ISL Light for unattended TVM management
We use ISL Light and ISL Always On for unattended remote management of our PC/Windows-based Ticket Vending Machines. Each new TVM …
Starting at $34.90 per month
View PricingOverview
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.ISL Light…
Recent Reviews
Popular Features
- Screen sharing (33)9.090%
- Over-the-Internet remote session (33)8.686%
- File transfer (33)8.181%
- Multi-platform remote control (28)7.878%
Reviewer Pros & Cons
Pricing
Cloud
$34.90
Cloud
per month
Self-Hosted
$44.90
On Premise
per month
Pay-per-Use (500 minutes)
$125
Cloud
per year
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $34.90 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across a range of industries that includes banking, government, insurance, and healthcare.
Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to high-security standards and provides two-factor authentication and AES 256-bit data encryption.
ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
ISL Light Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: RDP Routing
- Supported: White labeling
- Supported: Reports
- Supported: Multi-monitor support
ISL Light Screenshots
ISL Light Video
ISL Light - Remote Desktop Software
ISL Light Integrations
ISL Light Competitors
ISL Light Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
| Supported Languages | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Frequently Asked Questions
ISL Light starts at $34.9.
Reviewers rate Screen sharing highest, with a score of 9.
The most common users of ISL Light are from Small Businesses (1-50 employees).
ISL Light Customer Size Distribution
| Consumers | 1% |
|---|---|
| Small Businesses (1-50 employees) | 45% |
| Mid-Size Companies (51-500 employees) | 39% |
| Enterprises (more than 500 employees) | 15% |
Comparisons
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Reviews and Ratings
(58)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.
The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.
Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.
The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.
Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.
Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.
Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.
Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.
Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.
'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.
Attribute Ratings
Reviews
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Score 10 out of 10
Vetted Review
Verified User
We use ISL Light daily as we are using it to offer remote support to our customers. We even have customized connection field on our web page so it is easier to access for our customers. It is litteraly constantly in use. Other use is for employees to safely access their work computers from home or other locations. We cannot imagine our day to day operations without ISL Light.
- Remote support
- Remote management of computers
- Easy installation for users, they enter the code at beginning of the proccess and that is it
- Very fast and very good quality of the remote screen
- When app opens on customers side it could display more clearly that is already connecting as some of the users do not see that and try to enter the session code again.
- Some edge problems, we have a PC with AMD 3400G processor and ISL does not want to work there.
78.46153846153845%
7.8
- Approximate ROI per opperator is 5000%!!!! License is couple of hundred EUR/USD but one operater brings in revenue with remote support in the ammount of 10K+ EUR/USD.
- Proffesional image of the company as software is very reliable. Never had any problems connecting to the customers side.
- Fast app addoption for new employees - everybody almost immediatly understands how to use to access company computer or offer support in case of support agents.
- AnyDesk, TeamViewer, LogMeIn Rescue by GoTo, Microsoft Remote Desktop Connection Manager (RDCMan), Chrome Remote Desktop and UltraVNC
Much cheaper licence then TeamViewer and much more user friendly than UltraVNC for example. Better performance then AnyDesk or Chrome Remote Desktop. It has simple user interface which can be immediatly understood. But if you dig deeper you see there is in depth capabilites for remote access and computer management.
4
IT Technicians and IT Engineers who use it for remote support for our customers and remote access to company computers.
1
It is really easy to use so support is not needed. We have short learning lesson for new technicans and that is it. All updates are done automaticly. It used to be hard to see the new updates but now you can immediatly see there is an update waiting for you so users do all the maintanance by themselves.
- Remote Support
- Remote Access
- Remote Connect
- It always server as another way to keep track of servers we manage. If all other connections fail, you can rely on ISL Light.
- Woke couple of servers from sleep when nothing else worked.
- Remote computer lessons
Yes
TeamViewer - when I was a solo employee I used TeamViewer to support customers but license was to expansive so I chose ISL Light after using 14 day trial. It offered everything that TeamViewer had and more.
- Ease of Use
Install, run, get code, offer support.
Or in case you install ISL Always ON - you just click a device and you are immediatly connected.
Or in case you install ISL Always ON - you just click a device and you are immediatly connected.
I would not. We tried also free software like UltraVNC or UltraViewer but they are either much harder to set up or harder to use.
No, it was not needed in my case.
Yes
Yes, mouse cursor skipping on ISL Light for mobile devices. The bug was gone in one of the newer updates.
When we couldn't connect to one of the machines. There was something with the compatibility for that specific AMD processor with integrated graphics. Remote screen and control just did not want to work.
It took their support hours to see what the problem is and how to fix it as nothing worked. They really went above and beyond to fix the issue.
It took their support hours to see what the problem is and how to fix it as nothing worked. They really went above and beyond to fix the issue.
July 25, 2023
Always reliable, always On.
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!
- Small footprint
- Never fails
- Prompt Support
- Easy to use
- ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
- Unattended access
- Reliability
- Quick Support
100%
10.0
- Reduced travel time
- ROI
Annoying ads and pop ups, random updates
3
IT Support
We dont need people to support ISL, once installed it just works.
- Remote IT support
- Remote software updates/patches
- Remotely updating router configs
- Remotely monitoring network bandwidth issues
- Will look into the Active Directory module
Yes
Teamviewer Very costly and UX for end users was challenging.
- Cloud Solutions
- Ease of Use
- Other
The product had to be intuitive. Also a UK based support team was greatly appreciated by end users.
Happy with the evaluation process.
- Implemented in-house
No
Change management was minimal
- End users connectivity
Support was included
No
I have never needed to submit a support request in three years. That in itself is exceptional .
- One click connections
- Always On
- Connection to ios devices
Yes
Super simple, never had t fail. The layout is very intuitive.