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OnSIP

OnSIP

Overview

What is OnSIP?

OnSIP's range of hosted VoIP solutions are described by the vendor as simple to set up and easy to use, so users can get on with the business of connecting with customers. OnSIP was an Intrado solution, and then acquired…

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Recent Reviews

TrustRadius Insights

OnSIP has proven to be a reliable phone service for small businesses, providing a seamless connection for teams and enabling efficient …
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Pricing

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What is OnSIP?

OnSIP's range of hosted VoIP solutions are described by the vendor as simple to set up and easy to use, so users can get on with the business of connecting with customers. OnSIP was an Intrado solution, and then acquired by Ooma in 2022.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Product Demos

OnSIP Click-to-Call Demo

YouTube
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Product Details

What is OnSIP?

OnSIP Video

Introduction of OnSip now apart of Intrado

OnSIP Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

OnSIP has proven to be a reliable phone service for small businesses, providing a seamless connection for teams and enabling efficient customer service through VoIP. Users have praised its ability to transfer calls to coworkers working remotely, making it particularly valuable in hybrid work environments. The platform's customer service team has received high praise for their professionalism, responsiveness, and positive attitude.

For users who frequently travel or work from home, OnSIP's accessibility across multiple devices has been a major advantage in staying connected. While some users have encountered login issues, they have found the support team to be knowledgeable and helpful in resolving these concerns. The platform has been successfully utilized for events, large meetings, and customer service hotlines, with volunteers of all ages finding it user-friendly.

Users appreciate the flexibility to customize their phone system according to each office's specific needs and easily manage users, numbers, phones, and extensions. Features such as accessing voicemail, receiving calls on multiple devices, and queuing up multiple calls have made OnSIP an easily manageable platform. Moreover, by switching from traditional landline systems to VoIP, users have experienced cost savings compared to their previous providers while efficiently communicating within their remote offices.

Voicemail integration with email inboxes has improved time management and organization for users. OnSIP's integration with other software systems, such as ERP Odoo and CRM systems, has streamlined workflows for many businesses. Users find the switch to VoIP flexible and easy to manage, especially with smart routing capabilities that benefit their teams. The platform is commended for exceptional customer service, cost-effectiveness, and compliance features like call recording.

OnSIP provides clear connections for users with the convenience of logging in and making calls from various devices. This reliability makes it a recommended choice as a feature-rich VoIP solution suitable for businesses of all sizes.

Ease of Use and Deployment: Many users have found OnSIP to be easy to deploy, change, and use in multiple locations. They appreciate the system's support for various hardware phones that are cheaper than previous phone systems, as well as its abundance of features.

Flexibility and Options: Users appreciate the flexibility provided by OnSIP's web app, computer download, and app functionality. These options are helpful for different work settings. Additionally, users find the system check functionality useful.

Reliable Customer Support: The support staff at OnSIP has received praise from many users who describe them as great. Users find the service reliable when using the deskphone and appreciate the easily navigable and customizable user interface.

  1. Internet dependency: Some users have expressed concern that the hosted pbx service is completely dependent on internet connectivity, meaning that if their internet goes down, so does their phone service. This has been mentioned by multiple reviewers who suggest that a separate phone system with physical lines would be more reliable in such situations.

  2. Unreliable softphone and app: Several users have reported experiencing issues with the softphone and app provided by the system. They have found them to be unreliable and prone to glitches, which can disrupt their communication workflow. This feedback emphasizes the need for improvements in stability and performance.

  3. Difficulty in user management: A number of reviewers have stated that managing user accounts within the system can be challenging, especially for businesses with consistent turnover or frequent changes in staff members. These users suggest that simplifying the process of adding, removing, or updating user information would greatly enhance usability and efficiency.

Users have made several recommendations based on their experiences with OnSIP. Firstly, some users think that OnSIP is a great solution as long as it is not heavily relied upon for app or softphone functionality. They suggest considering other alternatives as there may be better options available in this regard.

Secondly, many users highly recommend switching to OnSIP and mention that the customer service provided by the company is worth it. They have only good things to say about OnSIP and praise their responsive support team.

Lastly, users advise carefully considering headsets if not using a physical phone with OnSIP. They also mention that while OnSIP is a great value for the price of $19 per month, conferencing is not possible yet on Mac.

Overall, users recommend trying OnSIP as it offers excellent service and support. They highlight that there is a free 30-day trial available for potential customers to test out the platform.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Joseph Lalonde | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnSIP throughout our organization. From the front office to production, OnSIP is our go-to phone solution. We use OnSIP to make and receive important business phone calls. The calls are crystal clear, and we rarely have an issue. It is hard to believe they offer such a great service for the low rates they charge (OnSIP, if you're reading this, don't raise the rate!)
  • Customer service
  • Value pricing
  • Ease of use
  • Accept more phone brands/models
  • Make your website easier to use
  • Make provisioning a new phone easier
I think OnSIP is well suited to be used in any organization that has a stable, reliable internet connection. The service is top notch and I haven't found a competitor that can beat the service. I've recommended the service to other manufacturing businesses and churches. The organizations that have switched have been extremely pleased with the service.
Cloud PBX (5)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
User templates
N/A
N/A
Call reports
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (5)
76%
7.6
Answering rules
80%
8.0
Call recording
N/A
N/A
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (4)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Video screen sharing
N/A
N/A
Instant messaging
N/A
N/A
Mobile apps (2)
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N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
  • It has reduced our telecom expenses drastically.
We have found OnSIP to be just as good if not better than any of the other services we have researched or used. Once again, the value of OnSIP is unbelievable. Our rates at this organization are less than half of what the competitors were charging. I don't see us changing anytime soon.
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