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JAMS

JAMS

Overview

What is JAMS?

JAMS is a centralized workload automation and job scheduling solution that runs, monitors, and manages jobs and workflows. Reliably orchestrate the critical IT processes that run your business from a single pane of glass.

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Recent Reviews

JAMS Review.

10 out of 10
March 20, 2024
Incentivized
We use JAMS to run jobs to extract data from source systems like SAP, Salesforce, flat files, and other DBS like Postgre and MySQL and …
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Jams Software Review

9 out of 10
March 05, 2024
Incentivized
We use Jams for the Job Automation and Processing. The File processing and Data ingestion into our Database is very critical for the …
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Prompt customer support

8 out of 10
February 08, 2024
We use JAMS as our primary scheduler. All of our ssis package are scheduled via JAMS. Our daily reporting is schedule via JAMS. Most …
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Smart and Intelligent

10 out of 10
August 01, 2023
Incentivized
JAMS is an intelligent scheduler, it helped to harmonize different and scattered jobs schedulers into one platform. JAMS features has …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Central monitoring (35)
    8.0
    80%
  • Alerts and notifications (35)
    8.0
    80%
  • Application integration (34)
    7.7
    77%
  • Logging (35)
    7.7
    77%

Reviewer Pros & Cons

View all pros & cons
Verified User
Engineer in Information Technology
Semiconductors Company, 1001-5000 employees
JD
Jesse Dalton
Data Manager
Harvard University (Research, 11-50 employees)
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Pricing

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JAMS

JAMS

N/A
Unavailable

What is JAMS?

JAMS is a centralized workload automation and job scheduling solution that runs, monitors, and manages jobs and workflows. Reliably orchestrate the critical IT processes that run your business from a single pane of glass.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jamsscheduler.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Workload Automation

Workload automation tools manage event-based scheduling and resource management across a wide variety of applications, databases and architectures

7.8
Avg 8.2
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Product Details

What is JAMS?

JAMS is an enterprise job scheduling and workload automation solution that manages IT processes – from simple batch processes and scripts, to cross-platform workflows that integrate jobs running on multiple servers and business applications. JAMS enables users to define, schedule, execute and monitor jobs from a single centralized console.

JAMS can automate jobs on any platform - Windows, Linux, UNIX, IBM i, zOS, and OpenVMS and includes native application integrations to run jobs specific to databases, BI tools, and ERP systems. Its automation features enable users to run jobs on any schedule, as well as trigger off the completion of other events. JAMS centrally monitors the status of all jobs, provides notifications of failure (or success), and maintains a detailed audit trail and log of every execution.

JAMS helps enterprises eliminate the slack, security risks, and lack of visibility associated with trying to automate critical business processes with a jumble of homegrown, single-platform scheduling tools and scripts. Once jobs are centrally managed in JAMS, JAMS will manage cross-platform workflows to drive results.

A Key Part of Fortra (the new face of HelpSystems) JAMS is part of Fortra’s comprehensive portfolio. Fortra's goal is to simplify today’s complex business landscape by bringing complementary products together to solve problems in innovative ways. These integrated, scalable solutions address the many challenges businesses face in streamlining operations.

JAMS Features

Workload Automation Features

  • Supported: Multi-platform scheduling
  • Supported: Central monitoring
  • Supported: Logging
  • Supported: Alerts and notifications
  • Supported: Analysis and visualization
  • Supported: Application integration

Additional Features

  • Supported: Security settings
  • Supported: High availability
  • Supported: Relational job diagram
  • Supported: Job triggers

JAMS Screenshots

Screenshot of Dashboard - Job HistoryScreenshot of Visual Job EditorScreenshot of Centralized Job RepositoryScreenshot of Job Monitor

JAMS Competitors

JAMS Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Unix, iSeries, OpenVMS
Mobile ApplicationNo

JAMS Downloadables

Frequently Asked Questions

JAMS is a centralized workload automation and job scheduling solution that runs, monitors, and manages jobs and workflows. Reliably orchestrate the critical IT processes that run your business from a single pane of glass.

ActiveBatch Workload Automation, Control-M, and Broadcom Automic Automation are common alternatives for JAMS.

