Name: Intertel
Author: Intersel

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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Intertel is a telecommunications management solution offered by INTERFASES Y SISTEMAS ELECTRÓNICOS, S.A.P.I. DE C.V. According to the vendor, this product aims to provide control and intelligent management of telecommunications for various industries and professions. It offers features and functionalities to optimize telephony services and enhance communication efficiency. With its cloud-based platform and customizable packages, Intertel caters to businesses of different sizes, making it a potential solution for companies seeking to streamline their telecommunication operations and improve customer service.

## Key Features

**Análisis del Tráfico Telefónico**: According to the vendor, Intertel offers a cloud-based solution that provides comprehensive analysis of telephone traffic within a company. It generates detailed reports and graphs on consumption, trends, call status, missed calls, and call volumes.

**Grabación y Análisis de Llamadas**: The vendor claims that Intertel enables the analysis of recorded phone calls to identify customer needs and requests. It includes auto-tagging of calls for easy categorization and follow-up, facilitating call monitoring and analysis for service improvement.

**Optimización de los servicios de telefonía fija y móvil**: Intertel automatically analyzes fixed and mobile phone billing to identify potential cost-saving opportunities, as stated by the vendor. It validates billed charges, discounts, plans, and consumption, while also identifying excess usage and opportunities for savings.

**Intertel 17**: According to the vendor, this feature monitors telephone traffic, aiming to improve team efficiency. It includes a fraud and extortion detection module and provides customizable dashboards and widgets for real-time monitoring.

**Control y Administración Inteligente de las Comunicaciones**: The vendor claims that Intertel maximizes efficiency in managing telecommunications by integrating management and control with automation and streamlining capabilities. It offers features for call monitoring, analysis, and optimization.

**Intertel Conversa**: According to the vendor, this feature integrates communication channels like WhatsApp, Facebook Messenger, and Webchat into one tool. It aims to optimize response times and customer service while streamlining communication and enhancing efficiency.

**Análisis automático de facturación fija y móvil**: Intertel automatically analyzes fixed and mobile phone billing for potential cost-saving opportunities, as stated by the vendor. It validates billed charges, services, tariff plans, and consumption, while also identifying excess usage and opportunities for savings.

**Monitoree el tráfico telefónico de su empresa**: According to the vendor, Intertel monitors telephone traffic in a company, identifying incoming and outgoing calls by specific time frames. It also notifies of missed calls to improve customer service.

**Reportes predefinidos**: Intertel provides access to over 30 predefined reports on telephone system information, according to the vendor. These reports offer detailed information on calls, consumption, trends, and variations.

**Seguridad con cifrado de 256 bits**: The vendor claims that Intertel ensures secure information collection, transmission, and storage by utilizing AES-256 encryption, one of the most advanced encryption protocols available.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

PhoneBurner

Intertel

Call Recording

Intersel

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Intertel

Overview

What is Intertel?