Name: ITM IT Asset Management
Price: 49 USD
Author: Greenitco technologies Pvt Ltd

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ITM IT Asset Management is a solution designed to track and manage IT and non-IT assets. According to the vendor, this software is suitable for small to large enterprises and caters to the needs of IT managers, administrators, asset managers, IT service providers, financial institutions, and healthcare organizations. The software aims to simplify asset management and compliance, helping organizations maintain control over their assets while meeting regulatory requirements.

## Key Features

**Asset Management & Tracking**: A comprehensive asset management solution for tracking and managing both IT and non-IT assets. It enables the management of hardware and software assets, ensuring software license compliance. Users can also track purchase orders, contracts, and maintenance history of assets, providing complete visibility of asset status, including location, user assignment, and history.

**Barcoding**: Efficient barcode functionality to simplify asset tracking. Users can generate and print barcode labels for assets and easily scan them to quickly identify and update asset information. According to the vendor, this feature streamlines physical asset audits and verification processes, saving time and improving accuracy.

**Asset Compliance**: Ensure compliance with asset management laws and regulations. The software automatically tracks and manages compliance requirements, such as Companies Act 2013 and Income Tax Act. It generates compliance reports and documentation, keeping organizations up-to-date with changes in compliance regulations.

**Asset History**: Maintain a comprehensive history of each asset, including acquisition, assignment, maintenance, and disposal. Users can track asset movements and changes in ownership or location, providing detailed asset information and history for auditing and reporting purposes. According to the vendor, this feature also helps identify trends and patterns in asset usage and performance.

**Mobile App**: Access asset management features on the go through a mobile app. Users can scan barcodes, update asset information, and perform asset audits using a smartphone or tablet. According to the vendor, this feature enables users to view asset details, history, and location from anywhere, anytime, increasing productivity and efficiency by managing assets remotely.

**Supplier Management**: Streamline the management and tracking of suppliers and vendors associated with assets. Users can maintain supplier contact information, contracts, and service level agreements, while tracking supplier performance and compliance with contractual obligations. According to the vendor, this feature facilitates streamlined communication and collaboration with suppliers.

**Change Management**: Track and manage changes to assets, such as upgrades, replacements, and retirements. Users can record change requests, approvals, and implementation details, ensuring proper documentation and communication of asset changes. According to the vendor, this feature maintains an audit trail of all asset change activities.

**Email Alerts & Thresholds**: Set up email alerts and notifications for asset-related events and thresholds. Users can receive alerts for asset maintenance, warranty expirations, upcoming renewals, and more in real-time. According to the vendor, this feature improves asset management efficiency and enables proactive maintenance.

**Network Discovery**: Automatically discover and inventory network assets. Users can scan and identify devices connected to the network, collecting and storing detailed information about network devices. According to the vendor, this feature ensures an up-to-date inventory of network assets.

**Procurement Management**: Streamline the procurement process for new assets. Users can create purchase orders, track delivery, and manage invoices, while linking procurement information to asset records for easy tracking and management. According to the vendor, this feature improves accuracy and efficiency in asset procurement.

Basic

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

osTicket

ITM IT Asset Management

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Greenitco technologies Pvt Ltd

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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ITM IT Asset Management

Overview

What is ITM IT Asset Management?