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Intergy EHR

Score6 out of 10

32 Reviews and Ratings

What is Intergy EHR?

Intergy offers ambulatory practices a specialty-focused EHR and practice management solution. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows.

The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency.

Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations.

In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality.

This initiative presents an example of how Greenway aims to fuel success by delivering the technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes.

Media

Patient chart
Visit note
Claims management
Analytics CQM dashboard
Analytics financial performance dashboard
Mobile EHR patient chart
Patient view of patient portal

1 / 7

Top Performing Features

  • Multi-location support

    The software can coordinate scheduling across multiple locations, facilities or practitioners.

    Category average: 7

  • Calendar interface

    The software provides a user-friendly calendar from which users can track and schedule appointments.

    Category average: 6.3

  • HIPAA compliance

    The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).

    Category average: 8.5

Areas for Improvement

  • Workflow automation

    The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.

    Category average: 5.3

  • Specialty-specific workflows

    The software accounts for different workflow options based on discipline or specialty.

    Category average: 6

  • Rule-based scheduling

    The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

    Category average: 6.7

Many great features and options, but there is not one perfect EHR

Pros

  • Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
  • Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
  • Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used

Cons

  • I personally think the Immunizations feature is hard to use. Some of it you have to build yourself and it would be nice if it was all there from what the CDC recommends for children and adults. The workflow is a little rocky as well- too many clicks just to record an immunization you gave.
  • The OB chart is a feature that really needs some work. It just isn't very user friendly, but I was recently on a focused group call held by Greenway regarding the OB chart. So, they have plans on making this feature better.
  • There has been some issues with UDS reporting (this is for FQHC's) for the past few years. I know they are working to make it better, but it really should be something that is perfected (if they offer the feature- it needs to be correct)

Most Important Features

  • Order/Referral Tracking
  • E/M Calculator
  • Health Reminders

Return on Investment

  • There are many options for workflow that has made charting and ordering go smoother and faster which has opened up time for providers to see more patients.

Other Software Used

Zoom, doxy.me

New to Intergy EHR

Pros

  • Communication via tasks
  • Imaging of Documents
  • Ability to categorize for the needs of the individual office

Cons

  • The ability it prints certain tasks or closed tasks is an issue
  • The orders section do not flow or have the ability to flow a desired way for a specific office

Most Important Features

  • Imaging
  • Orders

Return on Investment

  • /

Alternatives Considered

NextGen® Practice Management Solutions

Very user friendly

Pros

  • This product is user friendly, easy to customize templates.
  • Documentation can be customized to work with many provider preferences.
  • Great reporting capabilities.

Cons

  • The system locks up easily during use.
  • Runs slow at times.
  • Spell check would be beneficial in notes and tasks.

Return on Investment

  • Billing and collections modules are very easy to use and efficient.
  • Scheduling is very efficient, less time spent on the phone decreasing wait times.

Alternatives Considered

Meditech Electronic Health Records

Usability

Intergy EHR

Pros

  • The encounter notes are easy to read and scrub
  • The labs entered provide a concise and easy to read flow sheet

Cons

  • The template for the Encounter Note needs some work, it is not user friendly at all

Return on Investment

  • It has helped with our clean claim ratio

Usability

Intergy EHR

Pros

  • Professional Notes
  • Templates
  • Billing Process
  • Always advancing

Cons

  • NO merge with state immunization
  • Searching ICD 10 codes can be ridiculous

Most Important Features

  • Patient Summary Pages
  • Vitals
  • Medications

Return on Investment

  • improve notes
  • increased efficiency