Ivanti Endpoint ManagerFormerly LANDESK Management Suite
Overview
What is Ivanti Endpoint Manager?
Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.
TrustRadius Insights
Ivanti Unified Endpoint Manager is Unparalleled
A Very Powerful Tool To Manage A Wide Range Of Devices
Excellent product but still has room for improvement
UEM by Ivanti: You didn't know so much was possible!
Unified Endpoint Manager helps us with Windows 10 settings roaming
Move over SCCM, Ivanti's EndPoint Manager is the future
Ivanti Endpoint Manager - A one-stop solution to your IT patch and inventory needs
Ivanti manages my endpoints with ease
Long Time User's Review
Great features with a lot of potential
Ivanti gets the job done and does it well
Ivanti UEM
Ivanti EPM gets better every year!
LANDESK -- Worth it?
Awards
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Reviewer Pros & Cons
Pricing
What is Ivanti Endpoint Manager?
Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Microsoft Intune?
Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM…
Product Details
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What is Ivanti Endpoint Manager?
Ivanti Endpoint Manager Technical Details
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Frequently Asked Questions
Comparisons
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Reviews and Ratings
(58)Community Insights
- Business Problems Solved
- Recommendations
Ivanti Unified Endpoint Manager, formerly known as LANDESK Management Suite, is a versatile software utilized globally across IT business units for asset management and solving remote support issues. It offers a wide range of features such as patching, software distribution, imaging, monitoring, and inventory management. Users benefit from improved support capabilities and better response to vulnerability attacks. The software enables efficient remote deployment of software/images, troubleshooting, and quick management of thousands of computers across different locations. Additionally, it provides additional functionality for asset management, reporting, and system administration. While some users have mentioned the higher cost and learning curve involved in ticketing conventions, overall, Ivanti Unified Endpoint Manager proves effective for managing assets, distributing software, standardizing imaging, and enhancing security measures.
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Users recommend opting for the self-hosted version of Ivanti instead of the cloud version, as it provides more control and flexibility in managing IT assets and processes.
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Reviewers suggest implementing regular updates and patches to ensure smooth and secure software performance. Applying these updates has resulted in significant improvements in stability and reliability of the IT infrastructure.
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Customers recommend leveraging Ivanti's integration capabilities with other systems and tools. By integrating Ivanti with existing IT management solutions, users have streamlined workflows, improved efficiency, and gained better visibility into their IT operations.
Attribute Ratings
Reviews
(1-22 of 22)Ivanti Unified Endpoint Manager is Unparalleled
- OS provisioning
- Patch management
- Software distribution (on premises)
- PC remote assistance
- Remote assistance for macOS
- Software distribution (through gateway)
- Error codes when software distribution fails
A Very Powerful Tool To Manage A Wide Range Of Devices
- Patching
- Inventory
- User self-service software installation through Ivanti Portal
- Vulnerability management
- Management Console is not web based and only runs on Windows.
- Support and documentation is hard to find sometimes.
Excellent product but still has room for improvement
- Inventory
- Patch management
- Software deployment
- Administrator Console Interface
- Web interface
- Portal Manager Interface
- Cloud-based replacement to on-prem
If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Move over SCCM, Ivanti's EndPoint Manager is the future
- Flexibility - EM is Agent based and supports a wide range of devices/products.
- Reporting - Xtraction is a great tool to dive deep into your environment for real time reporting.
- Patching - Go beyond just Microsoft patches. EM includes a whole slew of third-party patches as well as being able to do custom patches.
- Pricing - Ivanti has made huge strides to simplify pricing, but still has some way to go.
- Reduced ROI without the full suite of products.
- Agent Upgrade and repair can be troublesome
As Ivanti brings on more products through acquisitions, they limit themselves by forcing to many key products to a-la-cart purchasing.
- Patch management. You can devise multiple patch strategies, automate patching, and really drive your environment to a secure posture.
- Software distribution. There are multiple avenues to take when it comes to distributing software, and Ivanti can support many of them. Their interface makes it easy to build packages, and using their distribution methodology, it is efficient in performing rapid mass deployments.
- Device inventory. Out of the box, Ivanti gathers a lot of information on a device and you can report on nearly anything you want. They also have mechanisms in place to gather additional information from clients that are not standard, enhancing reporting capabilities and allowing you to provide useful data to your customers.
- Patch reporting. Ivanti is still largely user and device centric when it comes to reports. Reporting on patches is still lacking out of the box. Through other tools, we can take the patch data and build the necessary reports, but we should be able to do this with Ivanti natively.
- Documentation. While it has improved, Ivanti is still behind on documentation for their products, especially the smaller add-ons to the main suites. Their employees are willing to help teach on different aspects of the product, but a lot of this information should already be included in documentation.
Ivanti manages my endpoints with ease
- Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
- Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
- Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.
- The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
- Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
- Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.
Great features with a lot of potential
- Patch management.
- Inventory data.
- Reports based on inventory data.
- Console hangs, inconsistent UX design makes daily usage slower and more difficult.
- Reported bugs, defects in design, or enhancements often appear to go unresolved unless deemed critical application failures.
- Quality Assurance of releases is hit or miss. Sometimes there seem to be more bugs introduced than resolved.
Ivanti gets the job done and does it well
- Provisioning machines.
- Automating software deployments.
- Troubleshooting with end users.
- Reducing the amount of bugs with updated/new software.
- Better alerting of problematic events like hung scheduling or inventory service.
- Better alerting capabilities through email or prompts on the server/console side.
- Ability to continue a template where it last left off, even if failed.
Ivanti UEM
- Managing endpoints
- Software distribution
- Managing Apple devices could be better
Ivanti Endpoint Manager Review
- Remote control access.
- Software distribution.
- Patch management.
- Distribution packages.
