IRIS CRM Reviews

4 Ratings
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Score 8.7 out of 100

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March 23, 2021
Donna-sue Carpenter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Usability

9
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Read Donna-sue Carpenter's full review

Feature Scorecard Summary

Customer data management / contact management (3)
9.6
Workflow management (3)
9.6
Territory management (3)
9.0
Opportunity management (3)
9.3
Integration with email client (e.g., Outlook or Gmail) (3)
8.7
Contract management (3)
9.7
Quote & order management (3)
9.0
Interaction tracking (3)
9.1
Channel / partner relationship management (3)
9.0
Case management (3)
9.7
Call center management (2)
9.0
Help desk management (3)
9.0
Lead management (3)
9.4
Email marketing (2)
9.5
Task management (3)
9.7
Billing and invoicing management (3)
8.9
Reporting (3)
9.3
Forecasting (3)
9.6
Pipeline visualization (3)
9.3
Customizable reports (3)
8.4
Custom fields (3)
8.7
Custom objects (3)
9.4
Scripting environment (3)
9.0
API for custom integration (3)
9.0
Single sign-on capability (3)
9.6
Role-based user permissions (3)
9.0
Social data (2)
10.0
Social engagement (2)
9.0
Marketing automation (2)
10.0
Compensation management (2)
9.5
Mobile access (3)
8.6

What is IRIS CRM?

IRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.

Frequently Asked Questions

What is IRIS CRM?

IRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.

What is IRIS CRM's best feature?

Reviewers rate Contract management and Case management and Task management highest, with a score of 9.7.

Who uses IRIS CRM?

The most common users of IRIS CRM are from Mid-size Companies and the Facilities Services industry.