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Fin by Intercom

Fin by Intercom

Overview

What is Fin by Intercom?

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Read more

Learn from top reviewers

Fin has really helped us level up our Technical Services Team

Rating: 10 out of 10
July 18, 2025
IncentivizedVetted ReviewVerified User
Fin is used to help deflect the amount of chats our agents get and we use it in every interaction. It helps us to take care of customers faster and allows us to try and help t...
Continue reading
Eric Barker
Director - Customer Service
Director of Technical Support
Revver
Fin by Intercom11 years of experience

An important member of our CS team

Rating: 9 out of 10
July 10, 2025
IncentivizedVetted ReviewVerified User
Fin by Intercom solves more than 50% of our chat queries. Recently we also implemented it for our email support. With the current growth in the number of clients, we needed su...
Continue reading
Alicja Warczak
Manager - Customer Service
Customer Success Lead
traffit
Fin by Intercom1 year of experience

Good tool with room for improvement to easily become the best asset

Rating: 7 out of 10
May 19, 2025
IncentivizedVetted ReviewVerified User
Customers write in chat to seek support while using our software, and we reply live except for the night time where we take advantage of the automation and the "robot" (as we ...
Continue reading
Medolago Alessandra
Representative - Customer Service
Customer service
Plateform
Fin by Intercom1 year of experience

No regrets on Intercom

Rating: 10 out of 10
May 8, 2025
IncentivizedVetted ReviewVerified User
Its used for customer service and onboarding with existing and new customers, as well as to communicate new features or share tutorials. It's very useful for collecting user u...
Continue reading
Dulce Cándida Márquez Castro
Employee - Product Management
PM en Facturación
CONTALINK
Fin by Intercom3 years of experience
Verified on LinkedIn

Using Intercom for SAAS Support Teams

Rating: 9 out of 10
April 15, 2025
IncentivizedVetted ReviewVerified User
We use chat, WhatsApp, knowledge base and bots for user support. We have an average monthly chat volume of 1,000 chats. Currently, Intercom is our only support platform, and o...
Continue reading
Lorrayne Soares
Manager - Product Management
Líder de Produtos
Mainô
Fin by Intercom5 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Fin with your current helpdesk

$0.99

Cloud
one-time fee per 1 resolution

Copilot add-on

$35

Cloud
per month per user

The Early Stage program

$65

Cloud
per month (6 support seats)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://fin.ai/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Fin demo

product-education.wistia.com
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Product Details

What is Fin by Intercom?

Fin is an AI Agent for customer service. It instantly answers queries, takes action, and can resolve the majority of support volume and seamlessly hands off to the customer support team when needed.

Fin comes with comprehensive capabilities, enabling teams to analyze, train, test, and deploy in a single no-code workspace designed to help fine-tune quality and drive continuous performance improvements.

  • Analyze: Actionable insights and AI-powered suggestions to optimize performance.
  • Train: Tools to configure Fin’s knowledge, behavior, tone, and actions.
  • Test: A full testing suite to evaluate and refine Fin’s answer quality before going live.
  • Deploy: A complete set of channels and audience targeting to launch Fin wherever customers are served

Fin is powered by the patented Fin AI Engine™, an AI architecture specifically engineered for customer service. According to Intercom, every layer is optimized for precision, speed, and reliability – so Fin can resolve more conversations.

Fin works with any helpdesk – including Zendesk, Salesforce, and HubSpot. It can also pair it with Intercom’s Helpdesk to get the full Intercom Customer Service Suite. The Intercom Suite delivers customer service at scale – bringing AI and human support into one connected Intercom system:

  • Fin AI Agent handles most customer queries. Resolving complex queries and handing off to customer support when needed.
  • Human agents focus on priority issues. Using AI-powered tools to investigate and resolve them more efficiently.
  • The system improves with every resolution. Fin gets better by learning from support's best answers, and human agents get better by using Copilot—resulting in better service for customers.

