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Ivanti Endpoint Manager

Ivanti Endpoint Manager
Formerly LANDESK Management Suite

Overview

What is Ivanti Endpoint Manager?

Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.

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Recent Reviews

TrustRadius Insights

Ivanti Unified Endpoint Manager, formerly known as LANDESK Management Suite, is a versatile software utilized globally across IT business …
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Ivanti UEM

10 out of 10
May 31, 2019
Incentivized
We currently use this company wide to manage all of our endpoints. We use it for software deployments, provisioning of new endpoints and …
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LANDESK -- Worth it?

7 out of 10
April 15, 2019
Incentivized
We replaced Remedy BRC with LANDESK (now called Ivanti UEM but to all us it is still LANDESK) about 2 years ago. The biggest difference …
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Pricing

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What is Ivanti Endpoint Manager?

Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM…

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Product Details

What is Ivanti Endpoint Manager?

Ivanti Endpoint Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Ivanti Endpoint Manager are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(58)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ivanti Unified Endpoint Manager, formerly known as LANDESK Management Suite, is a versatile software utilized globally across IT business units for asset management and solving remote support issues. It offers a wide range of features such as patching, software distribution, imaging, monitoring, and inventory management. Users benefit from improved support capabilities and better response to vulnerability attacks. The software enables efficient remote deployment of software/images, troubleshooting, and quick management of thousands of computers across different locations. Additionally, it provides additional functionality for asset management, reporting, and system administration. While some users have mentioned the higher cost and learning curve involved in ticketing conventions, overall, Ivanti Unified Endpoint Manager proves effective for managing assets, distributing software, standardizing imaging, and enhancing security measures.

  1. Users recommend opting for the self-hosted version of Ivanti instead of the cloud version, as it provides more control and flexibility in managing IT assets and processes.

  2. Reviewers suggest implementing regular updates and patches to ensure smooth and secure software performance. Applying these updates has resulted in significant improvements in stability and reliability of the IT infrastructure.

  3. Customers recommend leveraging Ivanti's integration capabilities with other systems and tools. By integrating Ivanti with existing IT management solutions, users have streamlined workflows, improved efficiency, and gained better visibility into their IT operations.

Attribute Ratings

Reviews

(1-22 of 22)
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Score 10 out of 10
Vetted Review
Verified User
Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) is leveraged throughout our environment. It allows us to manage assets and assist our users through software distribution, patch management, remote access, and standardized imaging. Using queries to get quick information and to create lists for software distribution and patching is awesome, and is used regularly. Layering Ivanti Neurons on top of Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) allows for even greater reporting and, of course, dashboarding.
  • OS provisioning
  • Patch management
  • Software distribution (on premises)
  • PC remote assistance
  • Remote assistance for macOS
  • Software distribution (through gateway)
  • Error codes when software distribution fails
Easier to set up and leverage than SCCM. Ivanti provides a suite that is more powerful and learning friendly. If you have a mix of users that are on-premises and remote, Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) is a good solution. We have not had a great experience with the integration to macOS, but it works on-premises most of the time. If you are looking for an all-in-one solution that can provide end-to-end management, from service desk to reporting and asset management, Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) is an excellent fit.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We settled on Ivanti almost 2 years ago because of the support across multiple Operating Systems (Windows, Mac, and Linux) and environments (Internal / External networks and Domain/Azure/Non-domain). We initially only planned on using Ivanti for workstations but as we started rolling it out we found massive issues with our WSUS patching that also affected our servers. After doing some testing and vetting, we quickly made the decision to deploy Ivanti to every device and server. It has made our inventory, security, patching, and audit requirements much more manageable.
  • Patching
  • Inventory
  • User self-service software installation through Ivanti Portal
  • Vulnerability management
  • Management Console is not web based and only runs on Windows.
  • Support and documentation is hard to find sometimes.
Mixed OS environments (Windows, Mac, Linux) and where WSUS or SCCM can not cover (non-domain computers, non-windows devices, off LAN devices, and work from home users).
Score 8 out of 10
Vetted Review
Verified User
[Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] is a device management solution. We are using this company wide for our endpoints. The primary benefit of this solution are Inventory, patch management, and software deployment. Inventory collection with this tool is a significant amount of granular data. This helps drive decision making and metrics of success. Patch Management is a critical security feature that many companies overlook. Microsoft updates are not enough to protect your endpoints, and [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] natively patches many third-party applications. This may not seem that important since many applications now are able to auto-update. Unfortunately sometimes Chrome, Firefox or an AV solution stop auto-updating, and you have some devices with a vulnerable software and a known exploit in your environment. [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] is that tool to automate remediation of that before it is a problem. Software deployment is also a core component. Sometimes you need to rollout a security solution or a critical business application, and it need to be done fast. Any application type can be deployed with [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)], and [there] are even multiple methods of deployment such as batch, powershell and VB scripts.
  • Inventory
  • Patch management
  • Software deployment
  • Administrator Console Interface
  • Web interface
  • Portal Manager Interface
  • Cloud-based replacement to on-prem
There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited.
If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Ivanti's Endpoint Manager (EM) offers a wide breadth of features that we use daily from IT Asset Management, Software and OS Provisioning, to Patch Management, as well as our support and troubleshooting software.
  • Flexibility - EM is Agent based and supports a wide range of devices/products.
  • Reporting - Xtraction is a great tool to dive deep into your environment for real time reporting.
  • Patching - Go beyond just Microsoft patches. EM includes a whole slew of third-party patches as well as being able to do custom patches.
  • Pricing - Ivanti has made huge strides to simplify pricing, but still has some way to go.
  • Reduced ROI without the full suite of products.
  • Agent Upgrade and repair can be troublesome
Ivanti UEM can do a lot of things and can fit a large amount of needs for businesses. The training required to operate the product effectively is a little on the heavy side, but when maintained and learned, can lead to a mostly automated process.


