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Overview

What is Intradiem?

Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.

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Recent Reviews

TrustRadius Insights

The software has proven to be highly beneficial for call center agents, helping them reduce Average Handle Time and improve overall …
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Pricing

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What is Intradiem?

Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Intradiem?

Intradiem provides contact center robotic process automation (RPA). According to the vendor, the patented platform delivers a proven approach for automating currently manual management processes. Through automation, Intradiem enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.

Intradiem Features

  • Supported: Dynamic Delivery of Training, Communications, and Off-Phone Tasks
  • Supported: Adherence Automation
  • Supported: Handle Time Assistant
  • Supported: Break, Lunch and Shift Assistant

Intradiem Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, United Kingdom, Canada
Supported LanguagesEnglish

Intradiem Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)100%
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The software has proven to be highly beneficial for call center agents, helping them reduce Average Handle Time and improve overall efficiency. Users have reported that it simplifies the process of scheduling on-demand phone activities and alerts for overtime and queue management. This automation not only reduces manual work but also improves productivity for agents. One of the key advantages of this software is its ability to simplify training delivery. It provides presentations and advice, making it easier for agents to grasp new concepts and skills. Users have found that this feature helps solve issues related to training delivery and knowledge management. Furthermore, the software offers analytics on customer engagement, improving the employee experience by providing insights into their performance metrics. Another significant use case of the software is its impact on schedule adherence and time management. It automates schedule compliance, allowing customization to meet specific needs. Users have recommended it as a tool for employee and knowledge management as it helps schedule trainings, monitors employee activity, and provides inbound call center services. Moreover, the software optimizes workforce management by automating tasks and providing real-time reports. This saves man hours, streamlines coaching and training processes, and improves overall time management. It ensures quick service delivery by focusing on more productive tasks rather than manual administrative work. For remote working scenarios, the software proves critical in maintaining communication and facilitating training with ease. It optimizes time in real-time, supports agents being out of adherence without compromising operations quality, and reduces stress on the Workforce Management team by automating session assignments. Overall, users have praised the excellent customer support provided by the software company as well as the collaboration between companies involved in implementing it. The software is highly recommended for its ability to automate scheduling, optimize offline time, and improve performance metrics. It has increased efficiency, reduced overtime, and improved employee and customer experiences within the contact center. Furthermore, it has proven to be effective in facilitating training activities without disrupting primary responsibilities and has streamlined the implementation of training exercises and tracking completion progress. Additionally, the software provides powerful management services, effective customer engagement capabilities, and easy project collaboration.

Users have made several recommendations for getting the most out of Intradiem. The most common recommendations include:

  1. Working closely with operations teams to ensure beneficial use cases: Collaborate with operations teams to identify and prioritize the most impactful use cases for Intradiem. This will help optimize the benefits of the platform.

  2. Utilizing the customer sandbox to explore Intradiem's benefits: Take advantage of the customer sandbox feature to gain hands-on experience and evaluate the potential advantages of using Intradiem. This allows businesses to assess whether the platform meets their specific requirements before making a full commitment.

  3. Reviewing resources available on WebHelp and Intradiem University: Access the extensive resources available on WebHelp and Intradiem University. These platforms offer best practices, user cases, and other valuable information to help users make informed decisions and maximize the potential of Intradiem within their organizations.

Following these recommendations can help businesses effectively leverage Intradiem's capabilities and improve their employee experience, streamline processes, reduce stress on workforce management departments, and enhance overall operational efficiency.

Reviews

(1-3 of 3)
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Bernado Carlos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A highly-powerful software that renders amazing management services and effective customer engagement capabilities and easy project collaboration and an easy communication package. Intradiem's tracking capability and easy on task management and contact lists are also effectively managed through the Intradiem functionalities. Reporting is easy and also the collection of feedbacks is effective across multiple platforms.
  • Great tools on easy activities tracking.
  • Effective behavior analytics production.
  • Easy communication tool.
  • Data centralization is not simple.
  • To manage a group of different contacts is also not simple.
  • Getting fully used to Intradiem it takes some time.
It has excellent features that are simple to access and start manipulation and the quality of the communication via Intradiem is excellent. The sales production and customer engagement solution can easily move data from various platforms through the data source functionalities. Intradiem has flexible targeting functions and easy to provide effective analytics and easy to manage call records and other project histories.
  • The functions on team collaboration.
  • Moving of various contacts is easy.
  • Predictive data analytics generation is incredible.
  • The best project contacts easy management.
  • Intradiem is effective on records management and files sharing.
  • Effective communication and activities and behaviors tracking tool.
Joseph Ragusi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My usage of Intradiem in my previous workplace was quite pivotal in the implementation of training exercises that would be rolled out on a periodic basis each month. Intradiem also helped to streamline the process of receiving and completing my training exercises and being able to track which exercises were completed and which ones I had left to complete. It became a very important part of my work routine and was always reliably ready when I needed it.
  • Streamlining the process of handing down work assignments to employees.
  • Simple and easy layout.
  • Checklist system ensures that the user knows what is left to complete.
  • Occasionally, upon completing assignments, they wouldn't always be marked complete.
  • Unless the Intradiem software was already installed on a given workstation I was using, my staff never seemed to know how to get it installed for me.
  • There were occasional times when my coworkers would have assignments that did not populate for me.
Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.
  • Keeping tasks organized.
  • Handing out assignments instantaneously for an entire floor of agents.
  • Being able to track which agents have been able to complete any given tasks/assignments to be completed.
  • Saves time pinpointing agents that still need to complete tasks.
  • Saves time during the day to ensure tasks are completed before end of shift.
  • Ensures that priority tasks are completed in the right order.
Slack, NICE CXone (formerly NICE inContact)
Mary Villarante | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Intradiem is used to manage our workforce team across the entire organization. It gives intelligent reports on the performance of our organization in [the] future and the channels we are supposed to follow to fulfill our objectives. Our support team department can easily reach our customers through direct calls and get any information that leads to our development and improves service delivery.
  • Workforce management.
  • Giving intelligence reports.
  • The functionality has been awesome since we deployed it.
It is well suited to manage [the] workforce and build infrastructure for effective service delivery. It can easily remote team members with our colleagues when implementing a task or a project for better teamwork execution. It manages data that is very useful in [the] organization [for] work plans and implementation of our programs.
  • Data processing for planning.
  • Call center automation.
  • It contributes to faster Return on Investment.
  • It has highly contributed to better workforce management and goal achievement.
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