Intercom is built for fast, simple deployment of live Chat and Help Center
Intercom is used as a Help Center across all three of our products. In two of our products, it is accessed as a standalone Help Center. In …
Intercom
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Intercom
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Pricing
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$39
Cloud
per month
Grow
$99
Cloud
per month
Product Tours
$199
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Intercom?
Intercom is a Customer Communications Platform.
Intercom aims to help users build better customer relationships through personalized, messenger-based experiences across the customer journey. The vendor boasts companies like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
What sets Intercom apart?
The vendor states Intercom is built to provide everything teams needs to provide personal experiences to every customer—consistently and at scale.
Intercom aims to help users build better customer relationships through personalized, messenger-based experiences across the customer journey. The vendor boasts companies like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
What sets Intercom apart?
The vendor states Intercom is built to provide everything teams needs to provide personal experiences to every customer—consistently and at scale.
- Business Messenger: Drive action and resolutions with chat, interactive apps, conversational bots, and product tours.
- Management tools: Manage multichannel customer interactions at scale with collaborative inboxes, automated workflows, and reporting.
- Customer data platform: Target, personalize, and contextualize every interaction with behavioral and customer data from across the stack.
- Apps & integrations: Automate actions in conversations, sync data between tools and connect to an existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces.
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Intercom Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish and Vietnamese. |
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Frequently Asked Questions
What is Intercom?
Intercom is a contextual messaging system that supports live engagement with customers via text, chat, or email. It also supports triggered emails, customer segmentation and analysis, as well as integrations with MailChimp and Salesforce, and further extensibility via APIs and webhooks.
What are Intercom's top competitors?
What is Intercom's best feature?
Reviewers rate Implementation Rating highest, with a score of 10.
Who uses Intercom?
The most common users of Intercom are from Small Businesses and the Computer Software industry.
Reviews and Ratings
(84)
Ratings
Reviews
(1-25 of 84)Companies can't remove reviews or game the system. Here's why
- Chat within SaaS applications.
- Creation of simple tutorials or articles.
- Housing of training/customer-facing videos.
- The ability to track and catalog service tickets by ID/Customer/Etc.
- Reporting functionality could be stronger, I believe.
- I believe that the ability to build out asynchronous learning plans.
July 20, 2021
Dynamic customer conversations for dynamic Business
- Intercom integrates the majority of channels in a single place so it makes it easy to manage customer care teams
- Intercom has a very dynamic style of conversation, forget about the boring ticketing systems. Intercom is the tool to go and users appreciate it a lot.
- You can separate several intercom accounts, this way you may have a customer care team that only works for passengers and a logistics team that only works in drivers for example.
- It has many other features like push notifications, mail marketing campaigns that are already built into intercom.
- they just need a WhatsApp business integration and it could be the perfect tool out there.
- They still can improve a lot the audio messages or features for voice communication
- Intercom nowadays make use of tags which I think there is plenty of room for improvement.
- Customizable messages and multiple screens to manage communication
- Responding to conversations via email, social channels and mobile app
- Customers are offered guided experiences about our products
- Customer support tickets are not listed on their website
- Providing a place where our sales and marketing teams can chat live with the best leads in real time, vs. waiting for them to book a meeting.
- Very each to navigate and train others on using.
- It is pretty easily integrated with several other tools in our stack.
- It would be nice to have a better internal interface within the app. (UI)
- They could have more integrations, or resources around how to find existing integrations.
- It would be nice to have an easily findable place to learn about more complex use-cases like connecting predictive scoring solutions like MadKudu.
May 28, 2021
Easy to use AND set up
- Flexibility in use cases
- Integrations with other systems
- Automation for efficiency
- Onboarding for new admins in an existing instance
- A la carte add-ons
April 23, 2021
Great bang for the buck
- Chat communication between customer and agent
- Allows us to customize questions to get customer to correct department
- Integration with Slack
- Integration with email so that chats don't go unnoticed
- Price point--they are a bit pricey when it comes to upgrading
- Work on cursor tracking
- More filtering options for assigning customers to Slack channels
- Live Chat
- Articles/Help Centre
- Alerts/Banners to users
- Flexibility for who to contact and how they respond - different bots
- Reporting
- Integration with Salesforce needs a bit of love
- Being able to use properties of events to get details about the user
June 04, 2021
Intercom is a complete and intuitive software
- Usability - Using the Intercom is very simple and easy
- Fast content delivery - messages arrive when and where I need them
- Helps user to become more independent
- New functionality (Series) is little more difficult to understand
- There is no possibility to archive a communication
- When the user doesn't open a message, it stays in the inbox, making it difficult to receive the others, and there is no way to clear this inbox
May 31, 2021
Increase Communication with Intercom
- Segmenting contact information into separate cohorts.