As Ivanti brings on more products through acquisitions, they limit themselves by forcing to many key products to a-la-cart purchasing.

Score 10 out of 10
Vetted Review
Verified User
Ivanti Endpoint Manager is our global solution for inventory, patch management, and software distribution. We also perform remote support activities and are ramping up a central provisioning strategy. Ivanti also ties in to our data warehouse solution and our asset management solution, feeding both with vital information to keep reports and device records up to date.
  • Patch management. You can devise multiple patch strategies, automate patching, and really drive your environment to a secure posture.
  • Software distribution. There are multiple avenues to take when it comes to distributing software, and Ivanti can support many of them. Their interface makes it easy to build packages, and using their distribution methodology, it is efficient in performing rapid mass deployments.
  • Device inventory. Out of the box, Ivanti gathers a lot of information on a device and you can report on nearly anything you want. They also have mechanisms in place to gather additional information from clients that are not standard, enhancing reporting capabilities and allowing you to provide useful data to your customers.
  • Patch reporting. Ivanti is still largely user and device centric when it comes to reports. Reporting on patches is still lacking out of the box. Through other tools, we can take the patch data and build the necessary reports, but we should be able to do this with Ivanti natively.
  • Documentation. While it has improved, Ivanti is still behind on documentation for their products, especially the smaller add-ons to the main suites. Their employees are willing to help teach on different aspects of the product, but a lot of this information should already be included in documentation.
If you are looking for a complete solution to manage and secure your endpoints, Ivanti is the way to go. Especially great in environments that have multiple sites and are global. If you have a small site (< 20 devices), the cost may not be justified depending on your needs. But for sites with a few hundred devices or more, this is a great arrow in your quiver of solutions to managing your IT needs.
Adam Howard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Ivanti EPM across the entire corporate office and stores. This helps us with patch management, antivirus, and asset information. With EPM we are better able to report and respond to vulnerability attacks and ensure that our devices are protected and functioning properly. EPM also solves an issue with our remote support. Our brick and mortar stores are difficult to access with normal Windows methods because of our network NATing. Having an EPM agent solves this problem and improves our support capabilities.
  • Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
  • Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
  • Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.
  • The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
  • Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
  • Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.
It is well suited for retail because of the decentralized nature of the endpoints. I think it would be well worth any environment that sees personal devices on corporate networks for the base agent with AV reasons. It is probably not best for small establishments that would not exceed 200 devices overall unless patch management is a real pain point.
Score 7 out of 10
Vetted Review
Verified User
Our department utilizes UEM to manage assets, software deployment, patch management, inventory control, reporting, and system provisioning. The systems being managed are both physical and virtual. We currently do not manage servers with the product.
  • Patch management.
  • Inventory data.
  • Reports based on inventory data.
  • Console hangs, inconsistent UX design makes daily usage slower and more difficult.
  • Reported bugs, defects in design, or enhancements often appear to go unresolved unless deemed critical application failures.
  • Quality Assurance of releases is hit or miss. Sometimes there seem to be more bugs introduced than resolved.
EPM does a really good job historically of patch management for OS and third-party patching. Third-party patching is generally quite difficult given that the OS is usually the main focus, but third party applications are a valid attack vector. EPM also does a good job of automating provisioning builds It has the potential to grow and expand even further with continued development. Identifying system information and reporting is another key area that EPM is very useful. Areas, where it is not well suited, tends to be small. There is a lot the system can do, but it generally takes someone who knows it well to accomplish the task. Agent-less software deployment similar to Ansible is totally feasible, but it's not intuitive or marketed in towards this type of software deployment.
Karl Henry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are currently using Ivnati Unified Endpoint Manager to manage all our lab and staff/faculty desktop and laptops. We perform OS Provisioning, deploy software, remote support and very soon will implement patch management.
  • Provisioning machines.
  • Automating software deployments.
  • Troubleshooting with end users.
  • Reducing the amount of bugs with updated/new software.
  • Better alerting of problematic events like hung scheduling or inventory service.
  • Better alerting capabilities through email or prompts on the server/console side.
  • Ability to continue a template where it last left off, even if failed.
Ivanti UEMP has helped our organization improve our OS provisioning and maintenance of systems. We are able to better support our customrs with remote support that works every time. We have seen a significantly lower amount of times we have to re-image a machine with a layered approach to system imaging and provisioning.
May 31, 2019

