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Invoca

Invoca

Overview

What is Invoca?

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline…

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What is Invoca?

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Details

What is Invoca?

Invoca is a conversation intelligence AI solution that gathers data from calls, so businesses can discover which campaigns drive the best phone leads, if sales are being lost due to bad call experiences, and answer other questions. The software aims to help:

• Marketing teams drive up lead quality and driving down acquisition cost
• Contact centers boost agent performance and conversion rates
• Multi-location businesses increase appointments set over the phone

Invoca boasts users among companies that currently include AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as users among industries like US health systems, US mortgage lenders, US property and casualty insurance companies, and among US telecommunications companies.

Invoca Features

  • Supported: Phone Number Management
  • Supported: Tracking
  • Supported: Call Routing
  • Supported: Analytics
  • Supported: Marketing Operations
  • Supported: Campaign Activity
  • Supported: Call Analytics
  • Supported: Agent Performance Management
  • Supported: Quality Assurance
  • Supported: Engagement - Dashboards and Training
  • Supported: Performance - Integrations and Compliance
  • Supported: Attribution Modeling
  • Supported: Generative AI

Invoca Competitors

Invoca Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.

DialogTech, Marchex, and Convirza are common alternatives for Invoca.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Invoca are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(41)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Invoca is a versatile tool that has proven to be invaluable for users across various industries. Customers rely on Invoca to track calls and leverage call analytics in order to modify marketing projects and enhance the user experience. By using Invoca for call-tracking campaigns, users are able to pinpoint successful campaigns and scale them effectively. This not only allows for better allocation of resources but also leads to increased efficiency in media buying.

One of the key features of Invoca is its ability to enable routing paths based on advertiser conversion rates, which ultimately boosts media buying efficiency. By analyzing the data obtained through Invoca's call tracking and routing capabilities, users can optimize their campaigns by directing calls to the most appropriate destinations. This results in a streamlined process and improved customer satisfaction.

Another significant advantage of using Invoca is its use in billing purposes and tracking call performance. Finance departments utilize Invoca to track revenue and invoice monthly, providing accurate data for financial reporting. Moreover, this platform allows for easy monitoring of call performance based on campaigns and call generation location, making it an indispensable tool for managing phone call leads across multiple insurance verticals.

Invoca also serves as a comprehensive solution for both online and offline call tracking, connecting phone calls with marketing campaigns seamlessly. For enterprise-level customers like Vivint, Invoca enables data enrichment and accurate attribution, facilitating better decision-making and overall campaign success. Additionally, Invoca plays a pivotal role in pay-per-call affiliate campaigns by providing reporting and data access for partners, helping streamline campaign management.

Ultimately, the versatility of Invoca extends beyond these examples, as it can be adapted to suit various marketing strategies across different industries. Whether used to improve email campaigns, increase performance in media buys, or manage and route campaigns for buyers, Invoca consistently delivers valuable insights and efficient solutions for businesses looking to optimize their marketing efforts.

The users recommend utilizing Invoca's support team for assistance with any issues or questions. They also suggest exploring Invoca's call signal suite, which offers almost unlimited tracking capability and customization for online and offline marketing channels.

Additionally, users highly recommend DialogTech for ecommerce businesses and those that drive calls and leads through online platforms. They believe DialogTech provides great insights and offers helpful customer service.

Overall, users highly recommend both Invoca and DialogTech for their respective benefits in call tracking, campaign management, and communication improvement.

Reviews

(1-19 of 19)
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Great call tracking software for any business

Rating: 9 out of 10
June 22, 2024
Verified User
Vetted Review
Verified User
Invoca
1 year of experience
I used Invoca when I was at Windstream to track calls and make campaign optimizations and to look for opportunities to increase revenue. Invoca was great for letting us listen to calls and track how users came into the IVR. It is a great and easy to use call tracking platform
  • Ease of Use
  • Great Support
  • Amazing Reporting
Invoca is suited for marketing campaigns where calls are a conversion. It is easy to set up and integrate with Google ads. It is amazing to be able to use AI signals to see where pain points are and make optimizations where sales are seeing disconnects

A call tracking tool that goes beyond excellence.

