Review of Ventiv's IRM/Digital and Claims Module
We use IRM and Digital to automate and track exposure information. To ease administration the Digital forms tool is deployable to …
Overview
What is Ventiv Claims?
Ventiv Claims Administration software is designed to handle claims with speed and precision.
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What is Ventiv Claims?
Ventiv Claims Administration software is designed to handle claims with speed and precision.
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ventiv Claims?
Ventiv Claims is a claims administration system that is comprised of one or more Claims Management modules and a variety of supporting modules, including Absence Management, Enterprise Legal Management, Workers’ Compensation, Policy Management, Billing Management, Claims Intelligence, Corrective Action Plans, and Incident Reporting. The system was designed as a claims management system from the perspective of claims examiners. Designed to make it easy to manage claims, it includes functionality like diaries, business rules, workflow management, notepads, and financial management. Ventiv Claims enables users to define custom workflows tailored to each client’s specific business process, to make claim, document, and policy administration more efficient.
Ventiv Claims offers an “out of the box” solution to clients. At the same time, the Ventiv Claims architectural design was developed with the fundamental requirement of flexibility to adapt to meet the changing business requirements of clients. The system modules, fields, interfaces, and reports are user configurable so that Ventiv Claims can be adjusted to meet most organizational processes without custom programming.
Ventiv Claims Features
- Supported: Predictive Analytics: Claim Severity Scoring and Case Reserve Prediction
- Supported: Workflow Automation and Custom Business Rules
- Supported: Fully Integrated Compliance Support for CMS, IAIABC, EAMS, and Jurisdictional Reporting
- Supported: Content Management and Distribution, ISO, Document Management
Ventiv Claims Screenshots
Ventiv Claims Videos
Ventiv Claims Competitors
- Riskonnect IRM
- Duck Creek Claims
- Majesco Claims
- Delphi
- Origami Risk
- Insurity
Ventiv Claims Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Ventiv Claims primarily serves clients in North America. |
| Supported Languages | English |
Ventiv Claims Downloadables
- The Essential Guide to Claims Technology in a Changing Environment: This guide helps claim organizations navigate business conditions and regulatory environments.
- Ventiv Claimant Access: Empower your claimants to access their claim information in real-time on any device.
- Ventiv Enterprise Legal Management (ELM): Link every legal matter to its corresponding claim, achieve real-time access to data and reduce litigation costs.
- Ventiv Absence Management: Design absence programs based on your requirements and achieve a holistic view of your employees and their needs.
- Ventiv Digital: Gather comprehensive, accurate data directly from the field with any device.
Frequently Asked Questions
Ventiv Claims Administration software is designed to handle claims with speed and precision.
Reviewers rate Implementation Rating highest, with a score of 9.4.
The most common users of Ventiv Claims are from Enterprises (1,001+ employees).
Ventiv Claims Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
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Reviews and Ratings
(32)Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
March 28, 2024
Review of Ventiv's IRM/Digital and Claims Module
We use IRM and Digital to automate and track exposure information. To ease administration the Digital forms tool is deployable to individuals who don't necessarily need to be full users of the IRM system which eases the administrative burden among other positive aspects.
We have also used RiskConsole/IRM to track asbestos claim dollar across multiple policy years.
We have also used RiskConsole/IRM to track asbestos claim dollar across multiple policy years.
- easy user interface
- good reporting
- able to spread dollars across multiple policies
- better linking to multiple policies
- It can house claims from multiple 3rd party vendors all in one database
- Our company owns the claim data, we don't need to rely on paying access fees to discontinued TPAs
March 26, 2024
Great user-centric suite of products
We just iVos to manage our workers' comp claims. It is for claims intake, management, statutory filings.
- Customer centric
- Adapt product to fit customers' business needs
- able to reach help
- little glitches in products that make the product not perfect
- minor defects that were not caught during development and requires hotfixes
March 26, 2024
Claims CE review
Full claims suite that includes compliance processing, correspondence and document management. This allows us to cut out several vendors to manage document processing and compliance.
