Ivanti Neurons for ITSM

Ivanti Neurons for ITSM
Formerly Ivanti Service Manager (powered by Heat)

Score 8.4 out of 10
Ivanti Neurons for ITSM

Overview

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
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Recent Reviews

Great product and easy to use

9 out of 10
December 14, 2021
Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the …
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Verified User
Director

Great ITSM product

10 out of 10
March 16, 2021
Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests …
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Verified User
Analyst
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Popular Features

View all 13 features
  • Organize and prioritize service tickets (21)
    8.6
    86%
  • Self-service tools (20)
    8.2
    82%
  • ITSM collaboration and documentation (20)
    8.1
    81%
  • ITSM reports and dashboards (21)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Pharmaceuticals Company, 1001-5000 employees
Michael Abraniuk | TrustRadius Reviewer
Michael Abraniuk
Desktop Support Analyst
City of Leduc (Government Administration, 201-500 employees)

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Pricing

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Ivanti Neurons for ITSM

Ivanti Neurons for ITSM

N/A
Unavailable

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

28 people want pricing too

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.8Avg 8.1

Change management

Ensuring standardized processes for making changes to IT infrastructure

9Avg 8.3
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Product Details

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Ivanti Neurons for ITSM Competitors

Ivanti Neurons for ITSM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Neurons for ITSM.

Reviewers rate Service-level management highest, with a score of 9.1.

The most common users of Ivanti Neurons for ITSM are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (38)

Attribute Ratings

Reviews

(1-9 of 9)
Popular Filters
Companies can't remove reviews or game the system. Here's why
March 14, 2022

Easily Customized Service Management Solution

Verified User
Technician in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
The ISM Cloud desk is always friendly and supportive. They respond quickly whether you log a ticket in the portal, or post a question to the Community Forums. Service Desk agents are extremely knowledgeable about the product, and have often been able to solve issues for me without needing to escalate.
December 30, 2021

Ivanti Service Manager (powered by Heat)--designed for all business units

Jesse Miller | TrustRadius Reviewer
Jesse Miller
IT Specialist
SouthStar Bank (Banking, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
December 17, 2021

Powerful and customizable product. Room for improvement regarding performance and search functionality

George Velianitis | TrustRadius Reviewer
George Velianitis
IT Support Specialist
Essity (Health, Wellness and Fitness, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Support Rating
7
Initial response is usually fast, but solving issues takes longer than expected and most of the times it is not clear what exactly the issue is and when it is going to be solved. It would be helpful to know if there are already complaints by other customers regarding new issues, so that we know that we are not alone and that Ivanti support is already aware of the problems.
May 28, 2021

Service and Asset Management on steroids!

Gregor Anton | TrustRadius Reviewer
Gregor Anton
Ivanti Consultant (formerly HEAT Consultant)
a19 Consulting (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
8
Ivanti Support does a reasonably good job at support but lacks hands-on consulting expertise and ability to raise enhancement requests. Ivanti outsources all their project to business partners, so experience will vary. Working directly with an experience ISM Consulting company like a19 consulting overcomes many obstacles and hurdles faced with business partners.
January 22, 2021

Feature rich, configurable, affordable.

Verified User
Team Lead in Information Technology
Education Management Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Support Rating
9
The support we've had from Ivanti has been excellent. While we might not always get the answer we want, they always take the time to listen, to test and troubleshoot and do their best to solve the problem or help us find a suitable workaround.
October 04, 2019

ISM, automation is everything

Cameron Council | TrustRadius Reviewer
Cameron Council
Senior Support Analyst
California Baptist University (Higher Education, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Support Rating
10
Just call them up and you'll see. I don't know what it is about that Colorado support office but everyone is always in a good mood and they are so very knowledgeable about the product. Ren was my go-to, her technical knowledge is solid.
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