Jahia Digital Experience Platform

Jahia Digital Experience Platform

About TrustRadius Scoring
Score 7.3 out of 100
Jahia Digital Experience Platform

Overview

Recent Reviews

A Good Multi-site Platform

7 out of 10
August 23, 2021
Jahia Digital Experience Platform is being used for some of our public websites and our intranet. We use it for communication of our …
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Great Hidden Gem

9 out of 10
August 20, 2021
We utilize Jahia to deliver high-performance web-based applications for our clients that span marketing, portal and transactional needs. …
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Jahia does it all!

10 out of 10
February 23, 2019
Jahia is one of the top digital experience platforms we recommend and implement for clients. Usually, these are enterprise deployments. It …
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Pricing

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What is Jahia Digital Experience Platform?

Jahia is a Java-based enterprise content management system. It features an integrated user portal, web publishing and content management, document management, collaboration, and multi-channel publishing.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jahia.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Jahia Digital Experience Platform?

Jahia Solutions Group aims to make digital experiences simpler. Built on a cloud-based platform, Jahia helps organizations leverage their content and customer data to fully engage with their customers. Jahia integrates into existing technology stacks and can be customized to meet each organization’s specific business needs and challenges.

Founded in 2002 and headquartered in Switzerland, Jahia has offices in Boston, Toronto and Paris. The vendor states Jahia’s customer community includes hundreds of global brands and organizations, including Ben & Jerry’s, Nationwide, NASA and General Motors.

Jahia Digital Experience Platform Features

  • Supported: Content creation and editing
  • Supported: Digital Asset Management (DAM)
  • Supported: Taxonomy management
  • Supported: Pre-built, customizable page templates and themes
  • Supported: Multi-channel content delivery
  • Supported: Language management
  • Supported: Validation Workflows
  • Supported: Headless CMS – Content & Media Manager (Content API, GraphQL)
  • Supported: Traditional CMS
  • Supported: Portal framework
  • Supported: Role based content
  • Supported: 250+ out-of-the-box connectors
  • Supported: Personalization management UI
  • Supported: A/B testing and optimization
  • Supported: built-in analytics and reporting
  • Supported: Form generator
  • Supported: List management and dynamic segmentation
  • Supported: Consent management and GDPR-related capabilities
  • Supported: data collection
  • Supported: Progressive Web Application

Jahia Digital Experience Platform Screenshots

Page composerConnecting Jahia with your stack

Jahia Digital Experience Platform Video

Visit https://www.jahia.com to learn more about how we make Digital Experiences Simpler. Jahia is the only true Digital Experience Platform (DXP) available on the market. Built to act as the backbone for your marketing technology stack, Jahia combines content management with...
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Jahia Digital Experience Platform Integrations

Jahia Digital Experience Platform Competitors

Jahia Digital Experience Platform Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Jahia Digital Experience Platform?

Jahia is a Java-based enterprise content management system. It features an integrated user portal, web publishing and content management, document management, collaboration, and multi-channel publishing.

What are Jahia Digital Experience Platform's top competitors?

Adobe Experience Platform and Drupal are common alternatives for Jahia Digital Experience Platform.

What is Jahia Digital Experience Platform's best feature?

Reviewers rate Availability highest, with a score of 8.

Who uses Jahia Digital Experience Platform?

The most common users of Jahia Digital Experience Platform are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (27)

