Overview
What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…
TrustRadius Insights
JAGGAER provides strong procure to pay platform
Perspective from a long-time SciQuest Supplier
How to solve your contract management worries
SciQuest User
SciQuest use at a large university
My 7-year-experienced-based Opinion on SciQuest
10 years with SciQuest and still going strong!!
SciQuest Review
SciQuest - One Stop Shopping
SciQuest Rocks!
SciQuest is a great stride in e-commerce
SciQuest Review
SciQuest - great product, great customer service
SciQuest, worth a look!
Reviewer Pros & Cons
Pricing
What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…
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- Premium Consulting/Integration Services
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Alternatives Pricing
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Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…
What is Periscope Source?
Periscope Source (formerly BidSync) is a suite of e-procurement software now owned and supported by Periscope Holdings in Austin, Texas since the December 2014 acquisition.
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What is JAGGAER?
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JAGGAER Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
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(60)Community Insights
- Business Problems Solved
- Pros
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- Recommendations
SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.
Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.
Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.
Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.
Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.
Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.
Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.
Cons:
- Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
- Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
- Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.
Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.
Attribute Ratings
Reviews
(1-3 of 3)SciQuest - great product, great customer service
- Supplier relationships, in terms of setting up supplier catalogs and keeping them up-to-date, are handled by SciQuest in an exemplary fashion.
- The approval process, using Advanced Dynamic Workflow (ADW), is extremely powerful and allows you to create approval workflows which will exactly match your needs.
- The Compliance Tracker module, part of Spend Director, is a great tool for capturing spend under contract. It is also a very good tool for storing contract information and documents, and tracking and disseminating through email notifications information such as expiration date and contract budgets.
- SciQuest customer service is, overall, excellent. We have always had a good working relationship with the company and feel as though they listen to us as we voice our needs and wants.
- Unable to directly access SciQuest data through a report writing tool such as Crystal Reports or MS Access, so we have to build a shadow database if we want to run any ad-hoc reports (reports that are not part of the "canned" SciQuest package). This is, by far, my biggest gripe with the SciQuest product.
- Would be nice for users (especially very knowledgeable users) to be able to upload a worksheet into the system and create a requisition from it. Our users who order for the OR frequently get a spreadsheet with a long list of items. They then have to manually enter those items, one by one, into the system.
- The Supplies Manager module is fairly rudimentary.
As a purchasing app, it is excellent. I cannot speak to its usefulness in the AP area. it may be less useful in a different environment, such as manufacturing. For research and healthcare use, it is excellent.
Also, we use Banner as our ERP. SciQuest is well versed with integrating with Banner. Users with a different ERP may experience less pleasant results.
- Much faster approval times
- Far better tracking of contracts and spend under contract
- Easier communication with users
- Oracle iProcurement
- Creating requisitions to be turned into purchase orders
- Managing contracts and recording spend against them
- Approvals of requisitions by department, budget office, and purchasing
- tracking contract creation
- Receiving invoices electronically into our AP system
- Contract creation
- Price
- Product Features
- Product Usability
- Implemented in-house
- Setting up approval queues; more specifically, converting existing approval queues from our old purchasing system to the new one.
- Getting a handle on, and creating and importing, contract data. Our old system did not keep track of contracts in any fashion.
- Using vendor catalog to shop
- Approvals
- Attaching quotes or other documentation to orders
- applying or changing commodity codes
- setting up contracts
- creating ad-hoc reports
SciQuest user for 3 Yrs
- Sciquest integrates well with vendors and POs get dispatched to vendor quickly which helps in faster delivery of goods.
- cXML interfaces with Vendors for Invoices
- Enforces state contracts
- Less manual intervention
- Sciquest's reporting tool needs some improvement
- Sometimes Vendors with multiple locations causes orders and payments going to wrong locations
- There can be some improvement on item searches.
- Great for enforcing state contract compliance. Reduces the needs for bids and RFPs
- Reduces time between order and delivery
- Easy user interface
- We punch out to vendor site for state contracted item. Makes it easier for users as most of the information is brought over from the vendor site to Sciquest
- It is easy to create non-catalog items and dispatch the PO to vendors
- We use Sciquest forms a lot for other process that require approvals
- We use it for employee Travel Authorizations.
- We use it for other reimbursements to Vendors,students and employees
- Very easy to activate State contracts into our system because we are under the same umbrella organization
- We are looking at Sciquest's TSM module
- Product Features
- Product Usability
- Vendor implemented
- Too aggressive schedule
- Internal project team resources also had to handle their day job as well
- Working with Sciquest technical resources was a challenge
- user interface
- workflow approval
- history/ change tracker for each document
- Will have to get sciquest to complex workflow changes or setup. It is not available institutions to modify or change
- Changes to integrations are difficult
4 year experience with SQ
- Contract enforcement with punchout suppliers.
- Technical support from SQ is very good
- Ease of use for end users
- SQ has so many options, some of our end users get overwhelmed with the options
- SQ provides options for embedded help functionality, but it would be nice if it were more interactive.
- When SQ was implemented, there was minimal assistance helping us define our training needs.
- Great for central controls using workflow
- Great for vendor visibility
- Challenging to get all applicable users to understand the application as designed by my organization
- various shopping options
- check request submission
- contract manager
- check requests
- workflow of special approval requests
- unknown
- Product Features
- Vendor Reputation
- Analyst Reports
- Professional services company
- Effective training of campus staff
- Clear communication with and support from dispersed campus leadership
- Competent internal support in the earliest phases of implementation, after we we had gone live
- punchout shopping
- none