An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a …
Starting at $29 per month per user (5 user minimum)
View PricingOverview
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…
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Pricing
Basic
$29.00
Cloud
per month per user (5 user minimum)
Select
$34.00
Cloud
per month per user (5 user minimum)
Enterprise
$39.00
Cloud
per month per user
Entry-level set up fee?
- $545 one-time feeRequired
For the latest information on pricing, visithttps://www.itglue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user (5 user minimum)
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
IT Glue Features
- Supported: Flexible Assets
- Supported: Password Management
- Supported: API & Documentation Automation
- Supported: Knowledge Base & SOPs
- Supported: SOC 2 Compliant
IT Glue Screenshots
IT Glue Videos
IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform
IT Glue Integrations
IT Glue Competitors
IT Glue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, EMEA, South Africa, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
IT Glue starts at $29.
Reviewers rate Usability highest, with a score of 9.
The most common users of IT Glue are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.
Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.
Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.
Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.
Attribute Ratings
Reviews
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October 06, 2022
An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a 2fa/OTP option to track 2fa codes for client portal logins, which is great. Our team uses this to be able to work on multiple clients with multiple techs. The product itself has MFA to get in to help keep everything secured.
July 09, 2022
Opened our eyes to how documentation should be
Score 6 out of 10
Vetted Review
Verified User
IT Glue is probably the most common documentation platform for Managed IT Service Providers. Primary benefits are keeping your knowledge in one place and within arms reach of the techs who need it most. Easily searchable, quite a few integrations (though not all are created equal). We use it as it was designed and are mostly happy with it.
April 28, 2022
IT Glue is the agile and feature rich database and resource manager your IT Office has been looking for.
IT Glue is a robust flexible database that is absolutely vital in our office. It helps us keep the large amounts of wildly variable information secure and accessible. My favorite features [are]: password management for clients, and the ability to link records to one another.
June 15, 2021
IT Glue - Over-priced and under-whelmed
Score 1 out of 10
Vetted Review
Verified User
IT Glue is being used across our organization to secure client data. As a Technology Support Provider, we keep a lot of info on our client's technology and a tool like IT Glue is needed to quickly store it and access it securely. It needs to be accessible to all staff and preferably to clients too.
April 02, 2021
IT Glue - Swell and Narly
We use it to keep track of our customer's computers, servers and networks.
February 24, 2021
IT Glue Review
IT Glue is used primarily by our helpdesk and projects departments. It is intended to be used across the organization but due to its inconsistent search function and strong learning curve on how to find information, it is not used by other departments.
It addresses most documentation items by allowing us to put in what key information someone new would need to reference or something that does not change often. It does not fulfill the need for easy edits or submissions for ever changing items or major projects.
It addresses most documentation items by allowing us to put in what key information someone new would need to reference or something that does not change often. It does not fulfill the need for easy edits or submissions for ever changing items or major projects.
February 19, 2021
The world of information, all at your fingertips.
IT Glue for us is the central documentation database for all of our MSP Resolutions. We have a dedicated position to publish and create guides for other technicians to follow for quick and rapid resolutions with customers while both on and off the phone. The problems this program resolves is certainly documentation and formal policy organization, and heavily on contact numbers and integrations with our toolsets.
We use IT Glue to keep all our customer data organized, in sync, and shared to our technicians. We also use the My Glue portion for several clients to grant them access to their passwords and commonly needed information. Finally, it makes a fantastic password generator.
November 25, 2019
Holding all of your IT world together
We use IT glue in our tech services department. We are using it to store config info and passwords as well as any help docs we create. We are using IT Glue to replace all of our old spreadsheets and Word documents/one note that contained most of this information. We have also integrated IT Glue with Connectwise, Meraki and Datto to make sure all config into is captured for our customers
October 13, 2019
IT Glue is an absolute must-have for any MSP
IT Glue is being used on our technical team to handle all inventory/asset, password, knowledgebase management to support our customers. It allows us to have a one-stop-shop for any information our techs may need.
October 10, 2019
IT Glue - Great Documentation Tool
IT Glue is used mainly as a documentation source for the company I work for. We have a sync with ConnectWise Manage that brings over all of our contacts and configurations to one central location. We are able to tie in specific configurations with specific vendors which makes it easy to track down the information we need.
September 24, 2019
The best documentation platform, hands down.
