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Jamf Pro

Jamf Pro

Overview

What is Jamf Pro?

Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…

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Recent Reviews

The Cadillac of Apple MDM

10 out of 10
March 28, 2024
Apple device management. In a world where people want choice and devices that don't necessarily like to be managed, this product is the …
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TrustRadius Insights

Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised …
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Brilliant!

10 out of 10
November 28, 2023
Incentivized
I'm an IT Support Specialist and we use Jamf Pro as our MDM for Apple devices. It's brilliant and makes our lives much easier …
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Jamf Pro Review

10 out of 10
November 25, 2023
Jamf Pro is the primary tool my university uses for Apple device management. Jamf Pro enables us to automatically enroll devices, apply …
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Best in class!

10 out of 10
October 24, 2023
Incentivized
I am the head Administrator for Jamf Pro. I use it to manage our fleet of over 2000 macs and 170 iPads. I use the software to do …
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Jamf Pro is the best!

10 out of 10
June 23, 2023
It allows me to remotely drop ship macs to users and have them log in with no issues. It also gives me the opportunity to zero touch apps …
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Great Product, great community!

9 out of 10
June 19, 2023
At our company, for many years now, we are using Jamf Pro for managing our macOS devices fleet. Jamf Pro is used for everything, from the …
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Jamf Pro

10 out of 10
January 23, 2023
I am using Jamf to manage more than 500 devices across multiple BU's like developers, graphic designers etc. Jamf helped in achieving …
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Jamf Pro

8 out of 10
January 19, 2023
When I first started with The Art of Education, I was a contractor and they were using a very basic MDM solution. It had been set up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Jamf Pro?

Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jamf.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

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Product Details

What is Jamf Pro?

Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.

Jamf Pro Features

  • Supported: Zero-Touch Deployment
  • Supported: Device Management
  • Supported: App Distribution
  • Supported: Inventory Management
  • Supported: Enterprise App Store
  • Supported: Patch Management

Jamf Pro Screenshots

Screenshot of Jamf Pro (formerly Casper Suite) Dashboard

Jamf Pro Videos

Jamf Overview
Jamf Pro Demo
From our customers

Jamf Pro Integrations

Jamf Pro Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsMac
Mobile ApplicationApple iOS
Supported LanguagesEnglish, German, French, Chinese and Japanese

Frequently Asked Questions

Reviewers rate Implementation Rating highest, with a score of 7.3.

The most common users of Jamf Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(263)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.

One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.

Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.

Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.

Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.

Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.

Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.

Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.

Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.

Attribute Ratings

Reviews

(1-25 of 179)
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November 25, 2023

Jamf Pro Review

Score 10 out of 10
Vetted Review
Verified User
  • Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT's help.
  • We have implemented both a third-party & macOS patching service, which allows us to ensure all apps and versions of macOS are updated and secure.
October 24, 2023

Best in class!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's reduced the amount technical debt spent on managing app packaging
  • Reduced the amount of Help Desk calls specifically related to Macs being made
January 23, 2023

Jamf Pro

Score 10 out of 10
Vetted Review
Verified User
  • I am not into finances, however, Jamf Pro is very useful in managing Apple devices.
Score 10 out of 10
Vetted Review
Verified User
  • Ability to see users on iPads and alert them to when devices are overdue, as well as locking them has been impactful for making sure that devices are available for patrons. This has meant that our supply of iPads fits the needs of students and are available for checkout.
  • We have used Jamf Pro to lock laptops and iPads to disable use of the computer/device and to force the return of the item, this saving the cost of replacement in many cases.
  • Staff have not had any complaints about the use of Self Service or the issue of having computers that are remotely managed. Staff are all aware that the computers and iPads are remotely managed, but the management is unobtrusive.
  • Lastly, the ability to control when end users upgrade the system operating system means the ability to schedule end user downtime, and less lost productivity.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • JAMF enables us to manage a large number of devices from one platform. This saves us time and reduces need for additional staff.
  • While syncing with Apple is a big factor in the plus column - there are many times where Apple Classroom and/or Apple School Manager and communication with JAMF is clunky.
January 19, 2023

Jamf Pro

Score 8 out of 10
Vetted Review
Verified User
  • The switch to Jamf Pro made a huge impact on our ability to deliver apps to devices.
  • Jamf Pro has helped us to improve the security of our fleet.
  • It has improved our ability to understand the state of devices for inventory control.
Score 10 out of 10
Vetted Review
Verified User
  • Licenses are for a few Clients expensive - getting cheaper when clients numbers are rising
  • all of additional features (Jamf Protect, Jamf Connect you have to purchase
  • Cheaper than other solutions regarding no Support contracts needed because of Jamf Nation Community
Salim Ukani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • End User experience is key for us and Jamf Pro helps us get the best ever end users experience as we provide self help capabilities for our end users in Jamf Self Service.
  • Jamf Pro has a great workflow for enrolling a new device which in turn gives great user experience at day 1 to our employee
  • For macadmin, Jamf Pro has made us much more efficient in our day to day Business
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