Ivanti UEM

Michael Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use this company wide to manage all of our endpoints. We use it for software deployments, provisioning of new endpoints and patching those endpoints.
  • Managing endpoints
  • Software distribution
  • Managing Apple devices could be better
This tool is well suited for managing all of our Windows endpoints. We're starting to deploy Apple devices into our company and using this to manage those too but it's been difficult.
Jose Delgado | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ivanti Endpoint Manager is currently being used by the organization for software distribution, patching, and remote control access. Also, we use it for content deployment, data file system, queries, to manage scripts and schedule tasks. It helps us to get information from all devices from different scopes and to get logs and reports from each device.
  • Remote control access.
  • Software distribution.
  • Patch management.
  • Distribution packages.
  • Patch management
  • Scheduling tasks.
Basically, it helps us a lot when running software deployments.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IEM server certain areas of our customers production environment and serves as a great alternative as a way to manage, automate tasks like deploying and monitoring software installs on targeted devices and for gathering metrics on device usage among other details. It's an easy to manage product with great support and documentation.
  • Ease of management (sysadmin).
  • Simple deployment to assets.
  • Valuable quantifiable data and reporting tools.
  • Broader more granular reporting options.
  • More robust security controls, they are great but I believe it could go a bit deeper in certain specific cases.
  • Mobile device management dashboard/console could use some improvement.
When provisioning multiple devices and managing software installs and their sequential patching goes, this is a great automation tool sure to save you time and effort. Ivanti has taken Landesk's IP and improved on it greatly in the latest release. There are a few licensing modules sure to please most businesses and the support, as with other Ivanti products, is fantastic.
Robbie Speers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used by various IT departments at our main campus. It addresses the business problem of having to do things physically in person. With this software, we can deploy software/images remotely. We can remote into other PCs and fix a problem without leaving our desk, which allows us to still work on other things if we're updating that PC. It allows us to create sites to group labs into and update an entire lab at once.
  • Push software remotely. If someone needs software installed or updated, I can push it without them having to be there as long as the PC is on.
  • Imaging remotely. I can image a PC in place without having to bring to back to my office.
  • Remoting on to a PC to manually do something that can't be pushed.
  • Error codes are not always specific, when you don't know how to troubleshoot them it becomes easier to just do the task manually.
  • Better Mac support. While the client has gotten better since becoming Ivanti, there's still room for improvement.
  • Improving "My Tasks" section, I was advised not to use this because it can cause tasks to fail.
For an environment where it is majority PCs, this would be ideal because you can maintain them remotely. If you have a larger Mac environment and less PCs, another suite better suited for Macs would be better and the PCs can be done manually. Not sure if there is a solution for both.
January 26, 2019

Ivanti can save you time

Score 8 out of 10
Vetted Review
Verified User
Incentivized

We utilize Ivanti Endpoint Manager on all of our endpoints around the organization.