Documentation is one of those fields that we have struggled with in the past. To be honest, we looked at several competitors before landing on IT Glue simply because of the cost but found ourselves unhappy with everything we tried. When we finally decided to try we saw why so many other MSPs use it in their environments; because it does what it is supposed to do in an organized, efficient, and very well designed way.
August 27, 2019
IT Glue and you!
We made the decision a couple years ago to bring our help desk in-house. With that we had to find a way to collect all the information we had on our customer base in one central, secure, location. After a few months of tossing ideas around we decided to demo ITGlue, and it has been the best decision we have made.. With IT Glue's integrations and their easy to use interface, implementing it and training our help desk staff was so easy!
May 31, 2019
IT Glue, it is for you.
IT Glue documents all of our clients' and internal IT information. It is being used across our organization and allows all departments to share the same info. It has created one standard format and location for all needed account information. We would have a difficult time staying on top of documenting ever changing landscapes without this product.
April 11, 2019
IT Glue is easy to use and is a lot of fun to learn
IT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.
March 11, 2019
Must have IT documentation tool
Used for documentation purposes of our internal assets and documents, but also our customers.
February 02, 2019
IT Glue eases documentation worries
We use IT Glue in almost every aspect of our business. From managing client documentation to writing SOPs for how we communicate to prospects. It really has given us a centralized repository to manage our business within. Since upgrading to the enterprise license, we've been able to save even more time because of the API integrations with all of the tools that we use.
January 29, 2019
IT Glue - Strong adhesive? Or basically a bandaid?
IT Glue is being used across our entire company, but mostly for our tech side. It helps to organize configurations, passwords, accounts, etc...all into one easy to find place. It basically takes place of needing a separate inventory system and knowledge base. By "gluing" it all together, it's easier to quickly find the info we need.
November 27, 2018
KB Management at the next level
IT Glue has been implemented throughout our entire Managed Services division.
IT Glue has allowed us to quickly and easily access client information such as passwords, vendor management information and all the relevant services our clients have set up.
We have also been able to integrate IT Glue into Autotask to set up quick links to relevant information based on keywords.
IT Glue has allowed us to quickly and easily access client information such as passwords, vendor management information and all the relevant services our clients have set up.
We have also been able to integrate IT Glue into Autotask to set up quick links to relevant information based on keywords.
November 26, 2018
IT Glue - the essential MSP documentation solution
IT Glue is our primary documentation system. We use it for all information about our clients and as much as possible for internal information. It addresses the problem of "where and how" to put client data, logins, and instructional checklists/guides. We utilize IT Glue for all of our documentation on setup guides and how-to fixes.
October 16, 2018
IT Glue - Documentation at its best
Score 9 out of 10
Vetted Review
Verified User
We utilize IT Glue for saving passwords, organizing documents related to trainings, saving confidential customer information. It is a place where we can give specific access to items that only a few people or all people needing access to. It has a password generator so you know if you're setting up a new passcode to something, you have one to choose that is secure and strong.
April 23, 2018
Huge initial outlay leads to huge gains in productivity
We are using IT Glue to document our MSP clients as well as our internal SOPs and KBs. We chose it not only because it appeared to be the most robust documentation solution for MSPs available, plus it integrates with a large number of our other tools. The ultimate goal is to have IT Glue be the central repository of information for our entire organization. We were previously keeping our clients' network books in OneNote and Excel spreadsheets and our internal documentation scattered around a shared drive and SharePoint.
IT Glue has been a great tool for us. Finally, a provider has gotten it right in providing the flexibility needed for IT documentation for managed service providers. Our firm moved to IT Glue over a year ago and has greatly benefited from its features and resources, and continual new features added. At this point, we're heavily steeped in the solution with it integrated into our client onboarding systems, and much for the better, compared to prior systems we used. We opted not to use the password storage part of IT Glue (we're using a separate utility for this), but IT Glue can do that, too. IT Glue for managed IT service providers is definitely worth checking out.
October 13, 2017
IT Glue - Excellent place to create documentation that you will have a hard time finding
We use IT Glue as our documentation platform. Our initial setup involved manually migrating thousands of pages of documentation out of our old system. There were some automation steps that we could have taken, but we decided to do it manually to preserve formatting and to clean up years of old documentation.
October 12, 2017
Happy but Could be Happier
We love how easy IT Glue is to use to create and organize new documentation. We use It Glue document procedures configurations. Unfortunately, there is one major drawback when it comes to the ability to search. If this could be corrected, I think we would be much more pleased with it.