ISL Light

ISL Light

About TrustRadius Scoring
Score 8.9 out of 100
ISL Light

Overview

Recent Reviews

Best in its purpose

10 out of 10
September 29, 2021
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time …
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Always reliable, always On.

10 out of 10
July 08, 2021
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal …
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Awesome RDP

10 out of 10
May 02, 2021
it is being used daily between myself and a few other people within the company.
The product is used to remotely connect, diagnose and fix …
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Popular Features

View all 14 features

Over-the-Internet remote session (24)

9.0
90%

Multi-platform remote control (21)

8.7
87%

Screen sharing (24)

8.5
85%

File transfer (24)

8.0
80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…

Entry-level set up fee?

  • $19.95 per monthOptional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Remote Administration

7.7
77%

Product Details

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.

Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.

ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.

ISL Light Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: RDP Routing
  • Supported: White labeling
  • Supported: Reports
  • Supported: Multi-monitor support

ISL Light Screenshots

ISL Light  Dashboard. Remote control a computerConnect to an unattended computerStart a remote support session and invite your clientStart a remote support sessionEnter the access password and control an unattended computerMobile device support

ISL Light Video

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

ISL Light Integrations

ISL Light Competitors

ISL Light Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)45%
Mid-Size Companies (51-500 employees)39%
Enterprises (more than 500 employees)15%

ISL Light Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesUnited Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East
Supported LanguagesEnglish, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech

Comparisons

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Frequently Asked Questions

What is ISL Light's best feature?

Reviewers rate Over-the-Internet remote session highest, with a score of 9.

Who uses ISL Light?

The most common users of ISL Light are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (36)

Ratings

Reviews

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