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JAGGAER

JAGGAER
Formerly SciQuest

Overview

What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…

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Recent Reviews

TrustRadius Insights

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes …
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SciQuest User

10 out of 10
November 17, 2016
Incentivized
Our entire campus is using SciQuest to procure items and services. Also we store and maintain our purchased contract services using the …
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SciQuest use at a large university

9 out of 10
October 11, 2016
SciQuest is used for computerized online shopping, automated requisitions, automated POs, automated e-invoices plus scanned and manually …
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SciQuest Review

3 out of 10
July 13, 2016
Incentivized
SciQuest is currently being used by our procurement services department here at our university. Although not all of our vendors are …
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Reviewer Pros & Cons

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Pricing

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What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…

What is Periscope Source?

Periscope Source (formerly BidSync) is a suite of e-procurement software now owned and supported by Periscope Holdings in Austin, Texas since the December 2014 acquisition.

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Product Details

What is JAGGAER?

JAGGAER Video

JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.

JAGGAER Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.

Coupa, Ivalua Source-to-Pay, and Zip Intake-to-Procure are common alternatives for JAGGAER.

Reviewers rate Implementation Rating highest, with a score of 9.

The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.

Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.

Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.

Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.

Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.

Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.

Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.

Cons:

  1. Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
  2. Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
  3. Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.

Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.

Attribute Ratings

Reviews

(1-25 of 35)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automates workflows very well
  • Notifications into user inboxes is fantastic
  • Managing users in general is effortless
  • The UI is pretty dry form a user point of view (I've heard this many times by end users over the years)
  • Documents look the same for the most part (for invoices, reqs and POs)
  • Possibly some updates other types of data exports
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Strong vendor punch out capability
  • Logical user interface allows easy entry of transactions
  • New analytics feature provides quick access to data
  • They recently added analytics features but they could extend this to all modules and further enhance the capabilities
Roderick (Rick) Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The Supplier portal is superior to all others in the industry, providing the Supplier with the tools and information to manage their catalogs and prices, as well as reporting capabilities that facilitate good business practices.
  • SciQuest's enablement and support teams work closely with the customer and supplier to configure and manage an efficient transaction process. Their people are well informed and do a good job in communicating with stakeholders.
  • The SciQuest Spend Director interface allows customers to find the products in a well-designed shopping environment and provides procurement/sourcing staff with tools and options to manage their supplier relationships.
  • As a global supplier, SciQuest's footprint is predominately in the USA with some presence in Europe. We confront a very complex landscape of supplier portals when working with global customers and wish SciQuest could make stronger inroads especially in Europe.
  • Though reporting is good for the supplier, some aspects of the reporting tools could be improved to facilitate the dialog between supplier and customer such as spend history, prioritized exception handling and document exchange via the portal.
John L Doyle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Implementation - Product was installed ontime and on budget.
  • Product Development - solicits feature enhancements from its clients.
  • Client Focus - User Groups - Annual Forums and client partners.
  • Reporting - Currents report functionality is manual and lacks comprehensive data elements.
  • Contract Creation - SciQuest needs to port over the functionality of Contract Director more rapidly to be considered best in class. They are working towards that but not quite there.
Score 9 out of 10
Vetted Review
Verified User
  • SciQuest has a fairly robust process for vendor and item selection and subsequent purchase authorizations and PO generation. Subsequent E-invoicing and hardcopy invoice entry are established processes.
  • Customer support from SciQuest is very good.
  • Software updates from SciQuest are average.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Source to settle: Although we did not purchase all the new applications in the suite SciQuest made, what we did use, worked and worked nicely. With SciQuest you can get a turn-key system.
  • I love the way SciQuest rolls out changes, measuring customer feedback, and rolling out major changes 3 times a year. Like clockwork you know what to expect ahead of time, deciding whether or not you need a particular enhancement (if optional), having plenty of time to make adjustments in business processes if needed, and/or user-base announcements.
  • I was always astonished to see both clients and potential clients come to the conferences. SciQuest would allow the "mixing" of clients and potential clients, apparently unafraid of any negative commentaries the potential clients might get. That has always been impressive to me as a techie myself.
  • In the beginning the technical help desk was great, fixing problems quickly. But as we got down the road a bit I feel there was not enough management of outstanding tasks as there should have been. Please do not misunderstand: I would still give their support help an 8 out of 10. But I just feel they lost their edge a bit in the support area as they began to grow. This also could have been due to emerging products that grew out of the initial offerings where focus was more put on the former.
  • I did not like the idea that they were going after the gambling industry in some way, personally speaking. I did not think it was a professional decision. I understand related markets: education, scientific, pharma, health, etc. But gambling?...not so sure it did much for their image, and I think it will eventually hurt them rather than help them.
July 13, 2016

