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Limited capabilities for customer service teams: Several users have expressed that the involve.ai software is lacking in features …
Overview
What is involve.ai?
involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer…
Recent Reviews
Pricing
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What is involve.ai?
involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer journey,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
Product Demos
How does involve.ai work?
YouTube
(involve.ai demo) - Customer Intelligence Platform w/ Gaurav Bhattacharya, CEO and Co-founder
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is involve.ai?
involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.
involve.ai Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
involve.ai Screenshots
involve.ai Videos
The Customer Intelligence Movement is here!
Welcome to involve.ai recorded demo,
My name is Gaurav Bhattacharya, CEO, and Co-founder of involve.ai
Thank you so much for your interest.
In this demo, I'd walk you through our core missions and features. You'd learn about how ...
Show More Why involve.ai?
How does involve.ai work?
involve.ai Integrations
involve.ai Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
involve.ai Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 100% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
Compare with
Reviews and Ratings
(7)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
September 16, 2022
Reduce risk. Boost GRR.
We run our "Code Red" weekly reviews using Involve. The goal is to have a cross-functional team assess customer risk on a weekly basis and assign action items to reduce this risk.
- Task management
- Team workflows
- Insights around churn risk
- Upsell opportunities
- Keep building on the AI functionality
100%
10.0
97.5%
9.8
100%
10.0
N/A
N/A
100%
10.0
- GRR has increased dramatically
- NRR has increased
- Team engagement/alignment around GRR
involve.ai's low-touch, AI-based approach was judged as a faster "time to value" versus competitors. Incredible service was also a major differentiator.
We use Involve.ai as a tool to help us monitor customer health, predict churn and identify add-on and upsell opportunities. Involve.ai has helped us pull in data across multiple sources (product usage, CSAT, NPS, support ticket type/volume, and sentiment from calls/emails) to give us a more holistic view of customer health.
- Easy to use UI
- Transparency around product roadmap & features
- Account management/customer success
- GMAIL integration
- More than surface level insights
90%
9.0
82.5%
8.3
75%
7.5
N/A
N/A
85%
8.5
- Company focus on customer health & holistic view
ChurnZero was too heavy of a lift for our teams - required almost a full-time headcount to manage.