Ratings

Reviews

(1-19 of 19)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Jahia is the CMS we use for our website and intranet. It's very easy to use to create a dynamic website. Even without coding knowledge, you are able to build nice content mixing different types of medias.
  • Pages building
  • Content writing
  • Media insertion
  • Building a customer journey
  • time of publishing
It's very appropriate to create complex web pages with different types of content: texts, images, forms, and attachments. Also the collaboration with colleagues is easy and smooth. We manage multiples sites for multiple regions and I wish it was easier to switch from one site to the other and to manage the respective media libraries.
We have quite a good support from Jahia but our main contact is still our integrator. I wish Jahia was more involved. The support from the Jahia Customer Success Manager has been quite irregular.
Namandeep Bhatia | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We are a web & app development company. Here we used Jahia DXP, due to its flexibility and ease of use it actually helped in maintaining our client's portals. We also used Jahia's Employee Intranets to connect with the team. It was first recommended by one of my employees.
  • It very well provide 360 degree view of customers. It consolidate data points.
  • It consolidate data points from various source.
  • Easy to use and very much flexible, if require one can add plugins.
  • Initial setup of system is tedious.
  • Lack of setup documents.
  • They should have provided Templates for certain fixed types of use cases.
It is well suited for medium to large enterprises, especially if the company is handling multiple clients from a wide range of industries. It is not suitable for small companies because the initial setup is tedious and might not be cost-effective to consolidate data points.
They provide really good support.
Troy Harris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are in the process of implementing Jahia Digital Experience Platform as our client portal. This effort is to unify our client experience as we consolidate our existing portals, as well as speed up the client onboarding process by having one place to access all of our services.
  • Publication workflow
  • Content editing
  • End user personalization
  • I was disappointed that the Jahia dev tools are not production-ready resources.
  • The new layout is miles ahead of version 7 but there is still confusion around editing on the page or through the content editor
Jahia Digital Experience Platform is great for getting content out. It feels buggy with all the cache issues that I have experienced.
Support is great. Every issue I've encountered has been addressed and escalated as needed.
Lionel Frydman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We build all our websites on [the] Jahia Digital Experience Platform. We do it from scratch to the end with our users. All the processes are done with the user, and [it] builds websites pretty quickly. The CMS is really easy to use, and we provide a guide, support, and training to the final user. Users are quite happy to use this product, and we have [barely had] a bad review from users. We have almost 35 websites (internet, extranet, intranet type).
  • CKEditor
  • Publishing
  • Website managment
  • [Make it] possible to reverse a mistake
[Jahia Digital Experience Platform] is easy to manage and correct some mistakes by the final user to help them go through it. Jahia Digital Experience Platform is pretty easy to use with time, and they are taking our review into consideration. The only scenario where it is less suited is when a user does something wrong. It is impossible for him to go back and undo what he did.
They always answer on time, and the support team always tries to find out what's wrong. They really improve their product with time.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Jahia Digital Experience Platform is being used for some of our public websites and our intranet. We use it for communication of our organization, and we use it to communicate about all our news for the public and the employees to share the next event and everything like that.
  • Multi-site
  • Headless CMS
  • Open Source
  • Documentation
It's perfect for multi-sites because you can create many sites with a similar template very quickly.
Jahia Digital Experience Platform's support response time is good and competent.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jahia Digital Experience Platform is used for our AllianceRx Walgreens Prime Digital Website Team (Digital Department) to serve our patients with medications, ordering, and refilling. It is also used for publishing UI content and improving [the] User Interface.
  • Easy to create UI contents
  • Easy to publish UI contents
  • Impressive UI errors and messages
  • Documentation to help users create more powerful UI design
Jahia Digital Experience Platform is well suited for a team that is looking for an easy and powerful CSM Platform.
One time we needed support to build new environments for our testing team, and Jahia sent someone who was able to support our team and complete the request in a timely matter.
August 20, 2021