SciQuest Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Manages one's vendor catalogs.
  • Integrates with third party systems in an attempt to accommodate one's chosen business process.
  • Offers an up to date interface.
  • More accomodating integration which would allow customers to maintain current business processes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The workflow works great for routing requisitions to the appropriate approvers. It's also very customizable to adapt workflow to fit our current policies.
  • SciQuest pushes requisitions straight into our ERP, eliminating the need for duplicate data entry.
  • Punchouts are a great time saver for our end users to compare pricing within the same system.
  • Bypassing workflow approvals removes the original approver from the viewing access. Sometimes we need to bypass approval while the approver is out of the office, and then they lose visibility into the history of the order.
February 01, 2016

SciQuest Rocks!

Lloyd Tiamfook | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy user interface.
  • Great customer support.
  • Continuous system improvements.
  • Listens to customer feedback and use that information to make improvements.
  • UI still not the same across the board as far as product offerings [go].
Monica Mooberry | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
ResellerIncentivized
  • Technical support on enablements: check in and updates to keep projects on track. I have enjoyed working with both Larry Eckerlin and Khalil Ali.
  • Varied reporting capabilities in the dashboards to give up to the minute spend.
  • Michele Young is very responsive to emails and requests for information, she is friendly and wants to help.
  • Wish list: A module in the application for documenting an enablement's process or a partnership with a project management software to facilitate communication. Project management and communication with the parties to fast track enablements. This would make them faster, more successful and improve sales.
January 25, 2016

SciQuest Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Comparing the prices of the same products from different suppliers.
  • Ease of placing orders for end users.
  • Flexibility in promoting special offers from suppliers.
  • Data integrity - we have had recent issues with the quality of data loaded by SciQuest.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Supplier relationships, in terms of setting up supplier catalogs and keeping them up-to-date, are handled by SciQuest in an exemplary fashion.
  • The approval process, using Advanced Dynamic Workflow (ADW), is extremely powerful and allows you to create approval workflows which will exactly match your needs.
  • The Compliance Tracker module, part of Spend Director, is a great tool for capturing spend under contract. It is also a very good tool for storing contract information and documents, and tracking and disseminating through email notifications information such as expiration date and contract budgets.
  • SciQuest customer service is, overall, excellent. We have always had a good working relationship with the company and feel as though they listen to us as we voice our needs and wants.
  • Unable to directly access SciQuest data through a report writing tool such as Crystal Reports or MS Access, so we have to build a shadow database if we want to run any ad-hoc reports (reports that are not part of the "canned" SciQuest package). This is, by far, my biggest gripe with the SciQuest product.
  • Would be nice for users (especially very knowledgeable users) to be able to upload a worksheet into the system and create a requisition from it. Our users who order for the OR frequently get a spreadsheet with a long list of items. They then have to manually enter those items, one by one, into the system.
  • The Supplies Manager module is fairly rudimentary.
January 21, 2016

SciQuest, worth a look!