- Correspondence
- Compliance
- Email
- Scheduled payments
- Agnostic document import
- Reporting ease
March 26, 2024
User Review
We use this product for claims management and processing with easy of use. The functionality of the system allows us to track each claims status and know when we need more information or when it’s time for us to proceed with certain actions. The main screen allows for searching through multiple different ways in the case that information we need isn’t being given to us by our members.
- Search functions
- Claim tracking
- Expanded search functions
- File type allowance in claims
March 26, 2024
Ventiv is awesome!
Ventiv claims helps us to track and process the claims we receive daily. This seamless application provides us with the ease of use. Their customer support has been outstanding as they always make themselves available and follow through on answering all of our questions. When issues arise they are on top of assisting us with getting it resolved.
- Customer Support
- Ease of Use
- There isn't much I can say to this today.
March 26, 2024
Ventiv Claims
Score 7 out of 10
Vetted Review
Verified User
We use Ventiv Claims for our Claims Application using Claims Enterprise. It assist with streamlining processing claims, claims reporting, and claim payments.
- Customer Service Manager
- Application Easy to Use
- Helpdesk troubleshooting assistance turnaround time
- More reporting options for distribution
- Layout for reporting
- Easy to use creation for reporting
March 19, 2024
Thoughts About My Claims System
Ventiv Claims is our Claims Management System for all of our workers' compensation programs both internal and external. The entire program uses Ventiv Claims System. Ventiv Claims allows us to manage our workers' compensation claims effectively and efficiently. Ventiv Claims allowed us to combine 3 systems into one platform for claims management. We contine to use CE for all of our claims administration.
- Ease of use.
- Compliance with state regulations.
- Integration with other systems.
- Training and user support.
- More functionality within the modules.
- Cut and paste options from screens.
- Total view of all injured workers claims.
March 04, 2024
Everything in one system to make the end user experience easy to navigate-no other software needed
In the Risk Management Services Department, we administer benefits for a pool of self-funded municipal entities. Workers Comp, Property/Casualty, and Underwriting all work with Ventiv. Ventiv is our claims management system, reporting system, and policy/underwriting system.
- Updating system for state/federal compliance.
- Always looking for ways to make the experience better.
- Imbed link to Ventiv University topic in Ivos online help instructions.
- With some calls/or Zoom meetings, we need an interpreter or some way to assist in better understanding when talking to the Help Desk.
- advising Users about the functionality that would serve us better
- Document image and User mail could use more enhancements to get the information from outside source into Claims Enterprise. The business rules for adding documents and claims mail need to bring in the description or subject to notepad
September 05, 2023
Ventiv Claims Review
Claims Management for workers compensation, injured workers on the job. We input all new claims and manage the old ones. We use the system to run numerous reports, pay invoices and issue/manage payments, bank reconciliation, record notes, send correspondences to claimants, insureds and other legal or medical, and we send compliance reports to the state departmentas well as CMS.
- The support ticketing system
- The automation that is available
- Compliance updates
- An issues reporting forum to see issues other companies may experience, troubleshooting and resolution steps taken to resolve
April 03, 2023
Ventiv Review
We use Ventiv Claims for managing and adjusting all of the City's auto and general liability claims. At one time, it was used to handle workers' compensation claims, but we no longer use that function because we brought on a third party administrator.
- Stores data.
- Easy access.
- Good format
- Way to detailed for what we use it for.
- Reporting is cumbersome.
March 30, 2023
Cool, Simple & informative
We use Claims Enterprise for GC General claims through CE application & IRM Digital
- It monitors and processes GC General claims through a step by step process
- It has valid reports that gives detailed infomation
- Improvement in Digital IRM product
- Adhoc reporting
March 29, 2023
Yes, I'd Recommend Ventiv Claims Enterprise
Ventiv Claim Enterprise system is used to Administer WC claims reported by employees of the LADWP
- Maintains Claim Activity
- Maintains Payment Details
- Stores document images relevant to the claim
- Documents/assists with creating correspondence
- OCR of documents scanned into the claim
- User support
- Drag and drop
- Descriptive error messages that users can understand and resolve
March 28, 2023
If you have field employees, you need Ventiv Claims!