Reviewers rate Multi-platform scheduling highest, with a score of 8.1.

The most common users of JAMS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(60)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
March 15, 2024

Great Automation Tool across languages/programs

JD
Jesse Dalton
Data Manager
Harvard University (Research, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use JAMS to automate data transfers, quality checks and loading raw data from multiple sources into our data warehouse. JAMS allows us to automate this entire process, which uses multiple programming languages and statistical programs. We work with about 50 different data providers using different transfer processes, and JAMS lets us be compatible with all of these.
Pros and Cons
  • Automate workflows across languages
  • folder watches
  • UI could be improved
  • History search function could be more user-friendly
Likelihood to Recommend
JAMS is great at automating processes that need to send information and variables across multiple platforms and programs. The scheduling functions and file watch triggers are pretty user-friendly and function well.
JAMS Feature Ratings
Workload Automation (6)
28.333333333333336%
2.8
Multi-platform scheduling
90%
9.0
Central monitoring
80%
8.0
Logging
N/A
N/A
Alerts and notifications
N/A
N/A
Analysis and visualization
N/A
N/A
Application integration
N/A
N/A
Return on Investment
  • Greatly reduced manual processes
  • We can set up data transfers quicker
Scalability
We mostly use JAMS for a smaller department and haven't had the chance to try to expand it yet
Support Rating
7
We did an in-person training, which was helpful and informative. The customer support reps are responsive and helpful. I do wish there was more documentation, or user forums and resources to try to research issues.
Other Software Used
Users and Roles
3
SQL Database developers/managers.
Data Manager
Support Headcount Required
1
IT professionals
Business Processes Supported
  • Automating Data Transfers
  • Quality checking data
  • Writing scripts across program
Innovative Uses
  • Working across coding languages
Future Planned Uses
  • Automate data analysis
Likelihood to Renew
10
Integral for automating our data management and cleaning
Products Replaced
No
Key Differentiators
  • Integration with Other Systems
  • Ease of Use
We needed an automation tool that would work with multiple programming languages.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Implementation Rating
9
No, it was implemented by IT
Premium Support
I don't think so
Bug Resolution
Yes
It was difficult to resolve the issue without JAMS agents having access to our systems
Usability
8
Typically very user friendly, but some options are difficult to find
Easy Tasks
  • Automation
  • scheduling programs
Difficult Tasks
  • setting up file watches
Mobile Interface Availability and Impressions
No
March 06, 2024