Rating: 9 out of 10
June 24, 2021
LG
Vetted Review
Verified User
Invoca
1 year of experience
Invoca is now part of our business family. Call tracking software was our need to understand the demographics of our clients and Invoca is doing this so well. We are utilizing it to track calls, and using the call analytics that it provides us, we can modify our marketing projects and can enhance the experience of our beloved users.

  • It has enabled us to record calls and its recording feature works smoothly.
  • Call schedule is also its major feature.
  • The User Interface of Invoca is clear and non-complicated.
Management of campaigns is easy with it. It is a great tool if someone [wants to know] which of his campaigns is doing well and getting the most calls. It is quite favorable for all kinds of marketing campaigns and tracking calls is also convenient with Invoca. We are having a wonderful experience of call tracking with Invoca and its functioning and efficiency are beyond our expectations.

Next-Gen Call Tracking Solution

Rating: 8 out of 10
June 24, 2021
Verified User
Vetted Review
Verified User
Invoca
1 year of experience
We use Invoca call tracking in our marketing team within our email campaigns.
We use it to increase our campaign performance by providing insight into the email recipients by making use of the click-to-call option.
Invoca helps us with sales attribution for our campaigns.
It integrates with Salesforce CRM to sync the conversions happening due to our marketing campaign efforts.
  • Very easy to use & manage marketing campaigns
  • Great assistance from the customer support team
  • Easy to pull out reports of marketing performance
We are able to reduce non-sales calls by being able to attribute [the source of incoming calls].
But it needs patience and a long time to get the benefits of its AI capabilities. So RoI could be a longer run.
It is expensive if we needed a simple call tracking solution only.

Solid Call Tracking Product: A Must for Performance Marketers

Rating: 8 out of 10
June 01, 2021
Verified User
Vetted Review
Verified User
Invoca
3 years of experience
We use Invoca to track and manage all of our pay-per-call campaigns for both affiliates and publishers, as well as advertisers. In addition, we use it to designate new DIDs for any of our main numbers to add on features like whispers, tracking, monitoring, and more. Of course, it is used for quality assurance as well.
  • Call tracking
  • Reporting
  • Quality assurance
Invoca is a great platform for anyone in the performance marketing space in the pay-per-call arena, as well as any others where call routing and monitoring are important. Although it does take a little while to get comfortable with the platform, it is very powerful when utilized correctly. It is expensive and the contracts are rather hefty, so it may not be for more basic users, but it is the best tracking platform that we've come across.

Easily understand which marketing efforts are driving inbound calls so you can optimize media

Rating: 8 out of 10
April 20, 2021
Verified User
Vetted Review
Verified User
Invoca
6 years of experience
Our agency executes media buys via paid search (Google and Microsoft), social media (Facebook/Instagram and LinkedIn), and programmatic media via several DSPs. Several clients utilize Invoca to track the effectiveness of this media to drive lead activity via phone calls. Tracking the phone calls to the paid search keyword or display placement/creative is essential to analyzing performance.
  • Fairly easy to implement
  • Tracking of phone call activity to the paid search keyword and display placement/creative level provides essential granularity for managing performance
  • Easy-to-use, clean reporting interface
Invoca helps bridge the gap between online and offline by tracking calls. It is great to understand which marketing efforts are driving inbound calls for a fuller picture of online and offline performance. This allows users to optimize media spend by investing in marketing efforts with more efficient call volume and higher call quality.

It does require some web development resources to set up, as well as an analytics team to glean the best insights. So it requires several different skillsets and quarterbacking a unified team to achieve actionable insights. I would not recommend trying to implement and use it without those diverse skills and resources.

