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ISL Light

ISL Light

Overview

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.According to…

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Recent Reviews

TrustRadius Insights

ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various …
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Always reliable, always On.

10 out of 10
July 25, 2023
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal …
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Best in its purpose

10 out of 10
September 29, 2021
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time …
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Popular Features

View all 14 features
  • Over-the-Internet remote session (27)
    8.8
    88%
  • Screen sharing (27)
    8.7
    87%
  • File transfer (27)
    7.5
    75%
  • Instant message (23)
    6.4
    64%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…

Entry-level set up fee?

  • $19.95 per month
    Optional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is RemoteCall PC/Mobile/Visual?

RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8
Avg 8.2
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Product Details

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.

Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.

ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.

ISL Light Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: RDP Routing
  • Supported: White labeling
  • Supported: Reports
  • Supported: Multi-monitor support

ISL Light Screenshots

Screenshot of ISL Light  Dashboard. Remote control a computerScreenshot of Connect to an unattended computerScreenshot of Start a remote support session and invite your clientScreenshot of Start a remote support sessionScreenshot of Enter the access password and control an unattended computerScreenshot of Mobile device support

ISL Light Video

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

ISL Light Competitors

ISL Light Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesUnited Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East
Supported LanguagesEnglish, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech

Frequently Asked Questions

TeamViewer and ConnectWise ScreenConnect are common alternatives for ISL Light.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of ISL Light are from Small Businesses (1-50 employees).

ISL Light Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)45%
Mid-Size Companies (51-500 employees)39%
Enterprises (more than 500 employees)15%
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Comparisons

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Reviews and Ratings

(49)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.

The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.

Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.

The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.

Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.

Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.

Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.

Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.

Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.

'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!
  • Small footprint
  • Never fails
  • Prompt Support
  • Easy to use
  • ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
I have already recommended its use to a friend in a similar industry. Some might think that the likes of Teams and its screen sharing feature is good enough, but with ISL Light you have the ability to gain admin privileges which you cannot in Teams. Also it gives you the ability to gain unattended access. The other alternative is TeamViewer, but I have never liked the ad pop-ups and the passive-aggressive upgrade notifications.
  • Unattended access
  • Reliability
  • Quick Support
Remote Administration (14)
100%
10.0
Screen sharing
100%
10.0
File transfer
100%
10.0
Instant message
100%
10.0
Secure remote access with Smart Card authentication
100%
10.0
Access to sleeping/powered-off computers
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Remote Active Directory® management
100%
10.0
Centralized management dashboard
100%
10.0
Session record
100%
10.0
Annotations
100%
10.0
Monitoring and Alerts
100%
10.0
Multi-platform remote control
100%
10.0
  • Reduced travel time
  • ROI
Annoying ads and pop ups, random updates
3
IT Support
We dont need people to support ISL, once installed it just works.
  • Remote IT support
  • Remote software updates/patches
  • Remotely updating router configs
  • Remotely monitoring network bandwidth issues
  • Will look into the Active Directory module
This will be the 3rd year of renewal.
Yes
Teamviewer Very costly and UX for end users was challenging.
  • Cloud Solutions
  • Ease of Use
  • Other
The product had to be intuitive. Also a UK based support team was greatly appreciated by end users.
Happy with the evaluation process.
  • Implemented in-house
No
Change management was minimal
  • End users connectivity
Only ever needed them when renewing the licence.
Support was included
No
I have never needed to submit a support request in three years. That in itself is exceptional .
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
  • One click connections
  • Always On
  • Connection to ios devices
Yes
Super simple, never had t fail. The layout is very intuitive.
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