Name: IPsoft Amelia
Rating: 9 (1 reviews)
Author: IPsoft

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Help Authoring

No-Code Development

Software Configuration Management

Development

Admissions and Enrollment

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise

Accounting

Accounting and Tax Services

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Application Delivery Controllers (ADC)

Build Automation

Cloud Storage

Database Management

Digital Experience Monitoring (DEM)

Disaster Recovery

Disk Cloning

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Low-Code Development

Network Performance Monitoring

Object Storage

Server Virtualization

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Click Fraud

Contact Center

Content Management

Cross-Channel Campaign Management

Customer Data

Email Marketing

Event Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Sales

API Security

Security Orchestration, Automation and Response (SOAR)

Security

Catering

Computer-Aided Manufacturing (CAM)

Fleet Maintenance

Hotel Management

Insurance Underwriting and Rating

Interior Design

Last Mile Delivery

Lease Management

Legal Case Management

Moving Software

Plagiarism Checker

Public Transportation

Retail Management

Vertical-Specific

large

medium

small

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Exceed.ai by Genesys

Intelligent Virtual Assistant

Genesys

LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.

LivePerson Conversation Cloud (LiveEngage)

Customer Engagement

LiveEngage LivePerson Conversation Cloud (LiveEngage)

LivePerson

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Core

Premium

Optimum

Ultimate

Five9

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Live chat channel

Intelligent call routing

Chatbots

AI assistance for live agents

Top Rated 2023

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Conversica

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Cortana (discontinued)

Microsoft

Google Assistant

Google

Oracle Digital Assistant

Oracle University Experience

Oracle

Amazon Alexa for Business

Amazon AWS

Luma

Serviceaide

ASAPP Customer Experience Performance (CXP)

ASAPP

Amplemarket

IPsoft headquartered in New York offers Amelia, the company's artificial intelligence conversational bot for customer communication.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Customer surveys

Co-browse

Screen-share

Social media channels

Mobile applications

Conversica provides lead management software for marketing, inside sales and sales groups.

Operating Systems	Unspecified
Mobile Application	No

Amelia

Overview

What is Amelia?

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Pricing

Amelia

What is Amelia?

Entry-level set up fee?

Offerings

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Alternatives Pricing

Genesys Cloud CX

What is Genesys Cloud CX?

Conversica

What is Conversica?

Product Details

What is Amelia?

Amelia Technical Details

Comparisons

Compare with

Exceed.ai by Genesys

LivePerson Conversation Cloud (LiveEngage)

Five9

Intercom

Conversica

Cortana (discontinued)

Google Assistant

Oracle Digital Assistant

Amazon Alexa for Business

Luma

ASAPP Customer Experience Performance (CXP)

Amplemarket

Reviews