IT Glue Reviews

Although it doesn't show up in the search bar here, we've also used BizDox.

While all these provide many of the same services, for us, IT Glue just works much better. We can get to the information we need from anywhere, it's well organized, and we get it quickly. But above all else, the layout of the GUI makes it much easier to find what you're looking for right away. I'm sure it's something that has been fixed, but in Confluence, the global search never worked for us. But all around, the depth and ease of searching in IT Glue makes all the difference for us.

This seemed like a cool product. You run these PowerShell scripts that you run on the client computer that updated in IT portal. It worked good at first but then it would mysteriously double the computer in IT Portal. If I don't catch it, it will triple and grow and grow. Later they offered SyncroMSP integration. This never worked. They email me bragging about this new feature. It doesn't work and they say they are working on it. That just pissed me off.

This is no joke, when demoed IT Glue at a convention, and then set a call for the rest of the team to look at it, and it was so intuitive and easy to access data, that we signed, without looking at other software.. Prior to ITGlue all data was in our RMM software.

We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you need something already done which is why we went with IT Glue.

Before IT Glue, we were using office Word documents, spreadsheets, and OneNote for storing client documentation - it was a mess. Since moving to IT Glue all of our documentation is in one place, more organized and easily accessible. The initial input of information was long and tedious, and took a lot of time. But as we add new clients, the process is becoming easier.

IT Glue is much easier and cleaner to use than Confluence. It has a lot more functionality being able to sync across other pieces of software we use, such as ConnectWise Manage and ConnectWise Automate. Alerting to our Slack channel helps in some situations as well. A lot more functionality than Confluence.

Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information that IT Glue provides. Zoho was a very toned down help desk system and it felt like finding passwords was more of a chore. With IT Glue everything is in front of you. You have to take some time to implement it, but I highly recommend trying IT Glue. IT Glue helps us get information that our clients need fast.

We used SharePoint for quite a while and then moved to IT Glue. Then IT Boost came out, and I wanted to like it but it was super flakey and had some security issues. Overall IT Glue has kind of a sucky sales department, but otherwise, it's a solid product that I would recommend to colleagues.

We used Bright Gauge a long time ago. At the time, we didn't have enough process and procedure in place to truly evaluate it, so we're currently going through an evaluation of Bright Gauge again now and we'll decide what works better. I don't think we're losing IT Glue regardless, but the two may work even better together.

This is the only true "documentation only" product I have used, but it is the industry standard.

Couldn't choose Wikipedia but IT Glue definitely has more options for saving content. It's user friendly and is straightforward. There are several editing tools that come in handy when writing up procedural documentation and I found Wiki to be more difficult to use. You'd have to know HTML and you could use that when in IT Glue as well, but you don't have to feel like you need to be an expert to make it work. Wiki was a lot of trial and error and IT Glue is more reliable. I know I'm not going to be spending a lot of time trying to make something look nice.

SharePoint requires specialized training, Confluence isn't MSP-specific, and ITBoost is new and not yet proven. IT Glue's integration with the rest of our toolset was what sold it for us.

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.

ITG was created specifically for IT providers and had the integrations that we need for our PSA tool.
Confluence is an amazing platform and may end up being our next move.

BackpackIT