We use it daily to provide remote support, push tasks and fixes we have built, and also use it as our patch management solution.

  • Updated Device inventory
  • Security information
  • If I need information off a device(s) I can build a task or query to find those machines.
  • More stable versions (Not having to completely update my core on a yearly basis)
  • Updating community documents sooner (A lot of KB's are outdated)
If you are a mid to small company Ivanti can easily replace SSCM.
January 25, 2019

Ivanti Review

Dan White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Ivanti to remote access users' computers and to push software to users.
  • Easy to create software packages and send them to our end users.
  • Easy to install the client and any updates we want end users to receive are easily done.
  • Haven’t experienced any issues on the Ivanti side. Only issues are our admins not pushing to fulfill all the features that Ivanti possesses.
It is well suited to work with end users on keeping the software and security up to date on their computers. It is essential that we have a client to send updates in an ever-changing IT world.
Michael Majeres | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ivanti Endpoint Manager (IEM) is used by our organization to distribute software to client endpoints, distribute security patches, and collect inventory data about the hardware and software that our associates use. It is primarily used by the IT department to allow us to manage the endpoints. It increases our security profile, ensures that user's software stays updated, and keeps support cost lower by driving homogeneity, and increased automation.
  • Collects inventory data that allows us to manage software licenses more accurately.
  • Distributes security patches, not just for Microsoft OS, but also for third-party applications.
  • Makes installation of standard software across multiple geographies simple.
  • Provisioning is not as simple to implement as it could be.
  • There are often multiple ways to accomplish a task, and it isn't always clear which path is the best.
If you are supporting users all over the world, IEM makes supporting endpoints there, as easy as if they are across the hall. Supports many ways to create software distribution that will truly push software to users, both in and out of the office.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have been using Ivanti Endpoint Manager formerly known as LANDESK for the patching of Windows, third-party software, drivers and updates. This is the tool used for security updates and reporting and we do all our provisioning through Ivanti.

Also, we have done software deployment and all the Windows upgrades through Ivanti are so simple. I can say this is our one-stop shop for all our software deployment and Windows patching updates and upgrades.
  • Software Deployment
  • Heavy while installing a console on a local machine
One of the great functions it has and we have recently used was renewing all the endpoint computers to our standards which we did through them. The other challenge we had was to reset all the local admin passwords of the machines we have globally which we did easily through Ivanti (LANDESK).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[It's being used to] Quickly access these actionable dashboards or manually generate reports on a smartphone, tablet, or traditional workstations. [It's also used to] Distribute software or provide an App Store for multiple device platforms in minutes using minimal infrastructure, network traffic and consistency with project rollouts. The interactive, stunning display allows you to see the most important and current information. Actions are easily made through drillable dashboards to resolve any urgent issues.
  • Discovery and Inventory
  • Securely access remote desktops using a standard browser and Internet connection.
  • Enables you to manage mobile devices along with your other traditional computing devices.
  • Improve cloud versions
Simply put, Ivanti Endpoint Manager allows customers to automate and optimize the complex IT processes that are consuming IT resources and gives IT professionals the tools to work faster and smarter. It enables IT intelligence.
Joshua Parnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ivanti Endpoint Manager is currently used by all IT personnel for asset management and monitoring, remote capabilities, machine hardware, software, and environment inventory, software distribution, bare-bones imaging (provisioning of the operating system), and policy-supported pushing of scripted actions. Every managed node had the Ivanti agent installed, and it is used globally across all IT business units.
  • Software distribution - the ability to sit and provide software when a machine calls home works phenomenally well. You may also target based on certain conditions, ranging from LDAP queries down to hardware revisions of individual components.
  • Operating system provisioning - the range of choice in sequential execution is second to none. We migrated from MDT to Ivanti's providing with relative ease.
  • Patching and compliance - you're able to get extremely granular, and the rollout project templates make rolling it a particular patch from QA to Production an automated breeze
  • Modification - one of the best things about MDT was the ability to edit the source files to fit your particular needs
  • Agent corruption - with this many moving parts, we find we are having to reinstall the agent far too often, at about 0.3% of all failures. With over 10,000 nodes at over 200 facilities, this can get cumbersome
  • The DMZ - Ivanti's Cloud Services Appliance, placed in the DMZ for remote communications, is finicky at best.
It is well suited for compliance and information gathering/reports. You can query about literally anything in any given machine's environment. It is definitely well sure for very large corporations.
November 15, 2017

