TrustRadius Glue and you!We made the decision a couple years ago to bring our help desk in-house. With that we had to find a way to collect all the information we had on our customer base in one central, secure, location. After a few months of tossing ideas around we decided to demo ITGlue, and it has been the best decision we have made.. With IT Glue's integrations and their easy to use interface, implementing it and training our help desk staff was so easy!,Web Based Short cut keys: IT Glue has built in to their WebUI short cut keys to allow you to access your data faster Mobile App: With their mobile app, our staff and access needed information about our customer quickly and securely Integrations: They integrate with almost all of our softwares. So getting data in to so easy!,Up time: There have been a couple of times in the last month or so, that we couldn't get to our information. I will say the outages are usually brief and followed up with a detailed explanation as to why it happened. Integration Improvements: Though the integrate with alot of our software, some need to be improved, and made two-way. Mobile App: Their mobile app is amazing, however some data is still not available on it.,10,Positive: Less time taken by staff to locate information to resolve a help desk ticker. Positive: Simple to add new customers; which reduces staff time, to focus on billable projects Negative; the tables do take some time to setup,,ConnectWise Manage, ECI e-automate, Datto,8,9,6IT Glue, it is for you.IT Glue documents all of our clients' and internal IT information. It is being used across our organization and allows all departments to share the same info. It has created one standard format and location for all needed account information. We would have a difficult time staying on top of documenting ever changing landscapes without this product.,Documetation Security Uniformity,Slow to open Needs more custom fields Crashes often,8,Conformity Reliability Everything in one place,10,9,9IT Glue is easy to use and is a lot of fun to learnIT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.,Client Management - We are able to easily select a client or do a search for a particular password on the main page. There is a lot of information you can add for each client: Contacts, documents, domain information, SSL information, and more. It's very well made, so nothing feels confusing. IT Glue integrates very well with other software to make it even better. Being able to use PowerShell and RDP within IT Glue is super useful. The price for each IT Glue user is not that high.,Removing KB documents takes some time to learn. This mainly has to do with certain permissions assigned to each user. I wish it was easier to delete documents that are added by mistake. There's a bit of a learning curve before you see why IT Glue is so good. You might feel overwhelmed at first. I hope IT Glue keeps adding more vendors to the list. It would be a shame if something wasn't compatible or could not be imported into IT Glue.,10,Solves our client's needs in a timely manner. Reduces the amount of money we spend on IT software. Very user-friendly. Creating knowledge base articles has never been this easy.,Spiceworks and Zoho Desk,Zoho Desk, Spiceworks, Barracuda Backup,10,10,9IT Glue eases documentation worriesWe use IT Glue in almost every aspect of our business. From managing client documentation to writing SOPs for how we communicate to prospects. It really has given us a centralized repository to manage our business within. Since upgrading to the enterprise license, we've been able to save even more time because of the API integrations with all of the tools that we use.,It works consistently They are innovating regularly Good consolidation of information,Development could happen faster It's occasionally (very occasionally) flakey,9,Forced documentation I love the gamification of documentation as it tracks points for everything updated/added/etc Remember that software won't solve a people problem, so don't expect IT Glue to fix all of your problems.,MS SharePoint,ConnectWise Manage, ConnectWise Automate (formerly LabTech), ConnectWise Control (formerly ScreenConnect), ConnectWise Sell (formerly Quosal), Microsoft Office 365,9,9,9IT Glue - Strong adhesive? Or basically a bandaid?IT Glue is being used across our entire company, but mostly for our tech side. It helps to organize configurations, passwords, accounts, etc...all into one easy to find place. It basically takes place of needing a separate inventory system and knowledge base. By "gluing" it all together, it's easier to quickly find the info we need.,Easy to manage users and data. Easy to integrate with ConnectWise.,Sync process takes a LONG time, especially for the in-house version. Embedded vs Standard passwords can get tricky to manage.,6,It has helped us resolve issues slightly quicker. It has forced us to document more.,Bright Gauge,Webroot SecureAnywhere, LogMeIn Pro, TeamViewer,7,5,4Must have IT documentation toolUsed for documentation purposes of our internal assets and documents, but also our customers.,Integration with RMMs and PSAs. Keeps everything in one place that is easy to search. Security and Authentication.,Expensive. It's time-consuming to get all the data entry done.,10,This has made us more productive as far as finding reliable data to manage our customers. Its ease of use has allowed us to make passwords and configuration more secure. The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.,10,10,10
IT Glue
32 Ratings
Score 9.0 out of 101
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IT Glue Reviews

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IT Glue
32 Ratings
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Score 9.0 out of 101

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Dale Bradford profile photo
August 27, 2019

IT Glue and you!

Score 10 out of 10
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Ease of Integration

They have a lot of integrations, however the steps to get the data flowing can be time consuming. But once linked to the software it runs without any issues, and the time up front will save staff a lot of time going forward.
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Leonard Johnson profile photo
Score 10 out of 10
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Ease of Integration

There was maybe 1 program that wasn't 100% compatible with IT Glue. We just entered this as a misc entry. We could reference it by using the quick search feature. Overall it has worked great with Office 365 and we can make changes very easily. You can add a lot of information into IT Glue.
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Rob Rotundo profile photo
Score 6 out of 10
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Ease of Integration

Again, if you're starting from scratch, probably an AWESOME product. If you're a long time MSP, it's very difficult to integrate. It's almost better to start over from scratch, but any MSP knows that finding time to do that is basically impossible. We hired a temp person to help move stuff. The issue is, if they don't know your business, or aren't very technical, there is a lot of hand-holding that needs to happen.
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Score 10 out of 10
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Ease of Integration

Integration is easy and fast, and the directions are straightforward and easy to follow. It works well with a lot of other programs.
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About IT Glue

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. Additionally, the vendor says by eliminating wasted time, IT Glue gives organizations more time to focus on what matters - growing their business.

IT Glue Features

Has featureFlexible Assets
Has featurePassword Management
Has featureAPI & Documentation Automation
Has featureKnowledge Base & SOPs
Has featureSOC 2 Compliant

IT Glue Screenshots

IT Glue Integrations

Autotask, Zapier, Datto, Slack, SolarWinds Remote Monitoring & Management, Lucidchart, SolarWinds N-central, Jamf Pro, Pulseway, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Kaseya Virtual System Administrator (VSA), Warranty Master

IT Glue Competitors


Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$19per user
Select$29per user
Enterprise$39per user

IT Glue Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

IT Glue Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:North America, EMEA, South Africa, Australia, New Zealand
Supported Languages: English