Invoca is a great tool, but could use some minor UI and support improvements

Rating: 8 out of 10
March 18, 2020
BM
Vetted Review
Verified User
Invoca
3 years of experience
Invoca is used by our lead generation department to manage phone call leads in multiple insurance verticals. We use Invoca to purchase static phone numbers to use on our landing pages, text ads, and other site pages. We also use Invoca to create and manage "dynamic" phone numbers using RingPools in the tracking templates of many of our advertising channels.
  • RingPools is a relatively easy way to get our phone call revenue tracked down to the keyword level.
  • Reporting tools have lots of field options.
  • Great learning resources.
I feel like the successful use of Invoca is very situational. We are currently using it for low-funnel insurance lead generation, and I'm not 100% sure it would be worth the cost/time for all other marketing applications. Basically, if you need to track the use of a lot of phone numbers and rapidly create them, Invoca is great!

Superior Enterprise Call Tracking

Rating: 8 out of 10
March 13, 2020
Verified User
Vetted Review
Verified User
Invoca
4 years of experience
Invoca provides Vivint with enterprise level call tracking, which enables data enrichment and accurate attribution. As a result, Vivint is able to optimize its marketing spend in accordance with the campaigns that truly drive quality calls. Additionally, Invoca's call tracking platform is utilized as an impartial standard of truth for tracking calls that are driven by affiliate pay-per-call campaigns.
  • Invoca's enterprise call tracking is one of the best in the industry.
  • Invoca's user interface is intuitively designed and easy to navigate.
  • Invoca's integrations with various CRM's can facilitate data enrichment.
Invoca excels at enterprise call tracking and their technology is industry agnostic. Consequently, most businesses that allocate budgets to digital marketing and value calls would benefit from their technology. I think Invoca's long-standing history in the industry should instill confidence in prospective clients. I'd love to see them iterate on their ring pool functionality, as it seems a little stagnant.

Invoca makes running a business easier

Rating: 9 out of 10
March 10, 2020
JH
Vetted Review
Verified User
Invoca
5 years of experience
We're in the online advertising industry, and my entire company uses Invoca with about 40 users. I'm in the finance department, and we use Invoca for billing purposes and for tracking calls performance. Invoca is user-friendly and quicky to understand for new users. The report layouts are easy to read, and you can easily manipulate the data if your good with excel. We can easily track call performance based on the call campaign and where the call was generated.
  • From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call.
  • Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too.
  • Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup.
Invoca is excellent for billing purposes, and it allows me to see the call duration, and I'm able to break it down by call campaign.

Invoca Is Great!

Rating: 10 out of 10
March 04, 2020
GB
Vetted Review
Verified User
Invoca
4 years of experience
We use Invoca across the whole organization. We use it to track and record calls. Helps us track calls from Google Ads and Bing Ads down to the keyword level.
  • Easy to track calls
  • Records all calls
  • Helps us manage our marketing campaigns better
  • Helps us track cost/revenue per call
Invoca is well suited for every marketing campaign. It helps you track where the calls came from and helps you track revenue for each call.

Invoca review from happy customer

Rating: 10 out of 10
March 04, 2020
IS
Vetted Review
Verified User
Invoca
3 years of experience
It is being used to generate straight calls and warm transfers. All of our internal teams use the software to generate and place phone numbers on our content.
  • Easy to use
  • great customer service
  • affordable
Not entirely sure how to answer this specific question, but all I know is that as an online lead generation company, we find this software to be very well suited in the call lead side of our business.

Very User Friendly

Rating: 8 out of 10
February 28, 2020
Verified User
Vetted Review
Verified User
Invoca
3 years of experience
We use Invoca in our marketing department to facilitate our Pay-Per-Call affiliate campaigns. It assists with reporting and has been an excellent platform for our partners to access and view data.
  • Call tracking
  • Data and reporting
  • Campaign setup is simple
Invoca is excellent if you're focused solely on pay-per-call campaigns. It isn't the best if you're also doing CPL campaigns with forms. We like Invoca, we just wanted a platform that was more centralized and accommodated all types of campaigns.

Great Call Tracking Platform

Rating: 8 out of 10
February 28, 2020
JB
Vetted Review
Verified User
Invoca
5 years of experience
We used Invoca for all call-tracking campaigns we initiated within the agency. Invoca was the main platform we used for our first foray into pay-per-call marketing, which helped us pinpoint the most successful campaigns that allowed us to scale campaigns. Additionally, the ability to create routing paths based on certain advertiser conversion rates allowed us to increase the efficiency of our media buying.
  • Campaign Tracking
  • Custom Routing
  • Call Recording (QA)
Invoca is an ideal solution when building out campaigns that require routing calls to several buyers based on certain conditions.

