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InTouch CRM

InTouch CRM

Overview

What is InTouch CRM?

InTouch CRM is a customer relationship management (CRM) platform built for small businesses focused on email marketing automation.

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Recent Reviews

TrustRadius Insights

InTouch CRM is a solution that can help businesses solve several sales and marketing problems. Customers have found the software to be …
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Details

InTouch CRM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

InTouch CRM is a solution that can help businesses solve several sales and marketing problems. Customers have found the software to be particularly useful for staying organized and focused on growing their business. By setting reminders for calls, emails, and conversations with clients, users improve their customer interactions, leading to increased revenue and decreased expenses.

Another business problem solved by InTouch CRM is email marketing campaign management. The software enables sales tracking and communication through surveys and messaging while keeping businesses top-of-mind with their sphere and leads. Furthermore, users benefit from the seamless flow between contact management and email marketing, making it easy to switch between functions. With easy-to-use email templates for formatting and scheduling tools that send personalized messages automatically, the software makes it simple to stay in touch with clients by sending holiday email campaigns, market updates, anniversary and birthday greetings, and follow-ups.

InTouch CRM has also proven useful for soliciting feedback on services through surveys, enabling businesses to develop better services in the future. Logically organizing client interaction logs and e-marketing enhances productivity and teamwork among both sales teams and support departments. In addition, many customers have reported that InTouch CRM provides excellent customer service support, efficient technical advice, and comprehensive video guides - a valuable feature that sets the product apart from competitors.

Ease of Use: Reviewers have consistently praised InTouch CRM's user-friendly interface and customization options. Some users have found the summaries in sections to be more convenient than clicking boxes, while others appreciated the eight major app areas that include email marketing, contact management, direct mail, SMS, survey, and more.

Automation Features: Multiple reviewers have complimented InTouch CRM for its automation features such as drip campaigns and pre-written newsletters. Users also appreciate being able to send customized emails for different activities like follow-ups or past clients. The ability to set up reminders daily was also a plus for some.

Effective Sales Tool: Many reviewers stated that InTouch CRM is an effective sales tool suitable for small and medium-sized businesses. They admired its ability to track leads, maintain business relationships in one place, and increase company sales through guidance on marketing strategies. Additionally, the software's interconnectivity with Salesforce lead automation and social media integration has helped many users achieve 360-degree customer orientation.

Tricky Interface: Some users have found the system interface to be tricky and not very user-friendly. Several reviewers have commented that it can take some time to learn how to navigate the software, which can be frustrating for new users.

Limited Contacts on Basic Plans: Many users have expressed disappointment with the limited contacts allowed on Basic and Intermediate plans. Only advanced and Bespoke level plans offer unlimited contact entries. This has caused frustration for some reviewers who feel they are missing out on features due to their pricing plan.

Mobile Version Issues: Some users have reported issues with the mobile version of InTouch CRM, including problems with screen size and social media integration syncing. While these issues do not affect all users, they can be frustrating for those who rely on the mobile app frequently.

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