Ivanti Neurons for ITSM

Ivanti Neurons for ITSM
Formerly Ivanti Service Manager (powered by Heat)

Score 8.4 out of 10
Ivanti Neurons for ITSM

Overview

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
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Recent Reviews

Great product and easy to use

9 out of 10
December 14, 2021
Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the …
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Great ITSM product

10 out of 10
March 16, 2021
Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests …
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Popular Features

View all 13 features
  • Organize and prioritize service tickets (21)
    8.6
    86%
  • Self-service tools (20)
    8.3
    83%
  • ITSM collaboration and documentation (20)
    8.1
    81%
  • ITSM reports and dashboards (21)
    7.9
    79%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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N/A
Unavailable

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

28 people want pricing too

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.8Avg 8.1

Change management

Ensuring standardized processes for making changes to IT infrastructure

9Avg 8.3
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Product Details

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Ivanti Neurons for ITSM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Neurons for ITSM.

Reviewers rate Service-level management highest, with a score of 9.1.

The most common users of Ivanti Neurons for ITSM are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Michael Abraniuk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Ivanti Service Manager (powered by Heat) is completely customizable and can be process driven. Excellent product for multiple departments (IT, HR, etc.) to use service requests. A lot of work at the front will pay off at the end. Since it can do so much, it is hard to decide what you want it to do at the start. If you are implementing it, take your time to decide which of the modules you need (Incident, Service, Problem, Change, etc.) and implement those. Get used to them and then expand. Gives too many notifications out of the box but those can be turned off or removed.
  • Customized service requests
  • Customized dashboards
  • Customized processes
  • Too many notifications out of the box
Well suited: Equipment request from a catalog, password reset where authorization is required, software change requests, problem management, using calendars, several departments that may interact
Incident and problem management (7)
70%
7.0
Organize and prioritize service tickets
80%
8.0
Expert directory
70%
7.0
Service restoration
90%
9.0
Self-service tools
80%
8.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
90%
9.0
ITSM asset management (3)
53.33333333333333%
5.3
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
N/A
N/A
Change management (3)
60%
6.0
Change requests repository
80%
8.0
Change calendar
100%
10.0
Service-level management
N/A
N/A
  • Automation of our phishing button in Incident saves about 70 hours of work per year
  • Tracking of tasks shows the true amount of work
  • Started departments outside of IT on tracking requests
30
IT and HR
1
Account administration (similar to AD), Developer (flowcharting with some code)
  • Tracking of work
  • Prioritization of issues
  • Service catalog
  • Change of personal information requests
  • On-boarding
  • Off-boarding
  • Project Management
Just signed the PO
Support is very responsive
No, the support available is already excellent. Most of the support people are or can refer you to the system engineers
No
During the initial setup
Our end clients have a greater uptake of the automated service requests than previously
Very knowledgeable but expensive. Balancing their time on the implementation was a challenge. Try to develop the expertise in house through training after implementation to reduce costs.
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