Great Hidden Gem

Piyush Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Jahia to deliver high-performance web-based applications for our clients that span marketing, portal and transactional needs. When our clients need a unified platform that combines CMS, DAM, Analytics and requires it to be in a more granular controlled manner, Jahia is hands-down what does the best job. Doesn't hurt that it's also very cost effective compared to weaker alternatives. With the new cloud based offering we are able to launch customer projects even faster with less worry about infra.
  • Easier to integrate other systems with Jahia than with other CMS platforms. The architecture is much cleaner and flexible.
  • Expanded capability across multiple needs in most projects (CMS, DAM, Analytics, Portal etc).
  • Price!
  • Cloud offering
  • Jahia would benefit from broader marketing and user-base. Great software, hidden gem still.
  • Functionality-wise, adding an email campaign capability would really round out a full end-to-end stack.
  • In context help, as we cycle through authors, retraining would be easier if admin screens had help in line.
Well suited to multisite, multilocation, or complex requirements. The solution packs now make it usable for smaller more industry focused use cases without a lot of work.
Ease of use, capabilities, price.
Bernard de Terwangne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
I'm in charge of products implying Jahia for several clients. I'm quite active in pre-sales and project management and I like to keep a technical focus and be able to act as an expert or a developer on that CMS. I also keep a focus on my previous GIS experience and web mapping integration.
  • User Experience : Jahia is especially simple to use for all user roles including visitors, content editors, reviewers, editors in chief, administrators and developers
  • Integration : Jahia is a developer friendly CMS developped in Java and based on cool features such as OSGI enabling hot deployement and reducing risks of unwanted interactions between modules and sites
  • Well integrated Form Factory
  • Enterprise Feautres such as marketting automation tools
  • Review workflows are not as intuitive as you'd imagine. This is an area in the UX where the editor has work to do. It works well but it could be more intuitive
  • Pricing should be more progressive and more aggressive
  • Jahia deserves more publicity. The product is excellent but nobody knows it. The editor should focus on marketing.
Jahia is well suited if at leats one of the situations occure :

- Important UX requirements
- Integration projects
- Multi-sites, multi-language
- Different sites development by different teams that should fit in one shared instance
- High availability, clustering
- High load, high performance
- Need for a headless CMS
- A/B testing and market automation
- Stable architecture with limited risks of incompatibilities between modules
- Excellent support from the editor in enterprise distribution

There is a free community distribution that can be used as entry level, but as soon as a project becomes critical I'd strongly recommend the enterprise distribution. While subscription costs of the enterprise distribution are relatively low compared to ones of other enterprise CMS, they could be more progressive and can be problematic for intermediate projects. This is mainly a problem for the first site at a client, as the subscription costs don't directly depend on the number of deployed sites.
Usually very reactive
Score 10 out of 10
Vetted Review
Reseller
Review Source
At NSI, we use Jahia Digital Experience Platform for our various intranet portals. We use it to share information such as news or events. We also share articles and documents to improve communication with our employees. We also like to offer forms to allow our users to collaborate. We make Jahia the entry point to information for the company.
  • The platform is ergonomic and very easy to use
  • The platform is robust and stable
  • The solution is open source
  • Getting started is quick for users and developers
  • Create a module and template sharing community
  • Continue to improve forms
  • Keep pricing competitive
Jahia Digital Experience Platform is well suited for your intranet and internet sites. It allows you to personalize the user experience thanks to the Unomi CDP so as to obtain better conversion rates. On the other hand, the platform is less suitable for small showcase sites because hosting a solution based on java has a different cost from other solutions based on php for example.
The entire Jahia team is very attentive and ready to offer solutions.
Christophe Huault | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
There are many ways to use Jahia. I implemented the platform for:
. Web site
. Intranet
. Extranet
. Marketing automation
. Forum
  • Langage support
  • Site factory
  • Customer Data Platform
  • Headless CMS
  • Marketing automation
  • User training
As a CMS, Jahia is well suited for web production. I can be used as a hybrid platform between traditional and headless CMS. You can also use the jExperience version to add A/B testing and personalisation through a robust Customer Data Platform. The platform can also be integrated with Salesforce. For those who won't invest in infrastructure, you can use the Cloud version.
The support team is very reactive and ever-present if you ask good questions.
Marcio Vizoli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Jahia is used in several departments of our company but mainly in the Marketing department which is responsible for creating the company's online campaigns. Jahia allows us to display our content in a way that we think is most appropriate, depending exclusively on our layout preferences. It made it possible and simple to build the page we want.
  • Its customization capabilities, Jahia does not disrupt creative autonomy as some of its competitors do. On the contrary, its modules and components are totally customizable, ensuring that you have your unique identity on the web without seeming similar or a "copy" of something already online.
  • The ease of use, Jahia is extremely simple and easy to use, even users without great experience will have no problem dealing with it thanks to its intuitive interface.
  • The technical support of Jahia is another strong point, service is always fast and enlightening, they really do their best to help in every way possible.
  • The price, Jahia should have a more attractive and aggressive price to help him become more popular.
  • Jahia cloud is still a bit basic and limited when compared to its competitors.
  • Little investment in marketing that along, with other flaws that I quoted (high price), keeps the community of users small and stagnant, making nonexistent exchange of information and experiences. It is somewhat contradictory that a service that helps in marketing their clients ends up not investing in their own marketing.
I believe that Jahia is best suited for companies where updating content online is not restricted to one or just a few people. If you own a small company/website, that does not need to change content, pages or promotions frequently then maybe Jahia will not be very useful for you.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jahia is used in our company as both a content management system and enterprise portal platform.
  • Love the user interface for this CMS and the ease of usage.
  • Websites can be put together quite easily without having to really have expert knowledge of the tool.
  • Search functionality could be further improved.
Provides a centralized platform for all our enterprise applications and enables our different businesses to build their own content with minimal directions/intervention from IT. Jahia has provided big help on this for our business customers (internal and external).
February 23, 2019

