IT Glue Reviews

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Score 9.1 out of 101

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Reviews (1-6 of 6)

Dale Bradford profile photo
August 27, 2019

IT Glue and you!

Score 10 out of 10
Vetted Review
Verified User
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Performance

8
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Glen Nash profile photo
Score 8 out of 10
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Performance

10
IT Glue is hands down the best IT documentation platform on the market. It does everything you need and then some. We would be lost without it. Everyone of our techs love it. When we don't have access to it for what ever reason it really makes life difficult.
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Leonard Johnson profile photo
Score 10 out of 10
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Performance

10
I love using IT Glue. It gives me a lot of information that would normally take me a lot more time to find. I find creating knowledge base articles and updating passwords easy to do. If I'm on the phone with a client then IT Glue is all I need to help satisfy their needs.
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Rob Rotundo profile photo
Score 6 out of 10
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Performance

7
IT Glue performance overall is fine. It loads quickly. One of the biggest disappointments is the mobile app. It's basically useless. It only shows passwords. We simply use the mobile version of the website, but that has its own issues due to the way it displays and being able to scroll through the menu.
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Score 10 out of 10
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Performance

10
It’s always available, and has integration with RMM, PSAs, and other vendors are easy and fast. Data is kept live, and it had great auditing capabilities.
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About IT Glue

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. Additionally, the vendor says by eliminating wasted time, IT Glue gives organizations more time to focus on what matters - growing their business.

IT Glue Features

Has featureFlexible Assets
Has featurePassword Management
Has featureAPI & Documentation Automation
Has featureKnowledge Base & SOPs
Has featureSOC 2 Compliant

IT Glue Screenshots

IT Glue Integrations

Autotask, Zapier, Datto, Slack, SolarWinds Remote Monitoring & Management, Lucidchart, SolarWinds N-central, Jamf Pro, Pulseway, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Kaseya Virtual System Administrator (VSA), Warranty Master

IT Glue Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$19per user
Select$29per user
Enterprise$39per user

IT Glue Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

IT Glue Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:North America, EMEA, South Africa, Australia, New Zealand
Supported Languages: English