JAMS

JAMS is great at automating processes that need to send information and variables across multiple platforms and programs. The scheduling functions and file watch triggers are pretty user-friendly and function well.

We mostly use JAMS for a smaller department and haven't had the chance to try to expand it yet

We did an in-person training, which was helpful and informative. The customer support reps are responsive and helpful. I do wish there was more documentation, or user forums and resources to try to research issues.

Integral for automating our data management and cleaning

No, it was implemented by IT

Typically very user friendly, but some options are difficult to find

Jams needs much more documentation when creating jobs and clearer feedback when running jobs that it didn't like the parameters/settings of. I've had times when I clicked from one tab to another and the script block was empty when I came back. That was infuriating. Otherwise, it schedules things, does what it was tested to do, and sends notifications, so there's utility in it.

I can't give it a higher score because there have been many times that teammates have abandoned scripts because Jams wouldn't take what they were testing and gave no clear reason why.

It can take a while to get an agent, but the support option isn't buried away from customers, and when you do get an agent, they have been pretty good at helping.

It's good for scheduling scripts, but there are so many other applications that cover other needs, that we barely use Jams. It's good for getting things out of Task Scheduler and into a single console that has a web frontend.

It works. We only use a single server with two agents, no high-availability.

Not being able (and I'm not on the latest version) to schedule a job with prompts is a drawback. I've heard of workflows, but that's not intuitive. Jams support has been excellent when called upon to configure what wasn't clear, though.

Jams is rather user-friendly. However there are times when deep features exist, but simple things aren't there at all, like being able to schedule a job that has parameters. If you have parameters, you have to go through some sequence thing instead of it just doing it as part of the standard scheduling process.

It's reliable. I have no complaints or concerns there.

Performance is fine.

Not enough information about the integration to answer this.

I only work with Jams support and they have been great.

Customer service has been great.

All good here.

I wasn't part of the purchasing of the product.

JAMS is a great place to store source code for scripts and run them automatically. In its current state it is used well as a tool rather than an all encompassing solution. It works great to run scripts as different users and in different environments but lacks in its ability to be the development ide and be a one stop shop containing all the information you would want to know about a specific job. The documentation of this product is lacking but the support is good making it time consuming when getting started and coming up to speed when trying to use the product.

It is scalable to have agents and more users but the script running on agents lacks all functionality as running the script on the main server.

Always a relatively quick response and happy to help.

JAMS is fairly straight forward and easy to pick up but lacks clear documentation of abilities.

JAMS has been super reliable in our implementation. The only reason it isn't a 10 is the web client isn't fully functional so the availability suffers very mildly there.

JAMS performs well but the client some times take a little longer than normal to display logs and new views.