Jahia does it all!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Jahia is one of the top digital experience platforms we recommend and implement for clients. Usually, these are enterprise deployments. It solves multiple business problems, in fact, we haven't found one it doesn't solve. It spans B2B, B2C, B2E very well.
  • Great integration capabilities. It becomes a critical part of the stack.
  • Full-featured CMS and Portal. Very user-friendly.
  • Very competitive pricing.
  • More resources for users and partners. Better, more organized documentation.
  • Improved Digital Asset Management (but flexible to integrate with others).
Well suited for commerce and other transactional sites and pure marketing sites. It is good for multi-site deployments.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Jahia is being used to implement our flagship website and our employee portal. We needed a content management system that also allowed us to economically build a transactional spa on top of it.
  • Easy to upload and manage content.
  • Easy to install, and supports on-prem and cloud.
  • Easy to customize and build your own modules that may be enterprise specific.
  • Still a niche and growing vendor in this marketplace.
  • Hard to find EXACT skills, but easy to use if you have web 2.0 experience.
  • Some enterprise features that you would expect are still being developed (e.g. SAML integration).
If you need an economical, Java-based, CMS that can be easily customizable, support headless, and is still a growing company willing to work with you, Jahia is #1.
Travis Warholic | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I've been involved with Jahia being used for multiple different scenarios from intranets, to extranets, to commerce sites and in multi-site and single site use cases. I also have experience with Jahia being used for single departments and across a global organization with centralized content authors and distributed content authors. In these scenarios, it has addressed numerous business problems, but it was consistently able to provide an improved digital experience to end users while enabling content teams to have control of the content and experiences they wanted to deliver.
  • Contextual authoring experience that allows authors to easily visualize the content changes they are making.
  • An extensible platform that can be customized to meet complex business problems. Creating a holistic digital experience so often involves integration with many sources of information and/or systems. Jahia's platform allows for many solutions, from customization to native platform features, for integrating with the different external systems that are required.
  • Jahia's pricing is competitive and Jahia provides many features found in solutions that cost much more
  • Jahia's support team is above average compared to other vendor support teams I have worked with.
  • Jahia documentation is lacking in some areas.
  • Jahia cloud offerings are not as mature as some other platforms in this space.
  • Jahia's native components and community provided plug-in ecosystem is limited. But thankfully, customization is easy in most cases.
Well suited for enterprise digital experience solutions.
Cédric Fourneau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jahia is used as a website factory for several departments. There several internet projects for each department (or cross department projects), and one intranet for some departments and a transversal corporate intranet that aggregates them.
  • Balance between ease of contribution and a powerful integration platform.
  • Possibility to manage templates via the Studio (web based, drag&drop interface).
  • Agility and industrialization of deployments (from 7.0 version); ex: modularity and hot deployment with OSGi modules.
  • New marketing factory (and future eCommerce platform) to provide a full range product for Digital needs.
  • A too small community, not so many interactions thought the community (GitHub for example) with editor.
  • Changes in pricing; necessity for progressivity.
  • Delay in the availability of the website Jahia Academy (e-learning website for Jahia expertise).
Jahia is well suited for:

