Jamf Pro A+
We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. …
Overview
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…
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What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…
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For the latest information on pricing, visithttps://www.jamf.com/pricing
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Product Demos
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Jamf Pro Features
- Supported: Zero-Touch Deployment
- Supported: Device Management
- Supported: App Distribution
- Supported: Inventory Management
- Supported: Enterprise App Store
- Supported: Patch Management
Jamf Pro Screenshots
Jamf Pro Videos
Jamf Overview
Jamf Pro Demo
From our customers
Jamf Pro Integrations
- ServiceNow IT Service Management
- Microsoft Intune
- Apple School Manager
- Apple Volume Purchase Program
- Apple Device Enrollment Program
- Cisco Identity Services Engine
Jamf Pro Competitors
Jamf Pro Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Mac |
| Mobile Application | Apple iOS |
| Supported Languages | English, German, French, Chinese and Japanese |
Jamf Pro Downloadables
Frequently Asked Questions
Workspace ONE Unified Endpoint Management (UEM), IBM Security MaaS360, and Ivanti Neurons for MDM are common alternatives for Jamf Pro.
Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.
The most common users of Jamf Pro are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.
One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.
Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.
Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.
Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.
Attribute Ratings
Reviews
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January 21, 2022
Jamf Pro - A Must for Mac Admins
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to remotely manage and maintain devices for all users. There is a very good workflow for Zero Touch onboarding, All departments and users are enrolled through Jamf Pro and managed remotely. In this modern ways of working where users are working from home Jamf Pro comes as a life saver for Mac admins, We use Jamf Pro for application deployment, Patch Management, Configuration profiles, Printer Installation, Identity Management along with Jamf Connect, macOS minor updates and major upgrades and last but not the least Jamf Pro help us in simplifying IT processes and deployment with variety of automation which it brings in and ease of use for end user with respect to Jamf Self Service and a great end user experience.
- Zero Touch Enrolments
- Application Deployment and Updates
- macOS Updates and Upgrades
- Zero Day Support for all new releases
- Always aligned with Apple RoadMaps
- Patch Management is better now but something where Jamf can improve and I see it in their roadmaps which is coming in near future.
December 30, 2021
Jamf the best MDM for Apple product on the market.
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to deploy and manage all of our Apple products. We are a 90% Apple shop so all of our End Users are on Apple products. Jamf allows users to deploy and manage the equipment with a click of the mouse.
- Software distribution
- Locking out computers for compliance
- Helps with current inventory
- Self Service and the integration with the Apple Apple store has it's issues.
- Self Service banner does not scale.
- A built in script editor would be nice.
November 12, 2021
jamf delivers what it promises
Score 9 out of 10
Vetted Review
Verified User
device management, software deployment, closing security gaps
- Device management
- great support
- great community
- always up to date with macOS
- macOS system upgrade mangement
- making the way easier for beginners
November 11, 2021
Simple review of Jamf Pro
Score 10 out of 10
Vetted Review
Verified User
We use it to manage Macs and mobile devices in student labs and classrooms. The major problem that this tool solved was the large amount of labor required to configure and reset the Apple devices every summer. Now the majority of the work can be done remotely and by one or two individuals at most. It also simplifies the recovery process for when a student were to cause any issues on the devices.
- Apple device Management
- User-based Configuration
- Simple setup
- Device detail reporting
November 01, 2021
Love Jamf Pro!!!
Score 10 out of 10
Vetted Review
Verified User
Jamf manages all our macOS and iOS devices. It keeps our devices secure, up to date and helps us manage all our settings and apps we need in our organization. Jamf also helps us make purchasing decisions with its reporting capabilities.
- Deploying Apps
- Managing device settings
- Updating devices
- Managing all things Apple
- Add on more pre loaded app configs
September 22, 2021
Jamf Pro Review
Jamf Pro is used to manage macOS devices in our ITAR environment, joining them to Active Directory for wireless compliance.
- Self Service
- Interface
- Dashboard
- Remote control as part of the suite
September 22, 2021
Jamf in Fashion
Score 9 out of 10
Vetted Review
Verified User
We rely on Jamf Pro to manage the complete lifecycle management of ~2500 Macs globally.