We use Ventiv Claims for workers' compensation, vehicle and general liability claims. I specialize in the workers' compensation section, and Ventiv Claims has been instrumental in streamlining our reporting and claims management procedures. The digital forms are easy for our employees in the field to use, and the information accurately translates into claims creation.
- Reporting
- Ease of use
- Accuracy of data collection
- Excellent support for questions or system upgrades
- OSHA 300 reporting
- Easier way to report MVAs with multiple employees involved
- Additional reporting fields would be great
March 27, 2023
Happy Customer.
It helps organize everything, on a day to day and process checks and documents that I no longer have to manually do. It provides amazing features and ease of access. I find the overall experience good and I would highly recommend this to other companies as well as anyone in the business such as workers comp or data entry.
- Automate documents.
- Organizing claims.
- Search function.
- UI could be a little bit simpler.
- Dark mode.
- Faster processing.
March 24, 2023
Happy and Thankful Client
Ventiv is the claims application for my Workers' Compensation Joint Powers Authority. We insurer 90 plus school districts and over 43,000 covered employees. In the event one of these covered employees are injured on the job, we administer there workers compensation benefits via Claims Enterprise or IVOS. IVOS is also the claims application for our Liability JPA which has over 140 member school districts.
- Distribution of benefits.
- Correspondence.
- Loss history.
- Loss run reports.
- State reporting.
- CMS Reporting
- Navigation within claims screens can be difficult at times.
- Report Writing can be a bit more user friendly.
- Security Administration could be a bit more user friendly.
December 27, 2022
Ventiv Claims...20 years and running
Ventiv Claims is used to maintain and administer both Workers' Compensation and Public Liability claims. Ventiv Claims assist with the ability to have a one stop shop that maintains all claim/claimant information. The application has also helped to move us away from paper and file folder based claims maintenance to a more paperless environment. We are not fully paperless yet, but the system does give up the ability to do so. The application also streamlines many claim maintenance procedures simplifying workflow processes.
- Scanning importing of claim documentation
- Maintain all claim information
- Simplify the import of claim information
- Simplify the payment process of claims
- Simplify page security process
- Ability to move fields on tabs to desired locations on tab
- Ability for claim mail to be claimant driven rather than claim driven (mail import)
December 08, 2022
The Ventiv Team has become an extension of our CFSA family!
It is being used in our Risk Department for managing our insurance claims for both the general liability and workers' compensation claims from origination to closure.
- The Ventiv team is always ready to assist in solving complex issues in a very timely manner.
- The entire Ventiv staff is friendly, knowledgeable, and always ready to help via phone, email, web ex. Our Customer Success Manager, Doug H. is the best! And Cindy H., Machella G., Josette D., Duane J. ...just to name a few.
- Love the fact that aspects of our daily tasks are streamlined and can be completed in one central location from claims management, to reporting, policy renewals, and payment processing.
- Fewer system issues.
Score 10 out of 10
Vetted Review
Verified User
Ventiv provides the software that many clients use to manage insurance claims. The software is very user-friendly and the support is quick and helpful at all times. The software offers many options to make claims management easier for the adjusters and also upper management. Information is easy to pull when needed using various report options and other things of that nature.
- Customer support is excellent.
- Software is extremely user friendly.
- Ventiv seems to remain up to date with the trends of the claims management industry.
- Sometimes, the turn-around on IT work is slow due to the work being "farmed out" it seems.
We are a California Third Party Administrator for Workers' Compensation and General Liability claims. The application is used across our whole organization.