  • Projects driven by the marketing department
  • Projects with agility and industrialization needs
  • Projects with strong integration/infrastructure requirements (banking/insurance, public sector, big corporate)
Tomek Baginski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Jahia is being used across the whole organization. We use Jahia to build various types of landing pages—from a shopping cart, marketing's campaign pages to regular travel information type content. Jahia software helps us display and manage our content the way we want. Personally I'm able to build virtually any type of page I desire based on layout preferences.
  • It's flexible and accommodating from a page layout perspective
  • It works with other content production platforms like Bootstrap
  • It simultaneously supports multiple users
  • User interface not exactly informative at first glance
  • Lack of basic features such as multiple photo upload selection
  • It always reloads any page's updates to the top
  • Removes some pieces of html after "edit" refresh, like Bootstrap's icons
  • Edit's mode window size doesn't reflect actual size of a content column's width
In my opinion, Jahia does good job supporting any static and landing pages, where content lives and is not updated on regular basis. However, blog type content or a multimedia would be harder to manage. I couldn't find Jahia's offered widgets to be working the way I would like them to. It seems like that side of the software is not very much supported.
Jordan Clay | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I used Jahia for a number of clients. Jahia is a powerful and easy to use system, designed for use by large and small corporations alike. I would recommend Jahia to anyone who wants to take their web presence seriously. Jahia gives you a great development platform to provide your clients with the best tools for creating a fantastic web site. I know Jahia more from a development side of things but I have also used it to help clients build their web site. I can say with certainty that Jahia provides all of the tools and other needs that any client would need.
  • Custom made modules - The ability to custom build and customize your components is a great way to make sure you aren't like anyone else on the web.
  • Stable - Jahia is a very stable platform and since it runs on Java it has a great base for success.
  • Some additional default modules would be nice. Things like social media integration would be a huge help and cut down on development time.
Jahis is a great platform if you are constantly updating the content of your web site. If you have more of a static site that doesn't change often then Jahia is probably not for you. It would work but it is meant for people or organizations that need to have multiple people updating or changing content.
Robert Evans | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Jahia was used as a part of our mobile strategy. I designed the user interface for our customer facing products. We needed to integrate a CMS type platform that would work best with our current in-house solution and Jahia was what was selected. I was apart of building the various templates and helping to implement into our strategy. The goal was to make sure that Jahia would allow us to be 100% responsive with our platform.
  • Scalabilty - we would be able to add onto Jahia when needed and there was room to grow.
  • I was using other CMS platforms and felt that Jahia was made by engineers for engineers. It was not easy to build or implement the U/I into Jahia as easily as some other platforms I used. I would say Jahia needs a new overhaul to compete with the other "drag and drop"type CMS' which still allow the same scalability as Jahia.
I think for an over large corporation that has a great team of engineers, Jahia is suited best. For anything medium-to small business, they would never use Jahia and I wouldn't recommend because its not easy to use. Other products I currently suggest are Concrete5 or even the database-less CMS's that let others view a site how it should be without the knowledge of complex database integration or MYSQL technical knowledge.