- Patch management
- Scheduling tasks.
Endpoint Manager Rocks
- Ease of management (sysadmin).
- Simple deployment to assets.
- Valuable quantifiable data and reporting tools.
- Broader more granular reporting options.
- More robust security controls, they are great but I believe it could go a bit deeper in certain specific cases.
- Mobile device management dashboard/console could use some improvement.
Ivanti Endpoint Manager is great
- Push software remotely. If someone needs software installed or updated, I can push it without them having to be there as long as the PC is on.
- Imaging remotely. I can image a PC in place without having to bring to back to my office.
- Remoting on to a PC to manually do something that can't be pushed.
- Error codes are not always specific, when you don't know how to troubleshoot them it becomes easier to just do the task manually.
- Better Mac support. While the client has gotten better since becoming Ivanti, there's still room for improvement.
- Improving "My Tasks" section, I was advised not to use this because it can cause tasks to fail.
Ivanti can save you time
We utilize Ivanti Endpoint Manager on all of our endpoints around the organization.
We use it daily to provide remote support, push tasks and fixes we have built, and also use it as our patch management solution.
- Updated Device inventory
- Security information
- If I need information off a device(s) I can build a task or query to find those machines.
- More stable versions (Not having to completely update my core on a yearly basis)
- Updating community documents sooner (A lot of KB's are outdated)
Ivanti Review
- Easy to create software packages and send them to our end users.
- Easy to install the client and any updates we want end users to receive are easily done.
- Haven’t experienced any issues on the Ivanti side. Only issues are our admins not pushing to fulfill all the features that Ivanti possesses.
Ivanti Endpoint manager; great choice for global manufacturers
- Collects inventory data that allows us to manage software licenses more accurately.
- Distributes security patches, not just for Microsoft OS, but also for third-party applications.
- Makes installation of standard software across multiple geographies simple.
- Provisioning is not as simple to implement as it could be.
- There are often multiple ways to accomplish a task, and it isn't always clear which path is the best.
Unified IT Solution for IT Pros
- Software Deployment
- Heavy while installing a console on a local machine
IT Foundation for Insight and Action
- Discovery and Inventory
- Securely access remote desktops using a standard browser and Internet connection.
- Enables you to manage mobile devices along with your other traditional computing devices.
- Improve cloud versions
- Software distribution - the ability to sit and provide software when a machine calls home works phenomenally well. You may also target based on certain conditions, ranging from LDAP queries down to hardware revisions of individual components.
- Operating system provisioning - the range of choice in sequential execution is second to none. We migrated from MDT to Ivanti's providing with relative ease.
- Patching and compliance - you're able to get extremely granular, and the rollout project templates make rolling it a particular patch from QA to Production an automated breeze
- Modification - one of the best things about MDT was the ability to edit the source files to fit your particular needs
- Agent corruption - with this many moving parts, we find we are having to reinstall the agent far too often, at about 0.3% of all failures. With over 10,000 nodes at over 200 facilities, this can get cumbersome
- The DMZ - Ivanti's Cloud Services Appliance, placed in the DMZ for remote communications, is finicky at best.
LANDesk - simply the best
- Software packaging is rather easy.
- Interface is user friendly and intuitive.
- Remote control features are phenomenal.
- Some functionality could be improved upon.. for instance wake on LAN doesn't always work.
LANDesk now Ivanti a beneficial tool for the HelpDesk
- Imaging- using ImageX or another tool you can use LANDesk to scan your network and automatically deploy to bare metal computers when they first connect to the network based on PXE Boot.
- Management- you can use LANDesk to push software applications, windows updates and monitor the inventory of each PC in the system. You can trigger reports based on system changes to ensure your user population is not doing anything out of the ordinary. It also has remote control capabilities to allow your help desk to see what is happening on a user desktop.
- Monitoring- you can use the software license management portion of LANDesk to scan PC's and automatically generate compliance reports based on your thresholds for any software package detected in the environment. It scans both Add/Remove programs as well as the programs folder.
- Configuration can be tedious and takes some time. Once you become familiar with the many aspects of the system it can go faster.
- Setting up software deployment can be frustrating due to unknown system responses given. A better FAQ on return codes would be helpful.
- Setting up automated patching is a long process.
- Cross platform support - Trying to use the same tool for all platforms can be a challenge but LANDesk does the best I've seen.
- Effective use of inventory data - I was sold on the product the first time I saw the device list in a demo. Tons of information presented right up front that required far too much digging in other tools.
- Great support - From the sales reps to the tech support, I've never really had a bad experience with anyone from the company. Not only are they eager to do whatever they can to make the product effective in your environment, they're always looking for ways to improve as well.
- Mac support - While it's the best I've seen with cross platform support, that doesn't mean they don't have a long way to go to catch up with the functionality of other tools that focus on one specific platform.
- Product coherence - Their core product, the management suite, is great but with every new acquisition the company makes, it seems like there's another product that gets shoehorned into the picture. Making all those disparate pieces work smoothly together is something they're still working on.
- Documentation - They come out with a lot of great features but some are so complicated I couldn't begin to understand the various facets of it all. I realize the days of published manual are long gone but even a PDF covering the major components in detail would be better than having to bump around in the dark until you have to call support for help.
- Software Licensing Management - Every major release seems to completely rewrite this tool but they keep seeming to miss the mark. Lately it's a Microsoft Silverlight program that's very slow and has way too much data to be useful.
- Web Console - The web console is all but unusable. The only way to really work on administration is to use the 32bit console which is great if you're running Windows but a fully featured web console would be much preferred.
LANDesk Review
- Imaging
- Endpoint security
- Remote control freezes a lot and if a user has more than 2 monitors the refresh rate is very slow
- Software doesn't deploy completely sometimes