IT Glue Reviews

37 Ratings
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Score 9.1 out of 100

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Reviews (1-19 of 19)

Anonymous | TrustRadius Reviewer
November 25, 2019

Holding all of your IT world together

Score 10 out of 10
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Return on Investment

  • Engineers have been more productive as they do not need to waste time looking for the info they need. It is easily accessible to anyone that needs it.
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Dale Bradford | TrustRadius Reviewer
August 27, 2019

IT Glue and you!

Score 10 out of 10
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Return on Investment

  • Positive: Less time taken by staff to locate information to resolve a help desk ticker.
  • Positive: Simple to add new customers; which reduces staff time, to focus on billable projects
  • Negative; the tables do take some time to setup
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William Pote | TrustRadius Reviewer
February 01, 2019

IT Glue eases documentation worries

Score 9 out of 10
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Return on Investment

  • Forced documentation
  • I love the gamification of documentation as it tracks points for everything updated/added/etc
  • Remember that software won't solve a people problem, so don't expect IT Glue to fix all of your problems.
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Derek Schroeder | TrustRadius Reviewer
November 25, 2018

IT Glue - the essential MSP documentation solution

Score 10 out of 10
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Return on Investment

  • IT Glue is a great investment. It is cost-effective and links with an existing ticketing system or RMM. You can import your existing configurations as well as servers and workstations.
  • Aside from several very minor complaints, there is absolutely no reason NOT to do IT Glue.
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Alissa Levanway | TrustRadius Reviewer
October 16, 2018

IT Glue - Documentation at its best

Score 9 out of 10
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Return on Investment

  • It's been positive to know that we have a data base where we can save important items instead of having a document on someones computer and having to ask them everytime for it.
  • It's been more productive to have the passwords in one place and it's more secure.
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Anonymous | TrustRadius Reviewer
March 11, 2019

Must have IT documentation tool

Score 10 out of 10
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Return on Investment

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
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Jennifer Henney | TrustRadius Reviewer
April 23, 2018

Huge initial outlay leads to huge gains in productivity

Score 9 out of 10
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Return on Investment

  • We've had a number of false starts on getting all of our clients' assets documented. The culture shift just has not happened yet and there is a general lack of trust in the data.
  • It's nice to not have to go hunting for information about client assets anymore. We can be much more productive this way.
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Ian Hansen | TrustRadius Reviewer
February 06, 2018

IT Glue - Wonderful Documentation System for Managed IT Service Providers

Score 9 out of 10
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Return on Investment

  • Our help desk's mission is to provide quick and satisfactory support; having IT Glue to assist our techs store and access data has been fantastic.
  • Having a place where we document client and setup systems/templates has been a big plus using IT Glue, and we have definitely felt value in the investment.
  • One negative feedback from our techs: knowing they have referenced or even created knowledge base articles, but due to keyword search functionality lacking, they may have a hard time finding it again.
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About IT Glue

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. Additionally, the vendor says by eliminating wasted time, IT Glue gives organizations more time to focus on what matters - growing their business.

IT Glue Features

Has featureFlexible Assets
Has featurePassword Management
Has featureAPI & Documentation Automation
Has featureKnowledge Base & SOPs
Has featureSOC 2 Compliant

IT Glue Screenshots

IT Glue Integrations

Datto Autotask PSA, Zapier, Datto, Slack, SolarWinds Remote Monitoring & Management, Lucidchart, SolarWinds N-central, Jamf Pro, Pulseway, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Kaseya Virtual System Administrator (VSA), Warranty Master

IT Glue Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$19per user
Select$29per user
Enterprise$39per user

IT Glue Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

IT Glue Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:North America, EMEA, South Africa, Australia, New Zealand
Supported Languages: English