InvGate Service Desk--the easiest and most user friendly tool ever!
This application gave us incredible capabilities like a team-based ticket structure that allowed us to connect various organizational …
Overview
What is InvGate Service Desk?
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.
Recent Reviews
Pricing
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What is InvGate Service Desk?
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.invgate.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
InvGate Service Desk - Basic setup for HR (Demo)
YouTube
InvGate Service Desk Video Demo: Workflow Setup for HR
YouTube
DEMO InvGate Service Desk
YouTube
Build your Service Desk in 5 minutes with InvGate
YouTube
Why InvGate Service Desk is the best helpdesk and ticketing system (5 minutes DEMO)
YouTube
Product Details
- About
- Integrations
- Tech Details
What is InvGate Service Desk?
InvGate Service Desk helps IT teams to work smarter not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. The solution automates workflows to match tickets to the best solver and keep consistent response to repeating issues. Users gain visibility of all tickets and a team’s work with customizable dashboards and reports. InvGate Service Desk boasts a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs. Available as a Saas or On-Premise solution, it provides organization with an ITIL aligned platform.
InvGate Service Desk Screenshots
InvGate Service Desk Video
InvGate Service Desk software, the Next Generation in IT Service Management. www.invgate.com
InvGate Service Desk is a web-based ITIL ready software solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk pr...
 Show More InvGate Service Desk Integrations
- Microsoft Teams
- InvGate Assets
- Microsoft Outlook
- FileWave
- Gmail
InvGate Service Desk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | North America, South America, Europe, Asutralia |
| Supported Languages | English, Spanish, Portuguese |
Comparisons
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Reviews and Ratings
(3)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
This application gave us incredible capabilities like a team-based ticket structure that allowed us to connect various organizational responsibilities for quicker issue resolution. They charge very affordable rates for their services. It is a very collaborative system that maintains communication between distant teams. We are saving time because of the user-friendly interface and the fact that team members aren't taking enough time to fully understand this technology.
- Service Desk Analytics
- Integrate With CMDB
- Ticket Management
- Ticket Management
- Service Desk
- Workflow Management
92.85714285714286%
9.3
90%
9.0
90%
9.0
- This is very user friendly for my beginner team. To manage the tool.
- This is easily accessible via mobile devices, allowing us to carry out a variety of tasks while out of the office and saving time.
- Can easily replicate organization structure and customize our workflows.
January 29, 2020
3 years with InvGate
Being used across the entire organization for HR, IT, Facilities, and MFG requests for changes. It solves the issue of having one spot to request assistance in one of the above areas that were needed by employees.
- Set-up of system.
- GUI is user-friendly.
- The database for back-end is clunky and cryptic, and it is very hard to access data.
- The reporting functions are really lacking.
31.428571428571427%
3.1
6.666666666666666%
0.7
6.666666666666666%
0.7
- Upfront, it had a very good ROI compared to a homegrown system that was being used.
- Allows users to submit issues to get MFG back up and running.
- BMC Track-It!
At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running.
200
All departments use it!