Ivanti Neurons for ITSM Reviews & Ratings 2023

Q: What are Ivanti Neurons for ITSM's top competitors?

IFS Assyst , BMC Helix ITSM (Remedy) , and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Neurons for ITSM.

Ivanti Neurons for ITSM

Overview

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Excellent custom features make this a really rich ITSM product

8 out of 10

November 18, 2022

We use Ivanti Neurons for ITSM across our IT solution. The main use is for logging, prioritising and resolving incidents and requests from …

An excellent customizable product

8 out of 10

October 18, 2022

Ivanti Service Manager (powered by Heat) is completely customizable and can be process driven. Excellent product for multiple departments …

Ivanti Service Manager is a great product to help your IT Service Teams be more efficient

9 out of 10

September 13, 2022

We use Ivanti Service Manager to provide a Self Service IT support to over 15,000 employees at our organization. ISM is the main intake …

An ITSM platform which easily adapts to support countless lines of business outside of IT

9 out of 10

July 08, 2022

Ivanti Service Management is used across the University in an Enterprise Service Management context, helping to support students, staff, …

Easily Customized Service Management Solution

10 out of 10

March 14, 2022

We use Ivanti Service Manager to provide a self-service solution for internal customers, record Incidents and Requests, manage our Change …

Ivanti Service Manager (powered by Heat)--designed for all business units

9 out of 10

December 30, 2021

We use it across many different business units. The primary features we use are basic help desk (Incident), Problem, Change, Reporting, …

Powerful and customizable product. Room for improvement regarding performance and search functionality

8 out of 10

December 17, 2021

We are using Ivanti Service Manager in our company in order to provide the end users with a robust tool to submit their requests and …

Great product and easy to use

9 out of 10

December 14, 2021

Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the …

Service and Asset Management on steroids!

10 out of 10

May 28, 2021

Ivanti Service Manager (ISM), formerly HEAT, is an ITSM ticketing tool that our clients use for Incident Management, Change Management, …

The Heat(service manager) is on!

9 out of 10

April 28, 2021

We use the tool in out IT department, with over 80 staff. We are currently looking to expand the use to HR, Health Records and Facility …

IVanti Service Manager - great product if you have the ability to customize to your business. Very powerful

8 out of 10

April 27, 2021

We are using [Ivanti Service Manager (powered by Heat)] to facilitate all of our MSP style functions including ticketing, knowledge base, …

Great ITSM product

10 out of 10

March 16, 2021

Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests …

Feature rich, configurable, affordable.

9 out of 10

January 22, 2021

It first started as for us as an IT ticketing system but we soon realised the capability of the platform and began deploying it across the …

eyebrow raising

8 out of 10

January 16, 2021

Ivanti Service Manager (powered by Heat) helped in evaluating vulnerabilities and helped with security fixes.
We have a few Mac's and were …

ISM, automation is everything

7 out of 10

October 04, 2019

Ivanti Service Manager was being utilized as a ticketing and accountability tool to manage work within a 35 member IT department. It was …

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Popular Features

View all 13 features

Organize and prioritize service tickets (21)
8.6
86%
Self-service tools (20)
8.3
83%
ITSM collaboration and documentation (20)
8.1
81%
ITSM reports and dashboards (21)
7.9
79%

Reviewer Pros & Cons

View all pros & cons

Tracking updates from suppliers
SLAs are difficult to track sometimes

Verified User

Employee in Information Technology

Pharmaceuticals Company, 1001-5000 employees

Customized service requests
Too many notifications out of the box

Michael Abraniuk

Desktop Support Analyst

City of Leduc (Government Administration, 201-500 employees)

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Pricing

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Ivanti Neurons for ITSM

N/A

Unavailable

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

28 people want pricing too

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per year

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Jira Service Management

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What is Jira Service Management?

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8Avg 8.1

8.6
Organize and prioritize service tickets
(21) Ratings
Prioritize tickets to ensure most urgent are tackled first
7.5
Expert directory
(19) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
8.2
Service restoration
(17) Ratings
Impact assessment and automated fixes for common problems
8.3
Self-service tools
(20) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
7.7
Subscription-based notifications
(15) Ratings
Users subscribe to notifications for ticket updates
8.1
ITSM collaboration and documentation
(20) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
7.9
ITSM reports and dashboards
(21) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

8.8Avg 8.1

Change management

Ensuring standardized processes for making changes to IT infrastructure

9Avg 8.3

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Product Details

About
Competitors
Tech Details
FAQs

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Ivanti Neurons for ITSM Competitors

Ivanti Neurons for ITSM Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Neurons for ITSM.

Reviewers rate Service-level management highest, with a score of 9.1.

The most common users of Ivanti Neurons for ITSM are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(38)

Attribute Ratings

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October 18, 2022

An excellent customizable product

Michael Abraniuk

Desktop Support Analyst

City of Leduc (Government Administration, 201-500 employees)

Score 8 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Ivanti Service Manager (powered by Heat) is completely customizable and can be process driven. Excellent product for multiple departments (IT, HR, etc.) to use service requests. A lot of work at the front will pay off at the end. Since it can do so much, it is hard to decide what you want it to do at the start. If you are implementing it, take your time to decide which of the modules you need (Incident, Service, Problem, Change, etc.) and implement those. Get used to them and then expand. Gives too many notifications out of the box but those can be turned off or removed.

Pros and Cons

Customized service requests
Customized dashboards
Customized processes

Too many notifications out of the box

Likelihood to Recommend

Well suited: Equipment request from a catalog, password reset where authorization is required, software change requests, problem management, using calendars, several departments that may interact

Ivanti Neurons for ITSM Feature Ratings

Incident and problem management (7)

70%

7.0

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 90%
9.0
Self-service tools: 80%
8.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

53.33333333333333%

5.3

Configuration mangement: 80%
8.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: N/A
N/A

Change management (3)

60%

6.0

Change requests repository: 80%
8.0
Change calendar: 100%
10.0
Service-level management: N/A
N/A

Return on Investment

Automation of our phishing button in Incident saves about 70 hours of work per year
Tracking of tasks shows the true amount of work
Started departments outside of IT on tracking requests