Quick Jams feedback

Verified User
Technician in Information Technology
Human Resources Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We mostly use Jams for reboot scripts and simple scripts like checking if certificates are out of date.
Pros and Cons
  • Integrates with PowerShell
  • Can be called remotely
  • Has stored credentials
  • When setting up new jobs, what each option does is quite confusing as it can take a while to luck across it working sometimes.
  • The online documentation for Jams needs to be considerably improved. I want to look up a field and know what it does, what input is expected, and what things to be careful of when submitting it.
  • There needs to be much more done to provide in-application support documentation. The biggest problem my team has with it is frustration that they don't have the time to mess with why a job isn't running and they logically can't tell why.
  • I job should never run and not show something in the monitor. If submit is clicked, the Monitor should say something helpful why it did or didn't run.
Likelihood to Recommend
Jams needs much more documentation when creating jobs and clearer feedback when running jobs that it didn't like the parameters/settings of. I've had times when I clicked from one tab to another and the script block was empty when I came back. That was infuriating. Otherwise, it schedules things, does what it was tested to do, and sends notifications, so there's utility in it.
JAMS Feature Ratings
Workload Automation (6)
50%
5.0
Multi-platform scheduling
N/A
N/A
Central monitoring
90%
9.0
Logging
70%
7.0
Alerts and notifications
70%
7.0
Analysis and visualization
70%
7.0
Application integration
N/A
N/A
Return on Investment
  • It gives our users the ability to run tasks that are defined in scope the way we want.
  • It gives central management of things so Task Scheduler doesn't run on every machine.
  • Support has been pretty responsive.
Scalability
8
I can't give it a higher score because there have been many times that teammates have abandoned scripts because Jams wouldn't take what they were testing and gave no clear reason why.
Support Rating
9
It can take a while to get an agent, but the support option isn't buried away from customers, and when you do get an agent, they have been pretty good at helping.
Alternatives Considered
We use Kace also because it has an agent on every machine, so tasks that push out installations tend to go there. I'm not sure if Jams can do that, but if it does it's not clear that it does.
Other Software Used
Users and Roles
2
It Operations
Support Headcount Required
1
PowerShell, API call knowledge, security
Business Processes Supported
  • scheduling reboots
  • performing certificate checks
  • Running reports of API status calls
Innovative Uses
  • rebooting servers
  • checking certificate statuses
  • getting server status reports
Future Planned Uses
  • I don't see an expanded use right now
Likelihood to Renew
7
It's good for scheduling scripts, but there are so many other applications that cover other needs, that we barely use Jams. It's good for getting things out of Task Scheduler and into a single console that has a web frontend.
Products Replaced
Not Sure
Key Differentiators
  • Product Features
It allowed us to move things out of Task Scheduler and into a single pane.
Evaluation Lessons Learned
It was already implemented when I arrived.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Issues
  • I wasn't there.
Implementation Rating
8
It works. We only use a single server with two agents, no high-availability.
Training Types Used
  • No Training
Ease of JAMS Training
There are some issues with functionality that weren't intuitive to me, but it mostly works fine without training.
Product Configurability
7
Not being able (and I'm not on the latest version) to schedule a job with prompts is a drawback. I've heard of workflows, but that's not intuitive. Jams support has been excellent when called upon to configure what wasn't clear, though.
Configuration Lessons
Allow for prompt answers to be part of scheduling. I have a fair amount of processes that need to know what environment, or some other minor criteria, needs to be selected. However, I hard-code that value and make a copy of the job for each instance needed, which is redundant and annoying when maintenance is needed.
UI Customization
Some - we have done small customizations to the interface
Minimal interface customization has been attempted because there just isn't time to devote to that. However, the interface could really use modernization. It feels a few decades old and could use a fresh look.
Extensibility and Customization
Yes - we have added extensive custom code
That is the extensive use of Jams to us...make it run a PowerShell script.
Additional Customization Considerations
Not at this time.
Premium Support
I don't know. Our parent company pays for that and I'm not privy to that information.
Bug Resolution
Yes
Yes, Jams support is good. Resolution is usually pretty fast.
Exceptional Examples of JAMS Support
I don't know what Fortra is. I'm guessing that's the parent company of Jams. I can say that Gennaro Piccolo and Alfred Malone have helped me with a high level of professionalism and success.
Usability
7
Jams is rather user-friendly. However there are times when deep features exist, but simple things aren't there at all, like being able to schedule a job that has parameters. If you have parameters, you have to go through some sequence thing instead of it just doing it as part of the standard scheduling process.
Easy Tasks
  • Copying a PowerShell script in.
  • The logs are pretty good.
  • Calling a job from a web interface.
Difficult Tasks
  • Scheduling a job that has parameters
  • Jobs sent to an agent renames the log file that was expected.
  • If you copy a job to another folder, if something with that name is already there, it doesn't warn you, it just overwrites it.
  • The online documentation is way too simple and optimistic, meaning if you have anything with any complexity at all, the documentation isn't helpful.
Mobile Interface Availability and Impressions
Yes
Works good enough for us.
Reliability and Availability
10
It's reliable. I have no complaints or concerns there.
Performance
10
Performance is fine.
Systems Integrated With
We haven't really integrated it, though an integration with XLD and XLR would be great.
Future Integration Plans
XLR and XLR as well as WebEx.
Ease of Integration
Not enough information about the integration to answer this.
Integration Lessons Learned
Make it clearer in the application that integration exists.
Pre-Sale Experience
10
I only work with Jams support and they have been great.
Post-Sale Experience
10
Customer service has been great.
Professional Services
10
All good here.
Key Negotiation Points
I'm not sure what this is asking.
Contract Terms and Pricing Model
I wasn't part of the purchasing of the product.
Dealing with Fortra
None as I am a user of it, and not involved in vendor relations.
Upgrade Process
No
Upgrade Benefits
  • We are still on an old version and afraid to upgrade because we don't know if that will break anything.
Anticipated Benefits from Future Upgrades
  • Not sure, but it would be nice to be on the newest version.
Future Edition Upgrade Plans
No
Migrating Between Editions
No
March 05, 2024

