System-Breaking Bugs and Lack of Core Expertise Holds Back a Software With Real Potential—NOT for Larger Companies
Pros
- Provides integrations with credit card companies and direct debit providers like GoCardless.
- Sales team does good demos, but be VERY careful because these demos may represent an unachievable scenario if you are a larger business or one that has more than the most basic, vanilla needs.
- Nothing else, all other experiences with Invoiced were negative.
Cons
- Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up.
- Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates
- Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them.
- Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines.
Most Important Features
- Customer payment portal & processing.
- Collections
- Invoice and payment history.
Return on Investment
- 100% Negative ROI since the product did not launch and Invoiced refused to refund the money in light of a failure of the core product to function.
- Pushed back timelines massively and the opportunity cost is much larger than the software cost.
- Damaged morale.
Alternatives Considered
Versapay, YayPay and PayStand
Other Software Used
NetSuite ERP, Tableau Online, Xero
