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Iterable

Iterable

Overview

What is Iterable?

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

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Recent Reviews

Iterable is It

9 out of 10
May 17, 2023
Incentivized
We use the Iterable platform as our main platform of customer-facing communication. We are able to communicate to our with our customer …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • A/B testing (57)
    9.0
    90%
  • Dashboards (58)
    7.9
    79%
  • Email deliverability reporting (57)
    7.6
    76%
  • Standard reports (58)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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What is Iterable?

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.2
Avg 7.8

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.1
Avg 7.6
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Product Details

What is Iterable?

Iterable is a customer communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Iterable boasts users among brands like Fender, Calm, and Box, who build customer-centric experiences at scale by delivering the right content to the right audience at the right time.

With over 100 technology integration partners, Iterable empowers marketers with data and technology to deliver memorable customer experiences at every touchpoint.

Iterable Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Additional Features

  • Supported: Segmentation on any field or criteria
  • Supported: Journey builder (without coding)

Iterable Screenshots

Screenshot of Iterable lets marketers build journeys without any codingScreenshot of Iterable gives marketers  necessary info on their campaigns, in real timeScreenshot of Iterable lets customers segment on any field or criteria, across millions of usersScreenshot of Iterable supports all marketing channels: email, web, mobile push, sms

Iterable Video

More about Iterable in 60 seconds.

Iterable Competitors

Iterable Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Braze, Klaviyo, and Customer.io are common alternatives for Iterable.

Reviewers rate List management highest, with a score of 9.2.

The most common users of Iterable are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-25 of 44)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
the main reason why we pick Iterable over the other software is first, it's broad functionality, this is one of the most efficient tools when it comes to its functionality. Second, it price range, it's affordability, we find Iterable cost efficient as we mainly used it on a daily basis.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Compared to other email products i've used, Iterable's good and simplifying everything and making it easy to use for any type of marketing. They also have a great UI for all their products.
Brian Schmidt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Iterable is generally better than many providers at handling large data sets and making them usable. Their workflow builder is one of the best, if not the best, I've seen and used. They also beat some other providers by having the number of channels they support and their ability to facilitate some they don't get through their workflows and APIs (like programmatic direct mail.)
Jennifer Gibbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Prior to working inside of Iterable, I was a massive fan of Keap. However, within this organization, we've "outgrown" the solutions we have inside of Keap. To do what we do inside of Iterable would be impossible and cost-prohibitive within that platform. But I still love Keap and would recommend it to medium and smaller businesses that aren't in a position to afford or use Iterable yet.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
What really impresses me about Iterable is that it has the power of Salesforce Marketing Cloud, and the easy-to-use interface of Braze, but what really sets it apart is its customer support. We have a dedicated team that we can access anytime who is there to advise on campaign strategy, product requests, or super in-the-weed technical questions. I've never used an automation tool that also provided weekly touchpoints with account managers and always-on support like Iterable has offered.
May 17, 2023