LANDesk - simply the best

DeForge, Peter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Used for software deployment, computer management and inventory.
  • Software packaging is rather easy.
  • Interface is user friendly and intuitive.
  • Remote control features are phenomenal.
  • Some functionality could be improved upon.. for instance wake on LAN doesn't always work.
For general computer management, remote control and package deployment, I haven't used a better product than LANDesk. Emergency repairs made to remote locations are done in a snap. Emergency patch deployment always went smoothly. All around a great product for enterprise IT environments.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
LANDesk Management Suite is primarily used as a provisioning, monitoring and management tool within our organization. We have standard images built and deployed to new baremetal computers with LANDesk. We also use LANDesk to update Windows computers and monitor licensing. It is used by a subset of 250 employees. The problem it addresses is a single pane of glass tool to deploy, manage and monitor computers.
  • Imaging- using ImageX or another tool you can use LANDesk to scan your network and automatically deploy to bare metal computers when they first connect to the network based on PXE Boot.
  • Management- you can use LANDesk to push software applications, windows updates and monitor the inventory of each PC in the system. You can trigger reports based on system changes to ensure your user population is not doing anything out of the ordinary. It also has remote control capabilities to allow your help desk to see what is happening on a user desktop.
  • Monitoring- you can use the software license management portion of LANDesk to scan PC's and automatically generate compliance reports based on your thresholds for any software package detected in the environment. It scans both Add/Remove programs as well as the programs folder.
  • Configuration can be tedious and takes some time. Once you become familiar with the many aspects of the system it can go faster.
  • Setting up software deployment can be frustrating due to unknown system responses given. A better FAQ on return codes would be helpful.
  • Setting up automated patching is a long process.
LANDesk is well suited if you are looking for a single application to deploy manage and monitor your environment. It is very helpful tool for HelpDesk teams in troubleshooting applications. You can also set up self-service application deployment portals to allow your users to download approved tools to their own computers or push updates automatically.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use LANDesk for inventory collection, software distribution, remote control, and patching across the entire company. It's managed by the desktop support team but various other groups including help desk and various support groups use limited pieces of the suite in their work. We also leverage the Cloud Services Appliance to deal with machines off the internal network.
  • Cross platform support - Trying to use the same tool for all platforms can be a challenge but LANDesk does the best I've seen.
  • Effective use of inventory data - I was sold on the product the first time I saw the device list in a demo. Tons of information presented right up front that required far too much digging in other tools.
  • Great support - From the sales reps to the tech support, I've never really had a bad experience with anyone from the company. Not only are they eager to do whatever they can to make the product effective in your environment, they're always looking for ways to improve as well.
  • Mac support - While it's the best I've seen with cross platform support, that doesn't mean they don't have a long way to go to catch up with the functionality of other tools that focus on one specific platform.
  • Product coherence - Their core product, the management suite, is great but with every new acquisition the company makes, it seems like there's another product that gets shoehorned into the picture. Making all those disparate pieces work smoothly together is something they're still working on.
  • Documentation - They come out with a lot of great features but some are so complicated I couldn't begin to understand the various facets of it all. I realize the days of published manual are long gone but even a PDF covering the major components in detail would be better than having to bump around in the dark until you have to call support for help.
  • Software Licensing Management - Every major release seems to completely rewrite this tool but they keep seeming to miss the mark. Lately it's a Microsoft Silverlight program that's very slow and has way too much data to be useful.
  • Web Console - The web console is all but unusable. The only way to really work on administration is to use the 32bit console which is great if you're running Windows but a fully featured web console would be much preferred.
LANDesk Management Suite is great for mid-sized to large organizations looking to manage a mostly Windows-based environment. The overhead is likely too much for small organizations and anyone with a significant Mac population will eventually want to turn to a dedicated support tool but for dealing with those few machines here and there in an otherwise Windows environment, LANDesk will do the job.
July 15, 2016

LANDesk Review

Ryan Fullbright | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use LANDesk across the whole organization. We use it for software deployment, remote control, provisioning, patching and endpoint security.
  • Imaging
  • Endpoint security
  • Remote control freezes a lot and if a user has more than 2 monitors the refresh rate is very slow
  • Software doesn't deploy completely sometimes
LANdesk Management Suite is a very good tool for a large business with a lot of remote users.
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