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ISL Light

ISL Light

Overview

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.According to…

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Recent Reviews

TrustRadius Insights

ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various …
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Always reliable, always On.

10 out of 10
July 25, 2023
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal …
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Best in its purpose

10 out of 10
September 29, 2021
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time …
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Popular Features

View all 14 features
  • Over-the-Internet remote session (27)
    8.8
    88%
  • Screen sharing (27)
    8.7
    87%
  • File transfer (27)
    7.5
    75%
  • Instant message (23)
    6.4
    64%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…

Entry-level set up fee?

  • $19.95 per month
    Optional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is RemoteCall PC/Mobile/Visual?

RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8
Avg 8.2
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Product Details

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.

Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.

ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.

ISL Light Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: RDP Routing
  • Supported: White labeling
  • Supported: Reports
  • Supported: Multi-monitor support

ISL Light Screenshots

Screenshot of ISL Light  Dashboard. Remote control a computerScreenshot of Connect to an unattended computerScreenshot of Start a remote support session and invite your clientScreenshot of Start a remote support sessionScreenshot of Enter the access password and control an unattended computerScreenshot of Mobile device support

ISL Light Video

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

ISL Light Competitors

ISL Light Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesUnited Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East
Supported LanguagesEnglish, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech

Frequently Asked Questions

TeamViewer and ConnectWise ScreenConnect are common alternatives for ISL Light.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of ISL Light are from Small Businesses (1-50 employees).

ISL Light Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)45%
Mid-Size Companies (51-500 employees)39%
Enterprises (more than 500 employees)15%
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Comparisons

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Reviews and Ratings

(49)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.

The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.

Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.

The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.

Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.

Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.

Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.

Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.

Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.

'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.

Attribute Ratings

Reviews

(1-25 of 29)
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Score 10 out of 10
Vetted Review
Verified User
  • Small footprint
  • Never fails
  • Prompt Support
  • Easy to use
  • ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
Score 10 out of 10
Vetted Review
Verified User
  • Ease of use UI
  • Stable remote control
  • Permissions and user management
  • Quick and helpful support
  • Lackluster Mobile device control (Android)
  • Invite another operator to session is awkward to use
  • File transfers method feels dated
Alireza Rezaei | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • unattended login
  • fast and stable server
  • share login / computer
  • global password
  • better to put my company logo in customer service box
  • directly can call via login page when connect to customer's computer
  • make easier for unprofessional person to use tunnel to access like remote desktop
  • chat in login box which appear in customer screen
Eddie Palmans | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Easy to use from a client specific
  • Branding/integration on personal website, for easily initiating remote control
  • Ideal for small businesses, but ready for growth as well
  • Competitive pricing
  • More pay-per-use credit options
Michael Babcock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Always available on systems where a user may not always be present
  • Easy to view system status information including CPU, memory, disk space
  • File transfer between systems works quickly
  • The configuration and customization interface is very opaque
  • The chat interface for talking to the client is very simplistic
  • Does not allow viewing of 'always on' machine status information without explicitly connecting
Score 10 out of 10
Vetted Review
Verified User
  • Extremely fast screen refresh while screen-sharing
  • Easy and fast for clients to connect with us: click a button and enter a code
  • Highly compatible with all the computers and software we connect to
  • It is hard to come up with areas for improvement. It just works!
  • Perhaps the Chat function could be enhanced a bit.
  • Their tech support is hardly ever needed - nothing to complain about there!
Beits (Eitan) Livneh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
  • Speed of support team
  • Better security on the un-attendant EXE creation where it must save the password in plain text
Tatjana Zupan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Access to my work computer. Not just to my email but also to all the files on the different servers.
  • The software is very stable. It allows me to work without communication problems.
  • It is very simple to use. I didn't have to read any manuals to be able to use it.
  • It is not full screen/it should be a more responsive design.
  • When I start a new session biometric password is not accepted and I have to type in my username and password.
Score 10 out of 10
Vetted Review
Verified User
  • it works reliable
  • it is easy to use for the supported users
  • the support from the isl light provider is very good
  • it is cost-effective, if you don't need it so much
  • it is suitable for my use
  • payment is possible without credit card
Score 10 out of 10
Vetted Review
Verified User
  • Very nice for remote product presentation with live demo.
  • Very easy to use.
  • Very fast responding.
  • Very fast when you use file transfer even with huge sized file.
  • I prefer to change audio quality setting.
  • It would be good if it was possible to change video quality setting to high definition.
Score 10 out of 10
Vetted Review
Verified User
  • It is easy to install
  • It provides remote access easily across a range of platforms
  • I can see what is going on without the need for screenshots
  • I can determine what versions of apps that they are using
  • I can more easily search via google using this data
March 12, 2021

ISL strongpoints

Score 10 out of 10
Vetted Review
Verified User
  • simple to use
  • easy to exchange files with customers
  • program is not using much resources
  • connection is save and enrypted
  • Only thing we are missing is possibility to talk to customer from within ISL (we now use Skype for this purpose)
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