent the customer success / support function. Chat functionalities are used by the chat support team. Product tours are used by the onboarding team. Announcements features are used by the product release team. Additionally, the growth team is planning on using chat bots on the website to expand usage to capture leads.
July 05, 2022
Great bang for the buck
8
Majority of people who use Intercom within our CoverHound team are sales reps. We have one service agent who uses it and 2 Ops team members (myself included). For our sales group we have our Personal Lines Sales reps which service auto, home, and renters. We also have our Commercial Sales reps which sell Commercial Auto, Small Business, Liability Insurance, Cyber Insurance, and a few others.
May 24, 2021
Support for all levels of tech
Score 8 out of 10
Vetted Review
Verified User
15
Sales, success and support
12
C-Level - Communication with partners where they need to pass on the conversation later
Operations - Procuring product and connecting with leads
Sales - Supporting sales partnerships and initiatives
Marketing - PR, Outreach, new customer acquisition, coupon campaigns
Customer Service - Day to day issues and proactive communications about delays, missing items, changes to expected deliveries, or general FYIs
Operations - Procuring product and connecting with leads
Sales - Supporting sales partnerships and initiatives
Marketing - PR, Outreach, new customer acquisition, coupon campaigns
Customer Service - Day to day issues and proactive communications about delays, missing items, changes to expected deliveries, or general FYIs
September 13, 2017
Would Highly recommend
5
Sales, Customer support, customer success
October 06, 2016
Intercom, a great way to connect with your customers in real time and in the right context
110
Customer Success Managers, Sales, Support, Finance
April 27, 2015
I'm into Intercom!
Score 9 out of 10
Vetted Review
Verified User
25
Customer Service: our customers can contact us at any time through Intercom.
Customer Success: event based messaging helps our users navigate through our apps
Marketing: easily set up A/B tests and get powerful insights into user behaviour
Sales: close deals faster by following up key prospects and help them during their demo
Customer Success: event based messaging helps our users navigate through our apps
Marketing: easily set up A/B tests and get powerful insights into user behaviour
Sales: close deals faster by following up key prospects and help them during their demo