Key functions we rely on heavily are
Key functions we rely on heavily are
- Automated Device Enrollment for initial deployment of both end-user machines and Zoom Room conferencing Mac Mini's
- Automatic and self-service software distribution both on and off-network
- AWS integration
- Managed Apple software update; point releases and security updates
- Self-serve OS upgrade in-place via Self Service
- VPP app distribution
- FileVault disk encryption
- Various reporting
- Automatic printer configuration via Self Service
- Configuration Profiles for a variety of managed preference settings
- OS upgrade in-place via Self-Service
- Zero day support for most new Apple features
- Jamf [Pro]'s overall framework that allows for a wide variety of integrations and custom problem-solving solutions via policies, scripting, MDM, etc
- While already in progress, the Configuration Profile editor is a little unwieldy
- User dialog messaging. While Jamf [Pro] helper is very useful, a more feature-rich utility with editor functions would be extremely welcomed to interact with the user while installing software.
- Policies: I would desperately like to see the ability to organize the order of packages and scripts within a policy without needing to use names, numbers, and 'priority'. Just let me drag items in a policy around in order.
- Policies: scripts can only be run before or after, please let me place them in between packages
September 22, 2021
Jamf Pro provides the tools needed to manage iOS, macOS, tvOS
Score 10 out of 10
Vetted Review
Verified User
[The] University of Utah Health is using Jamf Pro to manage iOS, tvOS, and macOS devices. It is being used across the whole organization. We are using the Healthcare Listener to integrate with our EMR to manage devices (iOS and tvOS) as patients are discharged and transferred. We are using Jamf Pro to manage iOS devices in Nutrition Care Services to display food menus on iPads to patients. We use Jamf Pro to manage macOS for ITS and Hospital staff.
- Healthcare Listener
- Being able to restrict Home screen layout
- Making apps (App Store and In-house) available on devices
- Restricting apps not needed
- Communicating better on updates of PI
September 22, 2021
Jamf Pro makes it easy to do my job
We utilize Jamf Pro to manage our small fleet of iPads over 4 schools. We are a smaller district with about 3000 iPads. We are in education, Jamf [Pro] helps us with apps, security, finding lost iPads, web clips, and even a whitelist for our younger students to modify their access to the internet.
- Manages Apps - gives details so that knowing what is available is easy, as well as what has fallen out of the app store.
- Managing iPads - naming them, adding users, as well as what teachers have which iPads.
- Sending web clips - allowing shortcuts to be added by management at [the] request of teachers so that students quickly have access to websites.
- Finding Lost iPads - this feature is invaluable to us as we have students who travel with their iPads and are often forgetful and leave their iPads in their previous rooms or even at school over the weekend. The detail given is extremely helpful in recovering iPads.
- Reports - this has improved some but sometimes my boss asks for huge reports that only need certain details but it can be difficult to pull that information out of Jamf [Pro].
- Being able to resend configuration profiles to just the iPads that canceled, or are sitting at pending.
- Sometimes fixing the PI's comes way too slowly. I work for a small district, I can't imagine being a big district and having to deal with limitations set by a product issue.
September 18, 2021
JAMF Pro - Best Apple Device Management
Score 9 out of 10
Vetted Review
Verified User
We use Jamf Pro to remotely manage and maintain devices for all users. All departments and users are enrolled through Jamf Pro and managed remotely as much as possible. We rely heavily on JAMF Pro to manage remote users by sending software patches, fixes, and updates. It is highly used to install and support new applications on the different devices utilized by our users.
- Install updates, patches, or new applications.
- Lock lost or stolen devices.
- Allow users to install or update applications on their own time.
- Change policies to allow or restrict certain preferences.
- Have report templates for application usage.
- Better details on user analytics.
August 31, 2021
Jamf Pro the Great Allrounder
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to remotely manage our iOS fleet. These devices vary in use it could be a teaching device or learning device. It could be a sign-in device or pool management device. It could also be a general use device. We have devices all across our network of schools and Jamf Pro allows me to easily manage and support my users remotely. Vastly reducing my need to travel across campuses and sites to support them.
- Remote App Deployment
- Lost Mode of Devices
- Remote Management of Device
- DEP Enrollment with Pre-Stage Enrollment
- Zero-Touch Deployments
- Reporting could be improved with Time Zone support
August 31, 2021
Jamf Pro Review
Score 9 out of 10
Vetted Review
Verified User
We use Jamf [Pro] to manage our Apple Devices such as iPads, iMacs, & Macbooks in an education 1:1 program. It is being used by myself and one [other] staff member.