Jams Software Review

Verified User
Professional in Information Technology
Financial Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Jams for the Job Automation and Processing. The File processing and Data ingestion into our Database is very critical for the success of our business and some of these files we receive from Vendors is nightly and has to be processed in a Sequential order and has to be processed both On-prem and in the cloud. We have automated these processes using Jams Tool
Pros and Cons
  • The WorkFlow Modules in Jams has helped tremendously with the Sequential processing of the files
  • Multiple Execution options from Powervshell to SQL stored procedures to SSIS packages makes it easy for legacy code executions
  • The Alert Notifications to page someone when a job failed is extremely useful
  • We could definitely use some better import Export features coming from other tools especially Automate since both are owned now by the same company
  • While submitting setups if you want to submit and select/Unselect only a few jobs a Select/Unselect all feature could be helpful
Likelihood to Recommend
Its been well suited where Automation is used. Soem older legacy modules/companies used in built or Nightly Ops people to ensure processing happened in a timely and correct order, Jams does it best without a need for a fulltime FTE doing that.
JAMS Feature Ratings
Workload Automation (6)
83.33333333333334%
8.3
Multi-platform scheduling
90%
9.0
Central monitoring
90%
9.0
Logging
70%
7.0
Alerts and notifications
90%
9.0
Analysis and visualization
80%
8.0
Application integration
80%
8.0
Return on Investment
  • We have had Positive Impact on Business operations and nightly operations to go smooth
  • our Ingestion happens in a timely manner and having all the data imported and Reports ready and backups to be monitored and alerted of failures all have a net positive effect on our operations
Scalability
9
Support Rating
9
Jams Customer Support has been Excellent. They are available to provide immediate support in case of issues needing immediate response and ensuring that the issue, questions is completely resolved to our Satisfaction.
Alternatives Considered
Other Software Used
Users and Roles
30
Mostly Information Technology people and Developers
Support Headcount Required
2
These are Database Admins who are also Administrators of JAMS
Business Processes Supported
  • Job Scheduling
  • Job Monitoring and Alerting
  • BAckup Schedulers
Innovative Uses
  • Have not used but could consider the Calling of Automate feature
Future Planned Uses
  • Potential to replace our SFTP File handlings
Likelihood to Renew
9
We have had this product for a very long time and have been happy and use this heavily in our organization with its ease of use and automation capabilities.
Products Replaced
Not Sure
Key Differentiators
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Evaluation Lessons Learned
Might be looking for lot more integration features with Cloud
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Implementation Issues
  • Little to None
Implementation Rating
9
I Was not part of the original Implementation, and the persons did that are no longer with the Organization. But I was part of the recent Upgrade process a year ago and I am the JAMS admin and was very pleased.
Premium Support
We didn't buy premium support. Didn't feel the Need
Bug Resolution
Yes
We have been asked to upgrade to the next version for the Feature.
Exceptional Examples of JAMS Support
When we were upgrading from the older 6.x version to 7.x version and we were going different licensing style and it was an upgrade of the Servers, OS, JAMS and all and we ran into an issue and contacted support and was helped and shown a different way of managing, configuring.
Usability
9
We are very pleased with the way Jams can be used with multiple execution methods and our Developers have adopted this very well now
Easy Tasks
  • Job Scheduling and Monitoring and Automation
Difficult Tasks
  • N/A
February 08, 2024

