ISL Light for unattended TVM management
We use ISL Light and ISL Always On for unattended remote management of our PC/Windows-based Ticket Vending Machines. Each new TVM …
Starting at $34.90 per month
View PricingOverview
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.ISL Light…
Recent Reviews
Popular Features
- Screen sharing (33)9.090%
- Over-the-Internet remote session (33)8.686%
- File transfer (33)8.181%
- Multi-platform remote control (28)7.878%
Reviewer Pros & Cons
Pricing
Cloud
$34.90
Cloud
per month
Self-Hosted
$44.90
On Premise
per month
Pay-per-Use (500 minutes)
$125
Cloud
per year
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $34.90 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across a range of industries that includes banking, government, insurance, and healthcare.
Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to high-security standards and provides two-factor authentication and AES 256-bit data encryption.
ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
ISL Light Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: RDP Routing
- Supported: White labeling
- Supported: Reports
- Supported: Multi-monitor support
ISL Light Screenshots
ISL Light Video
ISL Light - Remote Desktop Software
ISL Light Integrations
ISL Light Competitors
ISL Light Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
| Supported Languages | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Frequently Asked Questions
ISL Light starts at $34.9.
Reviewers rate Screen sharing highest, with a score of 9.
The most common users of ISL Light are from Small Businesses (1-50 employees).
ISL Light Customer Size Distribution
| Consumers | 1% |
|---|---|
| Small Businesses (1-50 employees) | 45% |
| Mid-Size Companies (51-500 employees) | 39% |
| Enterprises (more than 500 employees) | 15% |
Comparisons
Compare with
Reviews and Ratings
(58)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.
The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.
Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.
The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.
Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.
Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.
Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.
Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.
Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.
'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.
Attribute Ratings
Reviews
(1-25 of 33)Companies can't remove reviews or game the system. Here's why
April 22, 2024
ISL Light for unattended TVM management
Score 10 out of 10
Vetted Review
Verified User
Overall functionality, ease of use and stability for unattended remote management
April 17, 2024
A ready solution
Score 10 out of 10
Vetted Review
Verified User
- Microsoft Remote Desktop Connection Manager (RDCMan), Chrome Remote Desktop and Apple Remote Desktop
None of these work when trying to connect from my personal computer. Guys in our IT offered to use ISL Light and it worked without a glitch ever since.
April 05, 2024
A great purchase that I'd recommend to anyone!
Score 10 out of 10
Vetted Review
Verified User
ISL Light is easier to use.
Score 10 out of 10
Vetted Review
Verified User
- AnyDesk, TeamViewer, LogMeIn Rescue by GoTo, Microsoft Remote Desktop Connection Manager (RDCMan), Chrome Remote Desktop and UltraVNC
Much cheaper licence then TeamViewer and much more user friendly than UltraVNC for example. Better performance then AnyDesk or Chrome Remote Desktop. It has simple user interface which can be immediatly understood. But if you dig deeper you see there is in depth capabilites for remote access and computer management.
April 02, 2024
ISL Light
Way better support, easier to connect as it only uses a short number instead of an id and password - better connection and more stable
July 25, 2023
Always reliable, always On.
Score 10 out of 10
Vetted Review
Verified User
Annoying ads and pop ups, random updates
February 27, 2023
ISL Light just works
- ConnectWise Control (formerly ScreenConnect)
ISL Light is easier to use and performs better.
February 10, 2023
ISL Light - Great way to provide AlwaysOn access and support
Score 10 out of 10
Vetted Review
Verified User
Simple UI with ease of use for the end user. ISL Light compability with a range of Windows OS's. Cost effective. Great support and aftersale puts ISL Light at the front of the line.
December 01, 2022
Good advantages of ISL Light :)
- AnyDesk and TeamViewer
With ISL Light, I send a link to customers and they can set specific /particular passwords, and also with global password we can login to an unattended remote desktop.
November 07, 2022
ISL Light: lightweight and easy-to-use remote control software for any professional
Score 9 out of 10
Vetted Review
Verified User
- TeamViewer and AnyDesk
When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription).
Also, on the technical side, the software is quite 'lightweight' compared to other offerings.
Also, on the technical side, the software is quite 'lightweight' compared to other offerings.
November 11, 2021
ISL, the best product for remote control
Score 10 out of 10
Vetted Review
Verified User
- ISL Light
November 02, 2021
Does exactly what I need it to do securely and for a good price
The ability to install ISL Light on our own server and manage the connections securely ourselves made a huge impact on our decision. Other systems require cloud connectivity to third-party servers we cannot vouch for. ISL's licensing terms are very reasonable in comparison as well.
September 29, 2021
Best in its purpose
It's easy to answer this. ISL Light has practical advantages with a normal or RDP connection. Always-on seems to work better for us and only one number to connect to a client is also more practical than entering numbers and passwords. Also, faster opening and always the up-to-date start of application is superb for our needs.
- TeamViewer and GetAccept
Both of these other products are really good on the functional part. However, they are a little less good when it comes to easy connecting.
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running)
- No password or such things needed, just a code which is automatically generated
- Easy Modus to see UAC-Windows and complete administrative tasks
- Stay connected even after a restart
- Wide range of options and customization
- Easy Interface and super maneuverability
- No password or such things needed, just a code which is automatically generated
- Easy Modus to see UAC-Windows and complete administrative tasks
- Stay connected even after a restart
- Wide range of options and customization
- Easy Interface and super maneuverability
June 15, 2021
Easy, fast remote support and unattended access
Score 10 out of 10
Vetted Review
Verified User
[In my experience] All of the other services have jacked up their prices, making them uncompetitive. While they may have similar feature sets, they don't make things as easy as ISL Light for renewing subscriptions and upgrading software. ISL Light shines as offering a variety of extras that are well-implemented and all included.
June 14, 2021
Secure remote support matters
- TeamViewer and AnyDesk
We chose ISL because of security (we used the on-prem version).
Score 10 out of 10
Vetted Review
Verified User
- TeamViewer and AnyDesk
ISL Light is cheap for multisession use. It has a very simple licensing model if we compare to other softwares. Using the software is simple and the GUI stays the same and doesn't change with upgrades.
May 21, 2021
ISL Light in the eyes of an small MSP owner
Score 9 out of 10
Vetted Review
Verified User
The integration that ISL Light has with ISL Pronto was a wonderful reason for us to consider ISL instead of other solutions. Most other providers do not offer seamless access from any device, to any device. For example- our engineer can access FROM his cell phone, into a client's iPhone, to provide remote support and walk-thru to fix an issue with the client's phone.
May 09, 2021
ISL Light: A helpful and precious tool
Score 10 out of 10
Vetted Review
Verified User
ISL Light is the superb solution of all tested.
May 02, 2021
Awesome RDP
Score 10 out of 10
Vetted Review
Verified User
Cost and an easier painless installation on the clients machine.
April 01, 2021
Very useful tool for working during the pandemic
Score 9 out of 10
Vetted Review
Verified User
We used to use a product (I can't remember the name) that didn't have as many functions.
April 01, 2021
reliable, cost-effective tool for occasional use
Score 10 out of 10
Vetted Review
Verified User
it is reliable, easy to install, easy to use, cost-effective
Score 10 out of 10
Vetted Review
Verified User
-Fast responding
-Easy to use
-Fast transfer
-Easy to use
-Fast transfer
March 24, 2021
ISL Light is a great tool for remote support
Sometimes I use team-viewer but ISL Light is much better because it is on the PC level, not on user level, so you can switch users while remotely connected.