- Name recognition
- Customization
- Ease of use for front end user
- Document handling
- Load case management transfer
- Slow loading times for tabs
- Automation to assign diaries to claim assistant instead of examiner or supervisor
- Pagination and allowing for view of more than 500 records on a tab
- PDF converter in application requires specific formatting of the Word document
- Need for work arounds for existing issues
- Application built more for an Insurance carrier than a TPA
October 28, 2021
It's been a long road, but the Ventiv has improved significantly over the past five years.
It is used as our primary business application across the company. It largely manages all of our client-facing activities. The business problem it addresses is it was (at the time of purchase, and possibly now) the only product that allowed us to manage virtually all of our client-facing activities due to its flexibility in configuration.
- Allows us to be self-hosted.
- Configurability.
- The Sales Teams (account VPs) demonstrate far more urgency in action than the product Development/Support team.
- New features are announced far before they are available, and, when they become available, it takes about a year before the features operate as expected; they also occasionally break other features.
- The reporting out of Ventiv Claims is difficult to support. For many functions, we move to a different platform.
October 12, 2021
University Risk Management
We currently use Claims Enterprise in our Risk Management department, where we have 15 employees who use it on a daily basis. CE allows our employees to adjudicate claims effectively and efficiently. There are many features that we don't use, but the system fits our needs very well. We recently implemented Digital which can be used outside of our department to submit claims. Implementing Digital has been a good experience, allowing us to cut down on claim entry into CE. There are small issues, but overall it has been a good experience.
- Ability to review detailed claim information in a concise manner.
- The schedule job works really well.
- Able to retrieve claim information using the reporter tool.
- The enhancement to the security feature is wonderful.
- Most of my issues are with Digital. Users are able to select Submit more than once, they are able to type in fields that have a dropdown - which causes the claim to reject.
- I would like for Correspondence setup to be a little more user friendly.
- Easier way to download data from the reference table and the ability to filter on active records - as some tables can be quite voluminous.
September 27, 2021
Healthcare Company Review
We are using Ventiv Claims/Claims Enterprise, for our Self-Insured, Self-Administered Workers' Compensation Program for our 40,000 employees. Ventiv Claims is used for all aspects of our Workers' Compensation claims management from incident intake, to reserves, to payments, all documentation, all notes, lost time and restricted duty tracking, state forms, departmental form letters, electronic reporting to the state for FROIs, etc. We also use the Adhoc/Jasper Reporter to report our data and create dashboards.
- Business rules and choices of business rules that you can use.
- Organization/hierarchy maintenance.
- Managing reserves and payments.
- Ability to customize.
- Little bugs/glitches that require a story, patch, or upgrade to fix.
- Initial security setup was A LOT to set up on all the fields and the different security groups.
September 13, 2021
Ventiv Claims review: One-stop shop
Ventiv Claims is used to administer workers' compensation, general liability, and medical malpractice claims for the entire organization.
- They provide integrated solutions for workers' compensation compliance.
- They provide a flexible application.
- They support their clients with knowledgeable resources.
- More consistent upgrade environments with less regressions.
- Better documentation and training for advance features in the system.
August 24, 2021
Long-term partnership with Ventiv Claims; grown together.
[Ventiv Claims is] used as our Claims Administration system for our self-administered organization, addressing all aspects of our internal claims process domestically. Other Risk Management departments access the information, including Finance and Loss Prevention.
- Very flexible system, which can be customized to meet customer needs.
- Continually upgrading/innovating their product each year.
- Need stability in customer support personnel.
- Upgrades/improvements too expensive.
- Better testing of upgrades needed.
August 20, 2021
Ventiv Claims System review
Ventiv Claims is mainly used by my Claims Dept. to process and pay worker's comp claims. Others within our company utilize the claims information as needed.
- The claims system, IVOS/Claims Enterprise, is user friendly.
- The Ventiv Claims technical support team is very knowledgeable and helpful.
- They are nationwide and affiliated with many other companies, making new project implementations more efficient.
- Upgrades can be difficult, as at times things you've fixed could now be wrong again.
- Tech support sometimes hard for them to relate to "claims people" who have little if any Systems experience making some of the conversations difficult when there are problems.