Overview

What is Intouch Insight?

Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands…

Recent Reviews

Best Mobile Form Software Around

6 out of 10

January 17, 2019

Incentivized

We went with Intouch Insight specifically for their mobile forms software. We used to make them using embedded forms formatting for …

Read all reviews

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Pricing

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Intouch Insight

N/A

Unavailable

What is Intouch Insight?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

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per month

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Gainsight CS

$2,500

Per Company Per Month

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

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Product Details

About
Integrations
Competitors
Tech Details
Downloadables

What is Intouch Insight?

Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance.

Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include:

customer experience management software
survey software
mobile forms software
mystery shopping services
operational and compliance audit services
event marketing automation software

LiaCX™ is the customer experience management software in the Intouch Insight portfolio.

Benefits of LiaCX™ include:

Identify areas of the customer journey in need of focus
Mobilize all levels of the organization to take actions for improvement
Track the impact of actions on business outcomes

According to the vendor, LiaCX™ collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP. All data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Organizations can take action on those insights to improve customer experience using patent-pending Action Campaign™ technology.

Intouch Insight Features

Supported: Customer Experience Management Software
Supported: Customer Satisfaction Survey Software
Supported: Monitor Social Media & Online Reviews
Supported: Mobile Checklist Software
Supported: Mystery Shopping and Audit Services
Supported: Event Marketing Solutions
Supported: Customer Journey Map Dashboards
Supported: Rapid Dell Boomi Integrations
Supported: Text Analytics
Supported: Predictive Analytics
Supported: Action Campaigns
Supported: Case Management
Supported: Triggers and Anomaly Detection
Supported: Custom Dashboards
Supported: Advanced Reporting

Intouch Insight Integrations

Boomi
Microsoft Dynamics 365
Salesforce
SAP
Excel

Intouch Insight Competitors

Intouch Insight Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Languages	English, French

Intouch Insight Downloadables

Intouch Insight | LiaCX Customer Experience Management Software

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Reviews and Ratings

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January 17, 2019

Best Mobile Form Software Around

Verified User

Manager in Marketing

Marketing and Advertising Company, 5001-10,000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We went with Intouch Insight specifically for their mobile forms software. We used to make them using embedded forms formatting for desktop or Google Forms but found that they heavily lacked mobile usability. This software is used by our UX team and demand gen team. These two teams use it to support and ideally surpass conversation goals.

Pros and Cons

Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.

Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.

Likelihood to Recommend

Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.

Return on Investment

Positive: More reliable answers in a neater presentation.
Positive: Creation of more forms without adding more time, leading to more insights.
Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.

Alternatives Considered

Google Forms, SurveyMonkey and JotForm

Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.