Prompt customer support

PL
Paul Lee
Senior Database Administrator
Serve You Rx (Pharmaceuticals, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use JAMS as our primary scheduler. All of our ssis package are scheduled via JAMS. Our daily reporting is schedule via JAMS. Most recently working with JAMS support have been able to leverage powershell integration with an sftp solution. Support was able to provide me with a very quick response to an issue that i was having and now i'm writing a best practices document for the entire company to leverage JAMS with a standard approach to SFTP jobs.
Pros and Cons
  • Run powershell scripts
  • Execute SQL Agent Jobs
  • Excellent all-around scheduling tool
  • I think the user interface could be a bit more intuitive.
  • When something goes wrong it sometimes just provides a generic error message
Likelihood to Recommend
As mentioned previously, I use JAMS for a variety of tasks. Automate executing powershell scripts, sql queries, sql agent jobs, reporting etc. There seems to be no limitation in the variety of jobs JAMS can handle.
JAMS Feature Ratings
Workload Automation (6)
88.33333333333334%
8.8
Multi-platform scheduling
90%
9.0
Central monitoring
80%
8.0
Logging
90%
9.0
Alerts and notifications
90%
9.0
Analysis and visualization
90%
9.0
Application integration
90%
9.0
Return on Investment
  • As an organization, standardizing on JAMS has provided solutions to many different schedulers. Windows Task scheduler is not an ideal solution for instance.
  • Unlimited scheduling options
  • Increased reliability and alerting
Scalability
9
I think its a well architected solution. The ability to spread workload across multiple agents really helps manage any number of jobs. Being able to concurrently run multiple from different agents is key.
Support Rating
10
I email support with a question, twice, and both times I received very quick reply with answers to my questions.
Alternatives Considered
Mainly i've been using SQL Agent jobs in my career. JAMS takes scheduling a bit further. For instance, i would rather not have SQL Server run a job that is performing an SFTP step. Waste of resources and a job like that is well suited for JAMS
Other Software Used
Microsoft Visual Studio Code, OneNote, SQL Server Management Studio (SSMS)
Users and Roles
15
Reporting, Infrastructure and Database & Architecture.
Support Headcount Required
5
We have system adminstrators, application developers, database administrators and powershell developers that utilize our JAMS implementation.
Business Processes Supported
  • Scheduling
  • Powershell integration
  • SSIS integration
Innovative Uses
  • powershell scripts have been the most impactful integration
  • sftp
  • sequencing jobs
Future Planned Uses
  • Reporting on sequencing
  • success failure reporting
  • timing of the jobs reporting
Likelihood to Renew
9
We have built JAMS into our scheduling process. Its a great scheduling tool. I'm not 100% on the execution side as we have had issues with what i'll refer to as compatibility issues with ssis variables, but it executes sql agent jobs perfectly, so when i have an issue i create a sql agent job and have JAMS execute the sql agent job on the schedule from JAMS
Products Replaced
Yes
SQL Agent. I would use the sql agent to schedule jobs, but we've standardized on JAMS instead which i believe is more flexible than the sql agent.
Key Differentiators
  • Scalability
  • Ease of Use
I believe scalability is important and ease of use as well. Now ease of use takes a bit of time to get used to the interface and capabilities, but a year in and i think it is pretty easy to use. Just takes a bit of time to get used to it.
Evaluation Lessons Learned
I don't think I would change it.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
DEV, TEST, PROD
Change Management Lessons
Change management was a small part of the implementation and was well-handled
Implementation Issues
  • I dont think any issues
Implementation Rating
9
I'm a tough rater, but the implementation went smoothly.
Training Types Used
  • No Training
Ease of JAMS Training
i would not, but it depends on the technical level of the team
Product Configurability
8
I am not the one that configured it however it seems pretty straight forward with its agents etc
Configuration Lessons
none, its pretty straight forward
UI Customization
Some - we have done small customizations to the interface
some, but its not as intuitive as i would like, there are things you can do but you they are not readily available or visible.
Extensibility and Customization
Yes - we have added extensive custom code
a bunch or powershell scripts
Additional Customization Considerations
not at the moment
Premium Support
Honestly, i'm not sure what support package we purchased. But i raise a request for support and have been very pleased with the support i've gotten and have been impressed with the response time for all of my requests thus far.
Bug Resolution
No
Exceptional Examples of JAMS Support
I was attempting to retrieve a password from the credential manager but it turned out i was referencing the wrong account. Support was helpful identifying the issue quickly.
Usability
6
At first its not 100% obvious what each item is meant for. When you look at the list for the first time there are a lot of objects, its taken some time to figure out what each one does. Once you figure out what each one does it makes more sense.
Easy Tasks
  • the Monitor
  • Submit jobs
  • Resources
Difficult Tasks
  • Definitions but that is on us
Reliability and Availability
8
JAMS has proven to be reliable
Performance
8
JAMS has been performing quite well
Systems Integrated With
  • sql server
Future Integration Plans
  • not at this time
Types of Integration
  • File import/export
  • ETL tools
Ease of Integration
8
Integration Lessons Learned
nothing at the moment
Pre-Sale Experience
8
i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
Post-Sale Experience
8
i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
Professional Services
8
i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
Key Negotiation Points
i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
Contract Terms and Pricing Model
8
i didnt have any involvement in the sales process, however we purchased the product so it had to be decent.
Dealing with Fortra
i wasn't involved in the sales process, so not much to add here
Upgrade Process
Yes
no, we had several issues with our jams upgrade, however i was on vacation and i'm not aware of the specific issues we encountered however i do know there were several issues.
Upgrade Benefits
  • unknown
Anticipated Benefits from Future Upgrades
  • unknown
Future Edition Upgrade Plans
Yes
i'm not sure what version we are on, however i'm certain its not the free version.
March 22, 2023

