Great call tracking software for any business
Rating: 9 out of 10
June 22, 2024
Vetted Review
Verified User
1 year of experience
- Increased revenue
- Decreased time for optimizing campaigns
- great transparency into calls
Overview
What is Invoca?
The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline…
Learn from top reviewers
Great call tracking software for any business
Rating: 9 out of 10
June 22, 2024I used Invoca when I was at Windstream to track calls and make campaign optimizations and to look for opportunities to increase revenue. Invoca was great for letting us listen...
Verified user
Analyst
1 year of experienceA call tracking tool that goes beyond excellence.
Rating: 9 out of 10
June 24, 2021Invoca is now part of our business family. Call tracking software was our need to understand the demographics of our clients and Invoca is doing this so well. We are utilizing...
Invoca makes running a business easier
Rating: 9 out of 10
March 10, 2020We're in the online advertising industry, and my entire company uses Invoca with about 40 users. I'm in the finance department, and we use Invoca for billing purposes and for ...
Jason Haase
Account Manager - Finance and Accounting
Finance Manager
Apollo Interactive
5 years of experienceGreat Call Tracking Platform
Rating: 8 out of 10
February 28, 2020We used Invoca for all call-tracking campaigns we initiated within the agency. Invoca was the main platform we used for our first foray into pay-per-call marketing, which help...
Functionality a plus, support lacks
Rating: 7 out of 10
February 20, 2020We used to use it as our main call tracking/routing platform and just recently switched due to pricing. However, I still use it when I am working with other advertisers becaus...
Chloe Tollefson
Director - Marketing
Director of Marketing
Ameriquote Incorporated
3 years of experience
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Pricing
N/A
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What is Invoca?
The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Invoca?
Invoca is a conversation intelligence AI solution that gathers data from calls, so businesses can discover which campaigns drive the best phone leads, if sales are being lost due to bad call experiences, and answer other questions. The software aims to help:
• Marketing teams drive up lead quality and driving down acquisition cost
• Contact centers boost agent performance and conversion rates
• Multi-location businesses increase appointments set over the phone
Invoca boasts users among companies that currently include AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as users among industries like US health systems, US mortgage lenders, US property and casualty insurance companies, and among US telecommunications companies.
Invoca Features
- Supported: Phone Number Management
- Supported: Tracking
- Supported: Call Routing
- Supported: Analytics
- Supported: Marketing Operations
- Supported: Campaign Activity
- Supported: Call Analytics
- Supported: Agent Performance Management
- Supported: Quality Assurance
- Supported: Engagement - Dashboards and Training
- Supported: Performance - Integrations and Compliance
- Supported: Attribution Modeling
- Supported: Generative AI
Invoca Integrations
Invoca Competitors
Invoca Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.
Reviewers rate Support Rating highest, with a score of 8.2.
The most common users of Invoca are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 19)
A call tracking tool that goes beyond excellence.
Rating: 9 out of 10
June 24, 2021
LG
Vetted Review
Verified User
1 year of experience
- We can track down the number of calls per day.
- Call scheduling.
- Its cost is sky high as compare to alternatives.
- Its setup is a bit tricky although its usage and navigation are easy its setup is tough especially for beginners.
Invoca makes running a business easier
Rating: 9 out of 10
March 10, 2020
JH
Vetted Review
Verified User
5 years of experience
- Increase in Conversion
- Easy to Monitor campaigns performance
Great Call Tracking Platform
Rating: 8 out of 10
February 28, 2020
JB
Vetted Review
Verified User
5 years of experience
- Increase in media buying ROAS
- Increase profitability of organic campaigns
- Client retention
Functionality a plus, support lacks
Rating: 7 out of 10
February 20, 2020
CT
Vetted Review
Verified User
3 years of experience
- I think it's a huge player in the game, so working with it previously has been helpful when I sign up on certain advertising networks. I am able to get started quickly because I know how to use it.
- It has not had a huge impact on our ROI.