Iterable is It

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Iterable has a clean easy to use, user interface similar to Emarsys in that it’s very easy to use, but Iterable has a lot more capabilities than Emarsys. Iterable has many of the same functionalities as Salesforce except Salesforce is super expensive and has a terrible user interface, very unfriendly to marketers, and they nickel and dime you for every ad on that you want. Acoustic is very difficult to use in every way very counterintuitive not marketing-friendly at all. You basically need a developer to set it up and help you run it. Iterable is not that way you set it up and if you got everything in place then you’re ready to go
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The reason why I enjoy Iterable is that (1) they have an easy-to-use email builder, (2) their folder system makes finding campaigns more efficient, (3) their built on data which allows us to create highly dynamic and segmented campaigns, (4) they have a great journey builder that allows us to create advanced logic such as optimized send times, A/B splits, filter, etc. Iterable also has great customer support. When you work with them, they will set you up with a professional CSM that will help you through the on-boarding and any questions you have. They also have a live support team that's very knowledgeable and quick.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
When compared to Resci it actually seems less user friendly since it does not save our MANY template changes. Additioa lly setting up an AB Test as an experiment is not user friendly. I would advise updating list option to split audiences into groups. When compared to Attentive (speaking for INTL accounts only) Iterable seems very behind and does not seem to know best SMS practice... or much on international best practice also
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Iterable has more list management, segmenting, automation, and campaign building capabilities than the other 3 products we evaluated. Iterable makes it very easy to build emails that are mobile optimized.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The visualization tools in iterable for creating journeys are so much easier to use and adjust than in Marketo, Mailgun, or Mailjet. We have better performance metrics tracking in particular than in Mailjet or Marketo. It is also easier to see where we have made mistakes in emails and to adjust the code visually than in any of the other platforms.
Score 8 out of 10
Vetted Review
Verified User
Iterable is a complete cross-channel customer engagement platform. Use it to message your customers across various channels (email, SMS, push, in-app messages, and web push notification) and grow your customer base, boost engagement, and increase user lifetime value.Iterable lets you send the right message to the right device at the right time.
Score 9 out of 10
Vetted Review
Verified User
I've used Mailchimp for projects that were significantly smaller in scale, so it's difficult to compare the two. I've also heard that Mailchimp has improved quite a bit since I've used it. However, in my current experience that is one area where Iterable is better is the ability to customize customer traits and events to a specific business or industry.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It was a difficult choice at the time; both platforms provide a friendly user interface, tools to easily create your campaigns (flow-like tools), and SDKs and integrations with platforms like Twilio. We finally chose Iterable for its Catalog feature to "upload" data to their systems to be used in messages and also for its easy integration with Twilio's Segment.
Jason Paddock | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Cordial is superior in terms of what you can do with your data to personalize an email. Extremely powerful platform. Cordial's drag and drop editor (Sculpt) is lightyears ahead of Iterable's open source drag and drop builder.

Cordial didn't have any Fintech companies yet and we didn't want to be the first. Iterable had many recognized names so we went with them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Based on the way that we send emails, we decided to go with Iterable. We loved the different features that they had. The main decision for us was the option of the catalog. We saw great potential for this feature and it has definitely helped us tremendously with our email program. Iterable makes everything very straightforward and easy to use. They have great features and a great support team. You definitely feel supported with any programs that you build out within the system. Honestly, I think if you can imagine it, Iterable will help you build it out within their platform. The platform is marketer-friendly and easy to use. We love using Iterable.
Score 9 out of 10
Vetted Review
Reseller
Besides Klaviyo which has native integration, and plugins with eCommerce platforms like Shopify, Iterable's integration capability is more robust compared to other platforms such as Campaign Monitor, Mailchimp, and Mailjet when a business is using Shopify. Iterable supports different channels including web push, app push, in-app message, and SMS, as well as supports cross-channel automation journeys compared to other platforms such as Campaign Monitor, Mailchimp, and Mailjet.
James Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We used Adestra for several years, but we needed a lot of developer time to be able to leverage its abilities. They also failed to support our needs and improve the platform. These issues became substantially worse, and both customer support and account management became nearly non-existent when Adestra was purchased by Upland. At that point, we launched a 9 month-long search for a new ESP where we even interviewed customers of the top three ESPs we were considering. Iterable was hands down the easiest to use as well as the most robust and full-featured platform to replace Adestra with, not to mention the incredible level of support they offer.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We like the API the most, it seemed the most straightforward, it is easy to update profiles and user traits. Additionally, we use segment and we wanted something that could be a source and a destination in Segment. We also like the identify calls so you can track a customer anonymously and then when you identify them have all the history.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We found that list building and workflow filters within these two competitors were not as user-friendly and only our more technically minded staff could use them without requiring a lot of assistance. Whereas with Iterable you could have any member of the team build and use the product with very little help.
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