Intouch Insight Reviews

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Score 6.0 out of 100

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Anonymous | TrustRadius Reviewer
January 17, 2019

Best Mobile Form Software Around

Score 6 out of 10
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We went with Intouch Insight specifically for their mobile forms software. We used to make them using embedded forms formatting for desktop or Google Forms but found that they heavily lacked mobile usability. This software is used by our UX team and demand gen team. These two teams use it to support and ideally surpass conversation goals.
  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
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Intouch Insight Scorecard Summary

About Intouch Insight

Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance.

Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include:
  • customer experience management software
  • survey software
  • mobile forms software
  • mystery shopping services
  • operational and compliance audit services
  • event marketing automation software

LiaCX™ is the customer experience management software in the Intouch Insight portfolio.

Benefits of LiaCX™ include:
  • Identify areas of the customer journey in need of focus
  • Mobilize all levels of the organization to take actions for improvement
  • Track the impact of actions on business outcomes

According to the vendor, LiaCX™ collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP. All data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Organizations can take action on those insights to improve customer experience using patent-pending Action Campaign™ technology.

Intouch Insight Features

Has featureCustomer Experience Management Software
Has featureCustomer Satisfaction Survey Software
Has featureMonitor Social Media & Online Reviews
Has featureMobile Checklist Software
Has featureMystery Shopping and Audit Services
Has featureEvent Marketing Solutions
Has featureCustomer Journey Map Dashboards
Has featureRapid Dell Boomi Integrations
Has featureText Analytics
Has featurePredictive Analytics
Has featureAction Campaigns
Has featureCase Management
Has featureTriggers and Anomaly Detection
Has featureCustom Dashboards
Has featureAdvanced Reporting

Intouch Insight Integrations

Intouch Insight Competitors

Intouch Insight Support Options

 Free VersionPaid Version
Video Tutorials / Webinar

Intouch Insight Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, French