- Creating engagement campaigns in both chat notifications and emails simultaneously.
- Keeping a log of all chat bot conversations and routing them as needed.
- Integration with CRM (namely Salesforce) could be more robust.
- Integration with calendly can be buggy at times.
- Would be nice if it auto removed hard bounces.
May 30, 2021
Live chat customer service scaled properly!
- Customer service
- Technology for support
- Intuitive interface
- User friendly
- Pricing is expensive
May 30, 2021
Expensive Software But Does A Few Things Good
- Marketing Outbound Emails
- Customer Support
- Inbox Screen
- Intercom Customer Support Team Responsiveness
- Help Articles
May 29, 2021
Intercom Review
- Easy to use
- affordable
- great support
- lots of competitors in the market
- buggy at time
- no roll out of updates
May 24, 2021
Intercom connects you to your website visitors
- Routing to resources.
- Fast response times.
- Easy integration with WordPress.
- Would be great to have website pop up features.
- Would be great to have more AI-suggested pathways.
- Would be great to have enhanced reporting and connectivity to Google Analytics.
May 24, 2021
Support for all levels of tech
- Email support
- Product tours
- Articles
- Editability
- Ease of integration
- More flexible platform
April 30, 2021
Best one out there for customer support chatting
- Quick live chats.
- Help pages and customer support.
- Lots of add-ons.
- Text format when copied from another application should be pasted just like the way it was copied.
- Definitely not a cheap option.
- Notification controls.
- Assigning inquiries
- Ability to tag other users and make notes
- Ability to reassign as needed
- Representing anonymous users better
- Customer Support (they usually get back to you relatively quickly)
- Releasing new features and improvements
- Customer Cohort Segmenting
- Slow, bloated experience (though this is improving)
- Confusing a la carte pricing
- Slow execution of user-initiated actions (for example, email can be delayed because of a backlog, as can records export)
June 06, 2021
A great tool to engage customers
- User friendly and easy to use
- Chances of increased collaborations within team [can assign, forward messages ]
- Helps in providing support to clients without juggling or moving between multiple apps
- It has helped us Increase the visibility of client conversations across our team [HR team, customer support team, operation team]
- Customization can be improved
- Filters like closed queries through date/time can be improved/added
- Pricing model is a bit confusing
- You can automate almost everything!
- It is great to use in terms of automated messaging.
- Intercom's customer service is awesome! They reply really fast in case there are some issues.
- Personally, I think it best suits well-developed companies--the ones who have funds to spend.
- Need to be a little more flexible
- Must have notifications!
May 29, 2021
Intercom-Easy to Use and Great Capabilities
- Create an inbound funnel.
- Quick resolution of simple queries.
- SF Integration
- Pricey
March 20, 2020
Quick and easy support for small teams
- Support.
- Automation of messages.
- Integrates well with other tools.
- Simple set-up.
- Ticket management for product requests or bugs.
- Brilliant live chat functionality.
- Easy to collaborate with teams when replying to customers (easy assigning in chat).
- Poor marketing automation functionality and tracking.
- Too many packages and add-on services since the rebrand (can feel limiting as a legacy user).
March 13, 2020
A Support Tool Hero!
- Targeted Email Campaigns
- Support Chat
- Integration with Slack
- Cleaner View with Support Chat
- Clearer Explanation of Offerings with Subscription Level
February 22, 2020
Great product for chat like support
- Easy to implement
- Good chat option
- Could have better targeting and reporting
- Better ability to tag conversations
January 17, 2020
The best for your online sales, engagement, and support systems
- The chat system is very easy to install, isn't too obstructive and provides visitors and users an easy way to interact with us.
- Their engagement tracking for users and subsequent emails and in-app message sending system is very sophisticated. Our entire onboarding process relies on Intercom.
- Their pricing is super steep and can get expensive for early stage companies.