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Customer Management Features: Many users have found the software to have excellent customer management features, allowing them to …
Overview
What is Intouch Insight?
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands…
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What is Intouch Insight?
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands in…
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- Downloadables
What is Intouch Insight?
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance.
Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include:
Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include:
- customer experience management software
- survey software
- mobile forms software
- mystery shopping services
- operational and compliance audit services
- event marketing automation software
LiaCXâ„¢ is the customer experience management software in the Intouch Insight portfolio.
Benefits of LiaCXâ„¢ include:
- Identify areas of the customer journey in need of focus
- Mobilize all levels of the organization to take actions for improvement
- Track the impact of actions on business outcomes
According to the vendor, LiaCXâ„¢ collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP. All data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Organizations can take action on those insights to improve customer experience using patent-pending Action Campaignâ„¢ technology.
Intouch Insight Features
- Supported: Customer Experience Management Software
- Supported: Customer Satisfaction Survey Software
- Supported: Monitor Social Media & Online Reviews
- Supported: Mobile Checklist Software
- Supported: Mystery Shopping and Audit Services
- Supported: Event Marketing Solutions
- Supported: Customer Journey Map Dashboards
- Supported: Rapid Dell Boomi Integrations
- Supported: Text Analytics
- Supported: Predictive Analytics
- Supported: Action Campaigns
- Supported: Case Management
- Supported: Triggers and Anomaly Detection
- Supported: Custom Dashboards
- Supported: Advanced Reporting
Intouch Insight Integrations
- Boomi
- Microsoft Dynamics 365
- Salesforce
- SAP
- Excel
Intouch Insight Competitors
Intouch Insight Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, French |
Intouch Insight Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Customer Management Features: Many users have found the software to have excellent customer management features, allowing them to effectively manage their customers and track their feedback. They appreciate being able to segment customers based on feedback management skills.
User-Friendly Platform: Several reviewers have praised the platform for being extremely user-friendly and powerful. They find the product navigation easy to use and mention that the software is regularly updated, improving its functionality over time. It enables them to get up-to-date information and create reports, graphs, and data specific to their needs.
Excellent Support Team: Users highly recommend the implementation support package as it provides access to an excellent customer and technical support team. The prompt replies, quick assistance with questions and requests, as well as going above and beyond expectations are some of the reasons why they appreciate the fantastic customer service provided by the team.
Confusing and Difficult Dashboard: Some users have found the dashboard to be confusing and difficult to understand, requiring a lot of practice. They mentioned that it takes time to get familiar with the layout and navigation, which can hinder their efficiency in using the platform effectively.
Slow Loading Time: Several reviewers have mentioned that the loading time of the platform is slow and needs improvement. Users expressed frustration with delays when accessing different features or switching between pages, which can impede their productivity.
Bugs and Incomplete Development: Users have reported that the platform has some bugs and is not fully developed yet. They noted occasional glitches such as error messages, unexpected behavior, or features not working as intended. These issues detract from the overall user experience and suggest that further development is needed to enhance stability and functionality.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
January 17, 2019
Best Mobile Form Software Around
We went with Intouch Insight specifically for their mobile forms software. We used to make them using embedded forms formatting for desktop or Google Forms but found that they heavily lacked mobile usability. This software is used by our UX team and demand gen team. These two teams use it to support and ideally surpass conversation goals.
- Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
- Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
- Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
- Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
- Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
- Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
- Positive: More reliable answers in a neater presentation.
- Positive: Creation of more forms without adding more time, leading to more insights.
- Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.