IT Glue Reviews

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Score 9.1 out of 100

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Reviews (1-19 of 19)

Russ Taylor | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

We use IT Glue to keep all our customer data organized, in sync, and shared to our technicians. We also use the My Glue portion for several clients to grant them access to their passwords and commonly needed information. Finally, it makes a fantastic password generator.
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John Lewis | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Documentation is one of those fields that we have struggled with in the past. To be honest, we looked at several competitors before landing on IT Glue simply because of the cost but found ourselves unhappy with everything we tried. When we finally decided to try we saw why so many other MSPs use it in their environments; because it does what it is supposed to do in an organized, efficient, and very well designed way.
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Dale Bradford | TrustRadius Reviewer
August 27, 2019

IT Glue and you!

Score 10 out of 10
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Use Cases and Deployment Scope

We made the decision a couple years ago to bring our help desk in-house. With that we had to find a way to collect all the information we had on our customer base in one central, secure, location. After a few months of tossing ideas around we decided to demo ITGlue, and it has been the best decision we have made.. With IT Glue's integrations and their easy to use interface, implementing it and training our help desk staff was so easy!
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Sam Kemp | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

IT Glue is being used on our technical team to handle all inventory/asset, password, knowledgebase management to support our customers. It allows us to have a one-stop-shop for any information our techs may need.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

We use IT glue in our tech services department. We are using it to store config info and passwords as well as any help docs we create. We are using IT Glue to replace all of our old spreadsheets and Word documents/one note that contained most of this information. We have also integrated IT Glue with Connectwise, Meraki and Datto to make sure all config into is captured for our customers
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

IT Glue is used mainly as a documentation source for the company I work for. We have a sync with ConnectWise Manage that brings over all of our contacts and configurations to one central location. We are able to tie in specific configurations with specific vendors which makes it easy to track down the information we need.
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Glen Nash | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

IT Glue documents all of our clients' and internal IT information. It is being used across our organization and allows all departments to share the same info. It has created one standard format and location for all needed account information. We would have a difficult time staying on top of documenting ever changing landscapes without this product.
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Leonard Johnson | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

IT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.
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Shaun Joubert | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

IT Glue has been implemented throughout our entire Managed Services division.

IT Glue has allowed us to quickly and easily access client information such as passwords, vendor management information and all the relevant services our clients have set up.

We have also been able to integrate IT Glue into Autotask to set up quick links to relevant information based on keywords.
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William Pote | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

We use IT Glue in almost every aspect of our business. From managing client documentation to writing SOPs for how we communicate to prospects. It really has given us a centralized repository to manage our business within. Since upgrading to the enterprise license, we've been able to save even more time because of the API integrations with all of the tools that we use.
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Rob Rotundo | TrustRadius Reviewer
Score 6 out of 10
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Use Cases and Deployment Scope

IT Glue is being used across our entire company, but mostly for our tech side. It helps to organize configurations, passwords, accounts, etc...all into one easy to find place. It basically takes place of needing a separate inventory system and knowledge base. By "gluing" it all together, it's easier to quickly find the info we need.
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Derek Schroeder | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

IT Glue is our primary documentation system. We use it for all information about our clients and as much as possible for internal information. It addresses the problem of "where and how" to put client data, logins, and instructional checklists/guides. We utilize IT Glue for all of our documentation on setup guides and how-to fixes.
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Alissa Levanway | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

We utilize IT Glue for saving passwords, organizing documents related to trainings, saving confidential customer information. It is a place where we can give specific access to items that only a few people or all people needing access to. It has a password generator so you know if you're setting up a new passcode to something, you have one to choose that is secure and strong.
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Jennifer Henney | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

We are using IT Glue to document our MSP clients as well as our internal SOPs and KBs. We chose it not only because it appeared to be the most robust documentation solution for MSPs available, plus it integrates with a large number of our other tools. The ultimate goal is to have IT Glue be the central repository of information for our entire organization. We were previously keeping our clients' network books in OneNote and Excel spreadsheets and our internal documentation scattered around a shared drive and SharePoint.
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Ian Hansen | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

IT Glue has been a great tool for us. Finally, a provider has gotten it right in providing the flexibility needed for IT documentation for managed service providers. Our firm moved to IT Glue over a year ago and has greatly benefited from its features and resources, and continual new features added. At this point, we're heavily steeped in the solution with it integrated into our client onboarding systems, and much for the better, compared to prior systems we used. We opted not to use the password storage part of IT Glue (we're using a separate utility for this), but IT Glue can do that, too. IT Glue for managed IT service providers is definitely worth checking out.
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Wil Buchanan | TrustRadius Reviewer
Score 5 out of 10
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Use Cases and Deployment Scope

We use IT Glue as our documentation platform. Our initial setup involved manually migrating thousands of pages of documentation out of our old system. There were some automation steps that we could have taken, but we decided to do it manually to preserve formatting and to clean up years of old documentation.


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Benjamin Kaeding | TrustRadius Reviewer
Score 6 out of 10
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Use Cases and Deployment Scope

We love how easy IT Glue is to use to create and organize new documentation. We use It Glue document procedures configurations. Unfortunately, there is one major drawback when it comes to the ability to search. If this could be corrected, I think we would be much more pleased with it.
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About IT Glue

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. Additionally, the vendor says by eliminating wasted time, IT Glue gives organizations more time to focus on what matters - growing their business.

IT Glue Features

Has featureFlexible Assets
Has featurePassword Management
Has featureAPI & Documentation Automation
Has featureKnowledge Base & SOPs
Has featureSOC 2 Compliant

IT Glue Screenshots

IT Glue Integrations

Datto Autotask PSA, Zapier, Datto, Slack, SolarWinds Remote Monitoring & Management, Lucidchart, SolarWinds N-central, Jamf Pro, Pulseway, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Kaseya Virtual System Administrator (VSA), Warranty Master

IT Glue Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$19per user
Select$29per user
Enterprise$39per user

IT Glue Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

IT Glue Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:North America, EMEA, South Africa, Australia, New Zealand
Supported Languages: English