Excellent custom features make this a really rich ITSM product
We use Ivanti Neurons for ITSM across our IT solution. The main use is for logging, prioritising and resolving incidents and requests from …
Ivanti Neurons for ITSMFormerly Ivanti Service Manager (powered by Heat)
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Overview
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Read moreRecent Reviews
Popular Features
View all 13 features- Organize and prioritize service tickets (21)8.686%
- Self-service tools (20)8.282%
- ITSM collaboration and documentation (20)8.181%
- ITSM reports and dashboards (21)7.878%
Reviewer Pros & Cons
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Pricing
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What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Ivanti Neurons for ITSM Competitors
Ivanti Neurons for ITSM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Neurons for ITSM.
Reviewers rate Service-level management highest, with a score of 9.1.
The most common users of Ivanti Neurons for ITSM are from Enterprises (1,001+ employees).
Comparisons
View all alternativesCompare with
ServiceNow IT Service Management
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Jira Service Management
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Cherwell Service Management
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BMC Helix ITSM (Remedy)
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Ivanti ITSM Service Desk
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ManageEngine ServiceDesk Plus
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Zendesk Support Suite
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Micro Focus Service Manager
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Microsoft System Center Service Manager
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Jira Software
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Reviews and Ratings
 (38)
Attribute Ratings
Reviews
(1-14 of 14)- Popular Filters
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November 18, 2022
Excellent custom features make this a really rich ITSM product
Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management.
It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration options are almost endless
September 13, 2022
Ivanti Service Manager is a great product to help your IT Service Teams be more efficient
Score 9 out of 10
Vetted Review
Verified User
From what I've seen of ServiceNow, Ivanti Service Manager seems to be easier to configure for smaller teams. In addition, the expense necessary to fully build-out a ServiceNow system was much larger. Both systems follow ITIL framework recommendations quite closely, which was a major feature we were looking for in a Service Management system.
July 08, 2022
An ITSM platform which easily adapts to support countless lines of business outside of IT
Score 9 out of 10
Vetted Review
Verified User
Both products are very capable players in the Enterprise Service Management space, providing custom and secure environments which make it easy for multiple lines of business to co-exist on one common platform, with Ivanti Service Manager providing a more flexible concurrent licensing model, together with lower implementation and ownership costs.
March 14, 2022
Easily Customized Service Management Solution
Score 10 out of 10
Vetted Review
Verified User
Ivanti Service Manager really takes the idea of customizing the space - fully - to meet your individual needs to a new level. The system comes pre-built with a lot of useful workspaces and functionality, with the ability to fully customize everything from the look/feel to the triggered actions and scheduled actions that run the workspace. And if it's not there, simply build it!
December 14, 2021
Great product and easy to use
Score 9 out of 10
Vetted Review
Verified User
During our RFP and RFI, we were able to review Ivanti Service Manager (powered by Heat) against other companies to see the capabilities and cost structure they offered. Hands down, Ivanti Service Manager (powered by Heat) was an overwhelming success. Having the ability to use a model that is more like a retail company allowed us to expand to what is best for us.
May 28, 2021
Service and Asset Management on steroids!
Score 10 out of 10
Vetted Review
Verified User
- ServiceNow, Cherwell Service Management, BMC Track-It! and BMC Helix ITSM (Remedy)
There is no comparison. Ivanti Service Manager outperforms them all. ServiceNow looks great on the surface and has amazing marketing, however you need deep pockets and a very long implementation cycle. BMC's Track-It and Remedy are near end of life. Cherwell, a Frontrange/Ivanti Service Manager spin-off falls short in many features and client base.
April 27, 2021
IVanti Service Manager - great product if you have the ability to customize to your business. Very powerful
I am not in the position to evaluate the competitors, that happened with people above me in the organization. Before this we used custom programs and were reliant upon developers.
March 16, 2021
Great ITSM product
Does mostly the same things but better price.
October 04, 2019
ISM, automation is everything
Score 7 out of 10
Vetted Review
Verified User
- Spiceworks and ServicePro
There is no comparison. ISM's customization and scale-ability run circles around both software previously used. Additionally, the implementation of a user portal available outside of a local network provides on the run support for those users who do not work in a traditional office environment. This system has cut down phone calls and inquiries about pending service requests.
February 12, 2019
Solid and reliable Service Delivery solution with ample of out-of-the-box modules and features to hit the ground running
Score 8 out of 10
Vetted Review
Verified User
Cherwell is not widely used in South Africa. For us, it was vital to have local representation and partners to assist with support and development.
February 07, 2019
A ticket system that works quite well
Score 9 out of 10
Vetted Review
Verified User
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
It is much better from a a service standpoint. CRM handles all customer tasks but excels at none.
We went with the HEAT Service Management Product because we already had HEAT Voice in-house, and the advantages of integration were inherent with it. We were offered alternatives to evaluate but opted to remain under the HEAT/Ivanti umbrella because of this integration capability along with the ability to self-configure and implement for our service line.
March 01, 2018
The HEAT is on.
HEAT Service Management is more flexible and less complicated.
July 08, 2014
Frontrange ITSM review (older version)
Most recently, BMC Remedy, ServiceNow. Remedy seems to be the most established and ServiceNow is even more complicated than ITSM. We operated but did not select ITSM, so there was no choice at the time.