IT Glue Reviews

37 Ratings
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Score 9.1 out of 100

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Reviews (1-6 of 6)

Dale Bradford | TrustRadius Reviewer
August 27, 2019

IT Glue and you!

Score 10 out of 10
Vetted Review
Verified User
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Ease of Integration

6
They have a lot of integrations, however the steps to get the data flowing can be time consuming. But once linked to the software it runs without any issues, and the time up front will save staff a lot of time going forward.
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Leonard Johnson | TrustRadius Reviewer
April 11, 2019

IT Glue is easy to use and is a lot of fun to learn

Score 10 out of 10
Vetted Review
Verified User
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Ease of Integration

9
There was maybe 1 program that wasn't 100% compatible with IT Glue. We just entered this as a misc entry. We could reference it by using the quick search feature. Overall it has worked great with Office 365 and we can make changes very easily. You can add a lot of information into IT Glue.
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Rob Rotundo | TrustRadius Reviewer
January 29, 2019

IT Glue - Strong adhesive? Or basically a bandaid?

Score 6 out of 10
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Verified User
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Ease of Integration

4
Again, if you're starting from scratch, probably an AWESOME product. If you're a long time MSP, it's very difficult to integrate. It's almost better to start over from scratch, but any MSP knows that finding time to do that is basically impossible. We hired a temp person to help move stuff. The issue is, if they don't know your business, or aren't very technical, there is a lot of hand-holding that needs to happen.
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Anonymous | TrustRadius Reviewer
March 11, 2019

Must have IT documentation tool

Score 10 out of 10
Vetted Review
Verified User
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Ease of Integration

10
Integration is easy and fast, and the directions are straightforward and easy to follow. It works well with a lot of other programs.
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About IT Glue

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. Additionally, the vendor says by eliminating wasted time, IT Glue gives organizations more time to focus on what matters - growing their business.

IT Glue Features

Has featureFlexible Assets
Has featurePassword Management
Has featureAPI & Documentation Automation
Has featureKnowledge Base & SOPs
Has featureSOC 2 Compliant

IT Glue Screenshots

IT Glue Integrations

Datto Autotask PSA, Zapier, Datto, Slack, SolarWinds Remote Monitoring & Management (RMM), Lucidchart, SolarWinds N-central, Jamf Pro, Pulseway, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Kaseya Virtual System Administrator (VSA), Warranty Master

IT Glue Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$19per user
Select$29per user
Enterprise$39per user

IT Glue Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

IT Glue Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:North America, EMEA, South Africa, Australia, New Zealand
Supported Languages: English