I appreciate Invoca's functionality and ease of use.

Rating: 9 out of 10
February 28, 2020
Verified User
Vetted Review
Verified User
Invoca
1 year of experience
Invoca is being used as a call platform to manage and route all of the campaigns we set up for our buyers. A department in the organization is using Invoca. It helps us drive revenue for our company in a user-friendly way. It allows us to make necessary changes and updates promptly.
  • It is very user-friendly, especially for first-time users.
  • Very easy to make changes and updates.
  • Everything is straightforward to navigate across the whole website.
Overall just an easy place to manage all campaigns and make sure they are performing well. Invoca is excellent for pulling data promptly so we can analyze the necessary pieces of data. Very easy to add the essential pieces of info when pulling certain files. I enjoy using Invoca.

My Take on Invoca

Rating: 9 out of 10
February 28, 2020
Verified User
Vetted Review
Verified User
Invoca
1 year of experience
The organization uses Invoca. My team uses explicitly it to build out pay-per-call campaigns for our affiliate partners. It helps keep these campaigns organized, easily accessed, and it is easy for the partner to see the campaign data on their end. We can quickly update payouts or commissionable actions. It has streamlined our pay-per-call campaign management.
  • Reporting - The reporting in Invoca is visually pleasing and easy to understand.
  • Campaign Creation - Campaigns are easy to build out in their platform.
  • Commission Visibility - It's easy to see each partner's commission earnings.
Invoca works very well for all our Pay-Per-Call campaigns. The times where it is less appropriate is when a partner pitches a campaign that posts leads and drives calls. We want to keep the reporting all in one central location.

Great system to manage inbound calls

Rating: 8 out of 10
February 20, 2020
Verified User
Vetted Review
Verified User
Invoca
5 years of experience
We use Invoca for our marketing campaigns with inbound calls. Our marketing team uses the system to make sure calls are going to the right phone numbers and being sent to the correct location at the call centers.
  • Invoca's reporting is pretty useful and simple to understand.
  • Setting up new campaigns is pretty straightforward.
For marketing campaigns where you are paying for a duration on a call, Invoca is great.

Functionality a plus, support lacks

Rating: 7 out of 10
February 20, 2020
CT
Vetted Review
Verified User
Invoca
3 years of experience
We used to use it as our main call tracking/routing platform and just recently switched due to pricing. However, I still use it when I am working with other advertisers because it is their main platform. It is used across the whole organization, and it helps address how we manage our calls throughout the day and where we need to increase or decrease call flow. I also use it to track revenue and invoice every month.
  • It is easy to set up campaigns.
  • It is easy to look at reports.
I would recommend it to larger companies most likely because it is easy to sign up and use it when you are searching through networks. It is also super user-friendly, and even my boss who is horrible at technology could look at reporting each day without any questions.

Invoca Call Tracking

Rating: 8 out of 10
October 13, 2017
TM
Vetted Review
Verified User
Invoca
2 years of experience
We use Invoca for both offline and online call tracking to connect the phone calls with the marketing campaigns, including DM, SEO, paid search, Facebook, youtube and etc. It allows us to see which campaigns are generating phone calls (and which keywords if that's a PPC campaign).
  • Tracks phone calls to keyword level in source and medium
  • Gives a detailed report for analysis
It's great if you want to know which campaigns lead the calls to come in.

Invoca FTCallTrackingW!

Rating: 9 out of 10
March 27, 2017
Verified User
Vetted Review
Verified User
Invoca
1 year of experience
I used Invoca for specific clients that require call tracking solutions namely within the travel and hospitality vertical. It solves the post-click question of revenue.
  • Customer Service - The support I received from Invoca was amazing and is the primary reason I will continue to promote them as the superior call tracking solution.
  • Marrying data from third parties - They are able to report and optimize according to backend conversion data.
It is a call tracking solution. It's not appropriate for clients that do not have call volume.
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