JAMS Automates Great

SK
Scott Kobel
Product Support Manager
Homecare Homebase (Computer Software, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use JAMS very extensively to run automated jobs across our environment. This allows us to devote resources elsewhere and also to reduce errors and human mistakes. Our JAMS jobs perform a very wide range of automated tasks across our software applications.
Pros and Cons
  • Automates jobs that run 24/7.
  • Allows us to have a dashboard to monitor jobs.
  • Notifies us via alerts of failed jobs.
  • JAMS performs poorly for jobs that run for a very long time.
  • Would like greater usability to create JAMS jobs.
  • v6 has reduced capacity for # of jams jobs allowed.
Likelihood to Recommend
It's well suited for any task you want to automate in your IT environment. I see issues with JAMS for our larger clients where the JAMS jobs have to run for an extended amount of time and they end up failing often.
JAMS Feature Ratings
Workload Automation (5)
84%
8.4
Central monitoring
90%
9.0
Logging
80%
8.0
Alerts and notifications
90%
9.0
Analysis and visualization
90%
9.0
Application integration
70%
7.0
Return on Investment
  • Resource optimization
  • Costs savings by automating work
  • Reduced errors and mistakes.
Scalability
5
We have had trouble scaling up as JAMS has limited scalability without increasing your JAMS instances.
Support Rating
10
JAMS customer support for myself has been amazing! They are easy to engage, respond quickly and very helpful.
Other Software Used
Users and Roles
200
Technical Support.
Support Headcount Required
5
They can create JAMS jobs and fix current JAMS jobs.
Business Processes Supported
  • Automated jobs.
  • alerting
  • scheduling
Innovative Uses
  • To perform complex SQL jobs
  • Alerting of our oncall support persons
  • re-queuing of jobs that fail.
Future Planned Uses
  • Automate additional tasks being performed by humans.
  • Reduce JAMS failures
  • Learn from JAMS how we can use it more in our software and infrastructure.
Likelihood to Renew
6
Our only concern is potential large rise in licensing costs.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Prior Experience with the Product
Price is a huge factor and how licenses work due to the large amount of JAMS jobs we have.
Evaluation Lessons Learned
I was not involved in that process.
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • N/A
  • N/A
  • N/A
Implementation Rating
7
N/A
Premium Support
No, as it was not needed at the time.
Bug Resolution
Yes
We were advised we must upgrade to v7.
Exceptional Examples of JAMS Support
I'm not aware we use Fortra.
Usability
6
It's a big complicated working inside the tool and creating jobs.
Easy Tasks
  • Dashboards
  • reports
  • Analysis
Difficult Tasks
  • creating jobs
  • managing/updating jobs
  • deciphering logs
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