Invoiced

Invoiced was never able to successfully launch at Kanopy, even after 9 months of attempting. We held numerous pre-sales calls with their team to ensure our needs were properly explained, however, it later became quite apparent that Invoiced has many flaws in its software and is not robust enough to handle Enterprise-level companies. We purchased the Enterprise license in an attempt to provide a payment portal to customers, automate collections for thousands of receivables, and provide payment history on-demand to our customers for reconciliation purposes. Invoiced was supposed to sync with Netsuite out of the box, but the reality is that the only way this occurs is if a company elects to make absolutely zero changes to their instance, and every feature remains default to standard settings. Such a company that doesn't have a single unique setting simply does not exist, and Invoiced lacks the expertise and preparedness to work with larger companies. In fact, they do not even have a real implementation team. We were placed into working with the founder of the company, who did not have any plan for us, and fired from the hip every week trying to navigate.

We use invoiced to create recurring billing with our clients. It solves the problem of having to chase clients to get paid. It also allows the clients to store their payment method as auto-pay so that any future payments can be paid automatically without the input of the client. If a credit card payment fails, it will alert the user. ACH payments this is not the case as invoiced cannot get notification from the payment processor that we use (BluePay).

We used Invoiced to securely store customer payment information, create invoices, and set up a recurring subscription payment model. We also use it to process payments through our merchant and have it communicate with QuickBooks to align payments with the corresponding invoice.