- Software deployment
- Policies put in place
- Enrollment procedure
- Providing more management tools on the Macbook side similar to the iPads
August 29, 2021
Jamf Pro Review
Score 9 out of 10
Vetted Review
Verified User
Jamf Pro is used to help provision laptops, deploy applications, manage updates for our mac and IOS devices. We used it to automate laptop provisioning which saved a bunch of time on the workflow. Managing devices are much easier with MDM software like Jamf Pro. Highly recommend learning how to use Jamf. Though Jamf 200 training is needed in my opinion to start utilizing Jamf's capabilities.
- Application Deployment
- Automation, Laptop provisioning
- Device management
- Learning curve
- Supervised vs unsupervised functionalities, this makes it hard to fully manage a fleet
- Policies do not work as intended from time to time
August 27, 2021
Jamf [Pro] is worth the effort!
Score 10 out of 10
Vetted Review
Verified User
We currently use Jamf Pro as a means of centralized management for all of our university-purchased Apple devices. It has streamlined many of our on boarding processes along with a means of inventorying devices and implementing and enforcing certain security policies.
- inventory
- On boarding of settings and software
- Enforcing security policies
- Occasional glitches
- Oddities in the user interface
August 27, 2021
A must-have for your Apple Devices!
Score 10 out of 10
Vetted Review
Verified User
Jamf Pro has been an absolute lifesaver during the pandemic. Patients in our hospital have been cut off from friends and family due to visitation restrictions, tech shortcomings, illness, etc. Using Jamf, we have been able to quickly and efficiently deploy iPads to each and every patient room, each one containing multiple ways to contact friends and family. Because all of the iPads feature our Jamf build, support and training are a breeze. Patients are constantly connected to family members as well as their care team 24/7.
Building out the profiles took minutes and getting the devices configured and deployed took less that 72 hours. That's 2500 patients with instant access to their friends and family. This would not have been possible without Jamf in our lives. Having worked with several MDMs in the past, Jamf is by far the most user-friendly. What takes days in other MDMs, Jamf can do in hours and their support community is second to none. I would highly recommend Jamf to anyone looking for a way to modernize their mobile device management!
Building out the profiles took minutes and getting the devices configured and deployed took less that 72 hours. That's 2500 patients with instant access to their friends and family. This would not have been possible without Jamf in our lives. Having worked with several MDMs in the past, Jamf is by far the most user-friendly. What takes days in other MDMs, Jamf can do in hours and their support community is second to none. I would highly recommend Jamf to anyone looking for a way to modernize their mobile device management!
- Device enrollment
- Device configuration
- Device Support
- Customer Service
- Solutions
- Needs better VPN options
- Faster feature request responses
August 27, 2021
Doing the Happy Jamf Pro Dance
As a small community college here in northern Arizona our apple deployment has always been designed on a personal Apple ID basis that the previous apple administrator only knew about. As our Windows side of the IT department moved to a management platform the apple side of the house was left behind. The ability to finally move away from the apple deployment model based on a single personal Apple ID had arrived. The colleges apple deployment only consists of about 120 apple units but the ability to finally manage updates, deploy apps and keep all machines up to date with security [using Jamf Pro] is really helpful. The speed of deploying an apple device without even needing to touch it allows us to deliver a new machine directly to a remote professor and have them ready to go in a matter of minutes rather that having to schedule a meeting with them just to have them sign in.
- Zero touch deployment
- Deploy apps with little or no delay
- Keeping up with the ever changing apple OS features
- The Jamf community is really responsive in helping each other out
- As a new user it is hard to remember where certain features are in the over all system set up page. A search feature would be really helpful.
- Don't just give an enable Remote Desktop command. build in a Remote Desktop session to allow Helpdesk techs to use instead of needing to launch a 3rd party app.
Score 10 out of 10
Vetted Review
Verified User
Our institution is using Jamf Pro to better manage our inventory of Mac desktops and laptops on campus and provide a better user experience and integration with our services for our faculty, staff, and students. The best thing with using Jamf Pro for us has been getting a better look at our Mac computer inventory and being able to provide different setups and configurations according to the needs of each person or department.
- Detailed view of Mac computers and devices
- Ability to push out apps and configurations based on department needs
- Control how macOS updates are handled
- Preconfigure settings to make deployments more efficient
- Lose of support for Jamf Remote
- Backtracking to add Smart groups to deploy configs programs
- Being able to access other system preference items from Jamf Pro
August 27, 2021
The Best Apple MDM
We currently use Jamf [Pro] in a handful of the colleges within the University and are in the process of implementing across the University as a whole. It helps us easily deploy and manage all our Apple Devices.
