Skip to main content
TrustRadius
Invoca

Invoca

Overview

What is Invoca?

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline…

Read more
Recent Reviews

TrustRadius Insights

Invoca is a versatile tool that has proven to be invaluable for users across various industries. Customers rely on Invoca to track calls …
Continue reading

Very User Friendly

8 out of 10
February 28, 2020
Incentivized
We use Invoca in our marketing department to facilitate our Pay-Per-Call affiliate campaigns. It assists with reporting and has been an …
Continue reading

My Take on Invoca

9 out of 10
February 28, 2020
Incentivized
The organization uses Invoca. My team uses explicitly it to build out pay-per-call campaigns for our affiliate partners. It helps keep …
Continue reading

Invoca Review 2.27

8 out of 10
February 28, 2020
Incentivized
Invoca is used by a department here at Apollo Interactive. Mainly Sales and Account managers. It addressed the needs of our clients, and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Invoca?

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

16 people also want pricing

Alternatives Pricing

What is CallRail?

CallRail offers phone call tracking, recording and analytics.

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

Return to navigation

Product Details

What is Invoca?

Invoca is a conversation intelligence AI solution that gathers data from calls, so businesses can discover which campaigns drive the best phone leads, if sales are being lost due to bad call experiences, and answer other questions. The software aims to help:

• Marketing teams drive up lead quality and driving down acquisition cost
• Contact centers boost agent performance and conversion rates
• Multi-location businesses increase appointments set over the phone

Invoca boasts users among companies that currently include AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as users among industries like US health systems, US mortgage lenders, US property and casualty insurance companies, and among US telecommunications companies.

Invoca Features

  • Supported: Phone Number Management
  • Supported: Tracking
  • Supported: Call Routing
  • Supported: Analytics
  • Supported: Marketing Operations
  • Supported: Campaign Activity
  • Supported: Call Analytics
  • Supported: Agent Performance Management
  • Supported: Quality Assurance
  • Supported: Engagement - Dashboards and Training
  • Supported: Performance - Integrations and Compliance
  • Supported: Attribution Modeling
  • Supported: Generative AI

Invoca Competitors

Invoca Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.

DialogTech, Marchex, and Convirza are common alternatives for Invoca.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Invoca are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(40)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Invoca is a versatile tool that has proven to be invaluable for users across various industries. Customers rely on Invoca to track calls and leverage call analytics in order to modify marketing projects and enhance the user experience. By using Invoca for call-tracking campaigns, users are able to pinpoint successful campaigns and scale them effectively. This not only allows for better allocation of resources but also leads to increased efficiency in media buying.

One of the key features of Invoca is its ability to enable routing paths based on advertiser conversion rates, which ultimately boosts media buying efficiency. By analyzing the data obtained through Invoca's call tracking and routing capabilities, users can optimize their campaigns by directing calls to the most appropriate destinations. This results in a streamlined process and improved customer satisfaction.

Another significant advantage of using Invoca is its use in billing purposes and tracking call performance. Finance departments utilize Invoca to track revenue and invoice monthly, providing accurate data for financial reporting. Moreover, this platform allows for easy monitoring of call performance based on campaigns and call generation location, making it an indispensable tool for managing phone call leads across multiple insurance verticals.

Invoca also serves as a comprehensive solution for both online and offline call tracking, connecting phone calls with marketing campaigns seamlessly. For enterprise-level customers like Vivint, Invoca enables data enrichment and accurate attribution, facilitating better decision-making and overall campaign success. Additionally, Invoca plays a pivotal role in pay-per-call affiliate campaigns by providing reporting and data access for partners, helping streamline campaign management.

Ultimately, the versatility of Invoca extends beyond these examples, as it can be adapted to suit various marketing strategies across different industries. Whether used to improve email campaigns, increase performance in media buys, or manage and route campaigns for buyers, Invoca consistently delivers valuable insights and efficient solutions for businesses looking to optimize their marketing efforts.

The users recommend utilizing Invoca's support team for assistance with any issues or questions. They also suggest exploring Invoca's call signal suite, which offers almost unlimited tracking capability and customization for online and offline marketing channels.

Additionally, users highly recommend DialogTech for ecommerce businesses and those that drive calls and leads through online platforms. They believe DialogTech provides great insights and offers helpful customer service.

Overall, users highly recommend both Invoca and DialogTech for their respective benefits in call tracking, campaign management, and communication improvement.

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Management of campaigns is easy with it. It is a great tool if someone [wants to know] which of his campaigns is doing well and getting the most calls. It is quite favorable for all kinds of marketing campaigns and tracking calls is also convenient with Invoca. We are having a wonderful experience of call tracking with Invoca and its functioning and efficiency are beyond our expectations.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are able to reduce non-sales calls by being able to attribute [the source of incoming calls].
But it needs patience and a long time to get the benefits of its AI capabilities. So RoI could be a longer run.
It is expensive if we needed a simple call tracking solution only.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Invoca is a great platform for anyone in the performance marketing space in the pay-per-call arena, as well as any others where call routing and monitoring are important. Although it does take a little while to get comfortable with the platform, it is very powerful when utilized correctly. It is expensive and the contracts are rather hefty, so it may not be for more basic users, but it is the best tracking platform that we've come across.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Invoca helps bridge the gap between online and offline by tracking calls. It is great to understand which marketing efforts are driving inbound calls for a fuller picture of online and offline performance. This allows users to optimize media spend by investing in marketing efforts with more efficient call volume and higher call quality.

It does require some web development resources to set up, as well as an analytics team to glean the best insights. So it requires several different skillsets and quarterbacking a unified team to achieve actionable insights. I would not recommend trying to implement and use it without those diverse skills and resources.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I feel like the successful use of Invoca is very situational. We are currently using it for low-funnel insurance lead generation, and I'm not 100% sure it would be worth the cost/time for all other marketing applications. Basically, if you need to track the use of a lot of phone numbers and rapidly create them, Invoca is great!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Invoca excels at enterprise call tracking and their technology is industry agnostic. Consequently, most businesses that allocate budgets to digital marketing and value calls would benefit from their technology. I think Invoca's long-standing history in the industry should instill confidence in prospective clients. I'd love to see them iterate on their ring pool functionality, as it seems a little stagnant.
February 28, 2020

Very User Friendly

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Invoca is excellent if you're focused solely on pay-per-call campaigns. It isn't the best if you're also doing CPL campaigns with forms. We like Invoca, we just wanted a platform that was more centralized and accommodated all types of campaigns.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall just an easy place to manage all campaigns and make sure they are performing well. Invoca is excellent for pulling data promptly so we can analyze the necessary pieces of data. Very easy to add the essential pieces of info when pulling certain files. I enjoy using Invoca.
February 28, 2020

My Take on Invoca

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Invoca works very well for all our Pay-Per-Call campaigns. The times where it is less appropriate is when a partner pitches a campaign that posts leads and drives calls. We want to keep the reporting all in one central location.
Chloe Tollefson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I would recommend it to larger companies most likely because it is easy to sign up and use it when you are searching through networks. It is also super user-friendly, and even my boss who is horrible at technology could look at reporting each day without any questions.
Return to navigation