Name: Maxim - eBingo Dashboard
Uploaded: 2017-10-18T12:28:07.000Z
Duration: 2 min 23 s
Description: Maxim - eBingo Dashboard

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Agile Development

Image Recognition

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Code Review

Data Deduplication

Data Integration

Data Lakehouse

Data Privacy Management

Data Warehouse

Database Load Balancing

Edge Computing

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Low-Code Development

Managed IT Service

Network Performance Monitoring

Network Simulation

Privileged Access Management

Release Management

Software Components

Tape Storage

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Analytics

Digital Asset Management

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Presales

eCommerce Analytics

Sales

Database Security

Virtualization Security

Security

Animal Shelter

Computer-Aided Design (CAD)

Debt Collection

Equation Editors

Laboratory Information Management

Patient Engagement

Spreadsheet

eDiscovery

Vertical-Specific

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Maxim CRM is a membership and direct marketing system developed by ISD. According to the vendor, it aims to streamline customer relationship management and membership processes for businesses of all sizes. The system is used in various industries, including the gaming sector, education, marinas, hotels, and health clubs.

## Key Features

**CRM Systems**: According to the vendor, Maxim CRM offers a comprehensive CRM system that allows businesses to gain a comprehensive view of their customers' needs, preferences, and behaviors. This, in turn, enables businesses to personalize marketing strategies and deliver better customer experiences, potentially boosting loyalty and satisfaction.

**Membership Management**: According to the vendor, Maxim CRM goes beyond traditional CRM systems by integrating membership management functionalities. The system simplifies the member lifecycle, from registration to engagement and retention. This feature is particularly beneficial for businesses in heavily regulated sectors like gaming, as it can enhance engagement and retention rates while reducing administrative overhead.

**Secure Data Management**: According to the vendor, Maxim CRM prioritizes data security in the digital landscape. The system ensures that sensitive customer and member information is safeguarded at every step. The vendor claims to be accredited with ISO 27001:2013, a global standard for effective information management, demonstrating their commitment to protecting data in the event of a breach.

**Marketing Automation**: According to the vendor, Maxim CRM equips businesses with tools to enhance their marketing efforts. The system enables the delivery of targeted email and SMS campaigns, personalized offers, and timely communications. The system also provides analytics and reporting capabilities, allowing businesses to gain insights into campaign performance, member engagement, and revenue generation.

ISD Group headquartered in Portsmouth, Hampshire offers their flagship CRM product, MAXIM, which for a CRM tends to focus on marketing activities. It helps teams, who may not be natural marketers, to deliver highly-targeted marketing, to reduce error and reduce costs. It boasts users among operators in the retail leisure and gaming sectors, such as BJs, Merkur, Carlton, Majestic and Club 3000, who target customers at both central and local levels.

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Professional

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Maxim CRM by ISD

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

ISD Computer Services Ltd

Maxim - Campaigns

Maxim - Adding a new customer

Maxim - How to add a Quick Registration

Maxim - eBingo Dashboard

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Maxim CRM by ISD

Overview

What is Maxim CRM by ISD?