- We can easily manage software and configurations to keep devices in compliance with security standards.
- Keeps a good inventory or devices and their configurations.
- Allows easy zero-touch deployments.
- Patch management could use some improvement.
- Would be nice to push policies instead of waiting for computers to check in.
August 27, 2021
The only management product for Mac that just works
We are using [Jamf Pro] to manage a fleet of Macs. It allows us to easily provide a Self Service portal to perform most business tasks. Also, we use the auto-enrollment functions to streamline setup and configuration of the Macs. This allows us to save hours trying to manually load software and create user accounts. The result is money saved and good will earned.
- Self Service
- Auto-Enrollment
- User provisioning
- Configuration Profiles
- Updates
- MDM commands
- Better documentation on how to use new features
- Pricing is way too high for cloud
- Support can be a little slow at times
August 27, 2021
An army of 1
Score 10 out of 10
Vetted Review
Verified User
Jamf Pro is used across our entire organization. Managed by two of three techs.
It is our "army" of techs that can instantly run out and "touch" 2000 devices almost instantly.
It is our "army" of techs that can instantly run out and "touch" 2000 devices almost instantly.
- Enroll devices
- Integrate with ASM
- Push App Store apps
- Locate devices
- Lock down potentially dangerous settings and Applications
- Jamf apps.. Jamf Remote especially (ugh)
- Inventory management of devices and computers
- Noting a history of damage and repairs per device and past 'owners' or users
August 27, 2021
Take Your Department to the Next Level!
My organization is using Jamf Pro as a department. My inventory is extensive and I need to have an accurate count of the devices that are out there and Jamf Pro keeps me up to date.
- Inventory
- Policy application
- Apple App Push via VPP
- Miss the support via Jamf Nation page, they just changed it and it is not easy to find your queries or get support.
- Still not able to wipe and reinstall MacOS.
- Maybe put a support button on Jamf Pro
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage all of our mac and iOS devices. It allows our very small team to implement and support thousands of devices very easily.
- Management
- Restrictions
- Deployment
- iOS updates
- macOS updates
August 20, 2021
Amazing Mobile Device Management Solution! No Comparison
Score 10 out of 10
Vetted Review
Verified User
Jamf Pro is used to manage MacOS, iOS, and TVOS and push a wide range of apps and custom configurations. [Provides] automation with healthcare records and custom AppleTV interfaces.
- Registering devices
- Locking iOS device down
- Pushing apps remotely
- Location tracking
August 12, 2021
Jamf Pro ROCKS
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage student iOS devices that our students are using on a daily basis to complete schoolwork. We have Apple Mac mini's deployed out on TV carts with webcams attached so our virtual or at home kids will get the same amount of material in the classroom and at home. Just this school year our teachers are moving to Apple MacBook Airs (13-inch, M1) and our admin staff are moving to MacBook Pros (13-inch, M1). All of which are being managed by Jamf Pro, Jamf Pro gives me the ability to dive into the computer and ensure it is set up how it should be with the touch of my fingers. The support is phenomenal and the community cannot be beaten, everyone is looking to help each other and I've never run into a mean individual.
- Extension attributes for devices that have specific apps or software on them already.
- Support
- Device management
- Device insight
- UI could be cleaner.
- More Jamf apparel.
- Easier to find help section.
May 25, 2021
Your Go To MDM Software - JAMF Pro
Score 10 out of 10
Vetted Review
Verified User
We are a Mac school, 98% of our devices are Mac with the exception of a few. 11 years ago we have been manually doing management on our Mac and it became time consuming and always needed more man power that we don't have. Our team is small and support 3 campuses. JAMF Pro simplifies [the] workload by a lot. Management and reporting has never been eas[ier]. Onboarding new devices is down to just open a delivery box send it directly to a client with [a] note to open, proceed with setup and JAMF does everything in the background. Self Service is awesome, with lockdown and day to day requirements of software from the IT department [being] done remotely, users can serve themselves to the applications. There are other MDM softwares out there but nothing comes close to JAMF in my opinion. It was and still the best decision we have ever made.
- Self Service
- Reporting
- Onboarding workflows
- Policies and Config Profile mangement
- May be in the future JAMF can adapt to management of Windows for our brother in the Windows Environment :)