Steven Hoover | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I think the layout of the application is done well. Things are very easy to find and intuitive. End users have no problem searching for recent POs or creating reports to download into Excel.
  • I also like SciQuest's support. They are very knowledgeable and get back to you very quickly. Being integrated with a third party system, can have some support teams pointing to the other guy as the problem. However, Sciquest support works well with our IT department and does whatever they can to troubleshoot a problem.
  • I like that SciQuest is a cloud hosted solution. This makes upgrades easier for our IT department and leaves the responsibility on the end user for testing.
  • Our biggest challenge with SciQuest is order consolidation. One of our departments would like to hold all the orders until the end of the day and place one big order for that company. This would help to reduce shipping costs. I *think* SciQuest has a consolidation option, but it does not work for us for some reason.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Procurement process is easy.
  • Customizations are not allowed so all users across the board have to use the system the same way.
  • Supply Network is neat.
  • AP is not as robust as Purchasing.
  • Payment processing cannot be done in SciQuest.
  • Save / Edit concept does not exist.
January 06, 2016

SciQuest Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Many supplier catalogs available.
  • If you're having problems tech service is great.
  • It allows you to direct your users to preferred suppliers products.
  • We did our own survey of our users and their main complaint was the amount of returns they get in searches.
Stacey Templeman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The user interface is easily customized and user friendly.
  • Workflow routing can be as complicated or simple as needed in Spend Director and Accounts Payable Director.
  • Sourcing Director has room for improvement in search capabilities.
  • Sourcing Director has room for improvement in email customization.
January 06, 2016

SciQuest review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides a repository where contracts are in a single place.
  • Provides for a comprehensive contract review framework based on user-defined queries and departmental approvals.
  • Much of the upkeep is done by the user, which can be good and allows for quicker processing of updates to the contract management process, but difficult to manage if you have a number of changes over time.
January 06, 2016

SciQuest eProcurement

John Bishop | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to pull data from the system is user friendly and powerful. You have the ability to create your own templates to pull just the data you need. Reporting is a strength of the system.
  • SciQuest has great flexibility to create custom forms for your organization. As a client you can also network with other SciQuest clients to develop best practices and share forms already being used and working well.
  • Customer Support is responsive to our needs and have been a valuable resource during our implementation.
  • We would have liked more admin training during the building of our system. We had to learn the ins and outs of the system as we were training users and this was challenging at first.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The shopping experience is one that users can identify with as it takes on a Amazon-like shopping experience.
  • The workflow system, while it takes some time to tweak and refine, works particularly well, especially with former manual signatures being done electronically now.
  • The audit trail and history tabs are very useful for knowing who did what when and who did the approvals. This process was, at times, challenging under our old system.
  • Sciquest and Banner have some issues with invoice adaptors. Manual workarounds need to be undertaken which can prove to be time consuming and laborious for AP.
  • Sciquest and Banner need to address the Canadian tax system quickly. It's complex and neither system handles it very well.
  • It would be helpful for administrators to be able to see draft carts when clients call for help.
January 05, 2016

SciQuest user for 3 Yrs

Score 9 out of 10
Vetted Review
Verified User
  • Sciquest integrates well with vendors and POs get dispatched to vendor quickly which helps in faster delivery of goods.
  • cXML interfaces with Vendors for Invoices
  • Enforces state contracts
  • Less manual intervention
  • Sciquest's reporting tool needs some improvement
  • Sometimes Vendors with multiple locations causes orders and payments going to wrong locations
  • There can be some improvement on item searches.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • I thoroughly enjoy the direct link to vendor websites.
  • The software is quick and user friendly.
  • I like that you can utilize it on a number of platforms, from my phone to my desktop.
  • I'd like to see more detailed sorting/reporting. By account number, or shipping address, etc.
  • I'd love to see a search documents button that is always visible. Clicking through two links is annoying to find a PO.
Score 8 out of 10
Vetted Review
Verified User
  • The document search and filters are an amazing tool. You can basically search/query the system on all types of documents and then can export out that data with a screen export, transaction export of full export which allows you to basically report on anything you find important.
  • It is user friendly and adopts new web practices being used on other shopping sites such as the cart preview and adding bookmarks.
  • There is a lot of documentation for you to find out how to do certain things in the system.
  • There are a lot of "clicks" involved with selecting things. For example, you have to press the Search button and "Select" the fields etc. You cannot press enter etc.
  • The forms are pretty constrictive as far as design. You cannot do a lot of customizing on the forms.
  • Limited to changing look and feel to very small areas
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