JAMS

Best support ever - responds back in 24 hours or less around the world.

We did an in-person training, which was helpful and informative. The customer support reps are responsive and helpful. I do wish there was more documentation, or user forums and resources to try to research issues.

It can take a while to get an agent, but the support option isn't buried away from customers, and when you do get an agent, they have been pretty good at helping.

Jams Customer Support has been Excellent. They are available to provide immediate support in case of issues needing immediate response and ensuring that the issue, questions is completely resolved to our Satisfaction.

Technical support is very responsive. The web portal is easy to access and create tickets. Enhancements to too long for Help Systems to implement.

JAMS customer support has been helpful each time we contact them for assistance. The one area that I believe could be improved upon would be for their support documentation to include clear examples and/or recommendations regarding product functions and features - beyond a simple statement of what the feature is.

great chat support quick response

Always a relatively quick response and happy to help.

From go live in 2012 to current, issues submitted, even if low priority, and could wait, are usually responded to in a few hours, most have been resolved the same day, or over a few days with interactive help from them (low priority question like how do I do this). Example questions have been what order to restart services. What ports are used by JAMS for our IT Group to open up the firewall for. The few Production issues we had are always responded to in a timely manner, usually within 15 minutes or sooner, even overnight issues.

I only say 5 because I've had an almost 40 year career as a software developer, and am very self sufficient.

I email support with a question, twice, and both times I received very quick reply with answers to my questions.

JAMS customer support is the best customer support team that I have ever engaged with regarding ANY software that I've ever used. Hands down, I have never seen a team of support professions that respond as quickly as JAMS support. Additionally, they will work with you to reach a resolution, whether it be a question of how to do something, or helping to answer questions related to functionality so that you're left w/ additional knowledge that ultimately opens doors for new ways in which to use the software.

We had a very aggressive timeline to look for a new batch job processor that is compatible with our new server that could help us maintain and improve our current data processing procedure. The JAMS support team was there to address our inquiries promptly. On average, their response times have been within 24 hours, ensuring that we receive assistance when we need it.

JAMS Support is one of the best in the recent times, I have been working with. Support team responds quickly and in case of any advise, they volunteer to join the call and provide different best practices. This is a tremendous help for our IT team when comparing the previous product we used. Appreciate the Support team.

JAMS support always provided quick and excellent support for us.

Yes, they have been extremely helpful whenever I have called and connected with them, particularly in helping me figure out how encryption/decryption workflows work and solving even minor issues I couldn't find the answer to. Ian and Jeff have been very helpful with creating and troubleshooting workflows that are a pain to figure out because of security limitations (permissions, etc.).

On 12/14/22 I faced a minor issue "Not being able to use the Control Monitor view (Refresh and Query buttons disabled)"
Solution: - Called JAMS Technical Support (1-800-261-5267), and the support person ensured that my issue was resolved.

JAMS customer support for myself has been amazing! They are easy to engage, respond quickly and very helpful.

They have a very prompt customer support.

Customer Service is friendly and helpful, and the time provided for teaching should be enough to get everything working.

Excellent, the live chat and email are fast and accurate - Could not be better.

Questions are responded to within an hour generally. I get the same analyst every time, like they are sitting in the next cubical!

The Customer Service team has truly been beyond belief; their flexibility to help troubleshoot job issues as well as to provide hot-fixes for issues that arise in a release has truly been a incredible experience.

The support I have had to deal with so far has been great. Scott was excellent and everyone else has been very helpful.

Excellent. Support Staff always has a quick turn around, and are extremely knowledgeable.