Fin by Intercom Screenshots

Screenshot of Fin, delivering conversational support experience to customers.Screenshot of where to monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.Screenshot of where to customize Fin's tone of voice, teach it support knowledge and policies, and configure how it handles complex tasks in over 45 languages.Screenshot of where to test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.Screenshot of Fin, as it appears across email and live chat to phone, SMS, and social. Fin can answer any question, across any channel, any time.

Fin by Intercom Video

Watch An overview of Fin, a customer service AI Agent.

Fin by Intercom Integrations

Fin by Intercom Competitors

Fin by Intercom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian).

Frequently Asked Questions

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Zendesk Suite, Freshdesk, and HubSpot Service Hub are common alternatives for Fin by Intercom.

Reviewers rate Usability highest, with a score of 8.7.

The most common users of Fin by Intercom are from Small Businesses (1-50 employees).
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Reviews From Top Reviewers

View all reviews
(1-5 of 349)

Using Intercom for SAAS Support Teams

Rating: 9 out of 10
Incentivized
April 15, 2025
LS
Lorrayne Soares
Líder de Produtos
Mainô (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Fin by Intercom
5 years of experience
View profile
Use Cases and Deployment Scope
We use chat, WhatsApp, knowledge base and bots for user support. We have an average monthly chat volume of 1,000 chats. Currently, Intercom is our only support platform, and our support is highly praised by the company's customers, we have an average CSAT of 97%.

Utilizamos para suporte ao usuário, principalmente chat, whatsapp, base de conhecimento e bots. Temos um volume de chats mensais de 1.000 chats em média. Atualmente o Intercom é nossa única plataforma de suporte, e nosso suporte é muito elogiada pelos clientes da empresa, temos um CSAT médio de 97%

Fin has really helped us level up our Technical Services Team

Rating: 10 out of 10
Incentivized
July 18, 2025
EB
Eric Barker
Director of Technical Support
Revver (Computer Software, 51-200 employees)
Vetted Review
Verified User
Fin by Intercom
11 years of experience
Use Cases and Deployment Scope
Fin is used to help deflect the amount of chats our agents get and we use it in every interaction. It helps us to take care of customers faster and allows us to try and help them faster than a human agent can take care of them. We have gone from a 32% deflection to over 56% in the past year and it is allowing our live agents the time to create more articles to inform Fin better and get that resolution even higher.

Good tool with room for improvement to easily become the best asset

Rating: 7 out of 10
Incentivized
May 19, 2025
Use Cases and Deployment Scope
Customers write in chat to seek support while using our software, and we reply live except for the night time where we take advantage of the automation and the "robot" (as we call it) responds to the customer.
I find it a very good tool to have while assisting clients

No regrets on Intercom

Rating: 10 out of 10
Incentivized
May 08, 2025
Use Cases and Deployment Scope
Its used for customer service and onboarding with existing and new customers, as well as to communicate new features or share tutorials. It's very useful for collecting user usage data if there's any type of connection to your system, for example, the date of the last connection, and whether they logged in via the web or Android.

An important member of our CS team

Rating: 9 out of 10
Incentivized
July 10, 2025
AW
Alicja Warczak
Customer Success Lead
traffit (Human Resources, 11-50 employees)
Vetted Review
Verified User
Fin by Intercom
1 year of experience
View profile
Use Cases and Deployment Scope
Fin by Intercom solves more than 50% of our chat queries. Recently we also implemented it for our email support. With the current growth in the number of clients, we needed support that would help us handle a larger volume, but at the same time, without hiring a new person. Thanks to Fin by Intercom, this was done perfectly. Additionally, we provide 24/7 support. Fin by Intercom is responsible for basic questions that were tiring for the team. Thanks to this, we can devote more time to addressing more complex matters and taking proactive actions. Fin by Intercom's multilingual support is amazing. We used to translate messages in the translator ,now everything is live.
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