Question 1

What is Intermedia Contact Center?

Accepted Answer

Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling.

Question 2

What are Intermedia Contact Center's top competitors?

Accepted Answer

Five9, NICE CXone Mpower, and RingCentral Contact Center are common alternatives for Intermedia Contact Center.

Question 3

Who uses Intermedia Contact Center?

Accepted Answer

The most common users of Intermedia Contact Center are from Enterprises (1,001+ employees).